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DVR-942 Bug Tracking List

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by Mark Lamutt, Apr 5, 2005.

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  1. vivek1263

    vivek1263 Cool Member

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    Jul 2, 2004

    Mark

    Clear skies in Ohio but my OTA problems continue. 942 refuses to pickup any cbs or ABC (Strong signal (100+) on the 921 which is on a splitter and has a 100ft cable running from the splitter) There is no doubt in my mind now that the 8vsb is not as good as the 921 atleast on this unit if not overall.
     
  2. Tom in TX

    Tom in TX Icon

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    Jan 22, 2004
    Here's a new one: I am watching WB, via OTA, live. The show goes to a commercial, and closed captioning appears from nowhere. It continues for about half the commercial, then the CC stops in place (a certain phrase), and hangs there for a few moments, then