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DVDs and Games no longer from Blockbuster by mail

Discussion in 'General DISH™ Discussion' started by Grandude, Aug 12, 2013.

  1. Mike.H_DISHNetwork

    Mike.H_DISHNetwork DISH Representative DISH Representative

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    [SIZE=medium]I understand you’re upset about this and to get a better idea of what is available to you, would you PM me with the phone number on the account?[/SIZE]
    [SIZE=medium]Thanks[/SIZE]
     
  2. Slamminc11

    Slamminc11 Hall Of Fame

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    Jan 27, 2005
    Holy geez! Seriously!
     
  3. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Kittrell, NC
    The price of the package increased by exactly $0 when they added DVDs by mail... so I would expect that same reduction in price when they stop the DVDs by mail. I understand being disappointed by it... but the price didn't go up, it makes zero sense to expect it to go down.
     
    1 person likes this.
  4. pmjones

    pmjones AllStar

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    Aug 3, 2012
    No, Blockbuster was a *new* package for Dish customers. Remember the press conference - "a stream come true"? You can say that they pulled in many of the same channels from a previous package, but a new name, a new marketing strategy, and new features (e.g. DVDs by mail) is a new package. They didn't 'add' DVDs to anything existing - they created a new package. That's what they told us, anyways.

    For newer subscribers, recalling what a previous package was made up of is simply ancient history and holds little meaning.

    Point being, if you are clinging to the idea that this is the same product from five years ago (w/a different name), then I guess you don't mind things being taken away. Others of us see it differently.
     
    1 person likes this.
  5. CABill

    CABill Hall Of Fame

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    Mar 20, 2005
    Not just for "newer subscribers". I've been a DISH sub for 15 years but didn't subscribe to Platinum when I added BB@H. I have NO valid claim to ANY compensation for dropping disc by mail - my total cost for the last 6 months was $0 in the first place (additional $5/month credit). There are people that had been paying the $10/month and happened to be swapped into the same cost new package BB@H, but nobody should be using that for any rationale to say there is no loss to BB@H subs. What was in some previous package that people didn’t subscribe to is immaterial.
     
    1 person likes this.
  6. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Jan 7, 2005
    Kittrell, NC
    I guess some are just determined to think they are "owed" something at every turn. Semantics being what they are... the simple truth is Dish took an existing package and renamed it and added DVDs by mail at NO EXTRA CHARGE. Spin that however you wish... I can see missing the DVDs by mail, but Dish was giving you that service for free with subscription to the other package that they renamed.

    You're not going to see a price reduction to the package when DVDs by mail go away, nor should you expect one... but if it helps you to be mad about it, by all means feel free to do that... but some of us have been trying to explain the reality of the situation... that being, you aren't going to see a price reduction due to the elimination of a feature that Dish never charged you for in the first place.
     
  7. BqWUDUDj

    BqWUDUDj Mentor

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    For the record, I for one have not asked for a price reduction. Money is only one form of compensation. I prefer that they replace the disc-by-mail feature in-kind with something new and hopefully innovative. Dish took a bold step when they bundled their channels with disc-by-mail. Instead of undoing that and walking backwards, they should have moved forwards by taking more calculated risks or even just baby steps to broaden their offerings. My disappointment is not price based, it's that with the current move, they have shown themselves to not be market leaders and have shown no effort to turn this into a marketing opportunity.

    I never got into NetFlix. Through MoviePass/BB@Home, I was exposed to a new service and a new way to view movies. That's why this latest move has a bait-and-switch feel to it. Dish is losing momentum and retreating because they haven't even tried to match an innovative product. It's not about money.
     
    1 person likes this.
  8. BqWUDUDj

    BqWUDUDj Mentor

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  9. HeyNewbie

    HeyNewbie New Member

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    Jun 27, 2009
    Sorry Mike.H, I currently don't buy that DISH really thinks this is going to be a good deal for me.

    The first CSR I spoke with said that the BB@home Queue'd movies should be available by changing the delivery method on the queue. I told her the only options were DVD or Blue Ray, she said she was going to put me on hold and find out where to change the delivery method, whithin a minute I heard the phone ringing again and another CSR answered and didn't have a clue why I was transfered but confirmed that there was not anyway to change delivery methods and that I would just need to go to BB@home on the reciever to stream the movies. I told him that I could not find the first queued title and he explainded how to search and then explained that not all titles would be available but this was going to be a better service experience since customers would not have to "mess with DVDs".

    I have since checked the titles in our queue and: 8 of the 17 movies in our BB@home queue are available for a fee $6.99 each except 1 @ $4.99 (SD only).

    So if I do the math correctly I continue to pay $10.00 a month to access MAVTV to see delayed WRC coverage (the only channel in the current @home line-up that I have any reccurring timers) and pay to stream 7 of my queued titles for $48.93 ($6.99 ea.) plus the 1 SD-only queued tile for $4.99 and that's $63.92 and this still doesn't account for the other 9 queued titles that currently aren't available which may also cost $$ to stream if they ever are available.

    For $7.99 a month I can get Netflix and probably stream all of my titles through the Roku box that DISH gave us back whenever they dropped AMC during a contract dispute.
     
  10. Mike.H_DISHNetwork

    Mike.H_DISHNetwork DISH Representative DISH Representative

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    Feb 1, 2011
    [SIZE=medium]I understand you’re not happy about this and we are working to better our On Demand offers as well as our streaming options. I have forward your concerns about the cost to receive some of the movies that were in your queue. [/SIZE]
    [SIZE=medium]Thanks[/SIZE]
     
  11. Reaper

    Reaper Godfather

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    Dish gets themselves in trouble with spin. I remember when the VOOM channels were dropped, including my favorite channel ever, Monsters HD. I called to complain and was told by a CSR that the channels were dropped because they aired old movies that weren't really HD because they weren't filmed digitally. Nevermind that typical films have a higher resolution than HD. Don't let the facts get in the way. SPIN, SPIN!

    Same thing in this case. Streaming is NOT better. Not all titles are available and there's significant added expense for titles that aren't free. Plus optical media is of a higher quality.

    Dish should have been honest and stated:

    "Dish will no longer be offering discs by mail as part of our BB@Home program. The BB@Home discs by mail service was added to [whatever package] on [whatever date] at no additonal cost. Unfortunately, this service has become too expensive to continue to offer for free and we are unwilling to pass the costs along to customers who do not use the discs by mail service. Customers are invited to use our BB@Home streaming service which is still included. BB@Home discs by mail subscriptions are still available separately. We know that you have other choices when it comes to renting discs and we apologize for the inconvenience. Thank you for your continued business."

    Simple. Honest. NO SPIN.
     
  12. Grandude

    Grandude RichardParker II

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    Oct 21, 2004
    Is it still true that we can keep the last disk we received by mail as a gift for losing the service?
     
  13. dennispap

    dennispap Icon

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    Yes. That info popped up again just now when I signed into my bb account.
     
  14. Grandude

    Grandude RichardParker II

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    Thanks, I think I'll keep the one I have now. "The Secret of Roan Inish", a really cute Irish story.
     
  15. neomaine

    neomaine Legend

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    [SIZE=10.5pt]I too was disappointed finding out that we weren't getting disks by mail any longer. However, if you still like the service you can still get it, just separately. Like others, though most of the movies would eventually show up somewhere on BAH (I get the Starz package too) there's no substitute for watching a movie without video and audio compression. For some movies doesn't matter, but for many movies - for me - it does.[/SIZE]

    [SIZE=10.5pt]Here's a response to an email I sent stating my disappointment and asking if the service would still be available:[/SIZE]


    Thank you for contacting Blockbuster at Home.

    I understand that you still want to continue receiving titles in the mail through a separate service. Let me assist you with your inquiry.


    Since you still want to enjoy getting movies and games by mail, I have forwarded your account information specifically your email address befilgaf@wontongone.milf to the appropriate department. You will then be contacted with an exclusive offer and receive an email shortly after September 19 with instructions to have the separate service.

    Should there be any additional concerns, please let me know.

    note: of course that's not my real address. :grin:

    Here's a link to the Blockbuster by mail site if your interested in looking at packages.
    https://www.blockbuster.com/signup/m/plan/
     
  16. neomaine

    neomaine Legend

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    Feb 3, 2003
    Update: Just got my email from them which looked it was just adding my email address/login to the mailing list. Looks like because I was a BAH member, I already had an account: I was able to use my BAH login on the Blockbuster.com site. Not only that, but it actually has all my queue information as well. No repopulating my queue for a new service, very pleasantly surprised. I've currently got a two-disk at a time package, not what I'll be doing - dropping the service, staying with 2DAT or go to 1DAT. I'll wait to see what they offer for a package come the 9/19 email.
     
  17. BqWUDUDj

    BqWUDUDj Mentor

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    Feb 26, 2007
    Interesting. Are you sure that you are not just viewing the account which will close on the 19th?

    I went to blockbuster.com and entered my e-mail address and the password for my Dish Network userid. This prompted me to do a password reset and afterwards I was able to get to a "My Account" page on www.blockbuster.com. I see what you are describing -- my queue info and all, but under Account Information it says:

    Status: Active Blockbuster @Home Subscription

    Perhaps you are looking at your old, soon to be dead, @Home account.

    I'm sure many of us would consider continuing the disc by mail program, particularly if they did preserve the queue.
     
  18. neomaine

    neomaine Legend

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    Feb 3, 2003
    I'm waiting for the 9/19 cutoff and email they're talking about. But, the queue info and listings at blockbuster.com were in a different format from the one I see when using BAH.
     
  19. pmjones

    pmjones AllStar

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    Aug 3, 2012
    I wonder what the "special offer" is when they move you over and if they are expecting a return of that last BAH disc - seems likely, given that the queue moved over. But they already promised "keep your last disc" via the pop-up. Confusing.
     
  20. BqWUDUDj

    BqWUDUDj Mentor

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    Feb 26, 2007
    I suspect that you haven't actually been moved over and instead what you are seeing is a different "skin" on your account. I put in my Dish e-mail and password and got the same page that you, neomaine, are talking about but my account was labeled as "Active Blockbuster @Home Subscription". A plain Blockbuster account has a label of "Active Subscription". Please check the label in your account otherwise you may have an unwelcome surprise on Sept 20th.

    It's interesting to see side-by-side comparisons of the accounts. The regular Blockbuster account web pages seem to pop out and display information better. The graphics add some color to the pages and there are little improvements such as showing the disc cover as a bitmap in the "we sent you a new disc" e-mails and giving us a way to turn off the "Disc has been added to the queue" confirmation window. Maybe the @Home pages are last year's version and weren't updated?
     

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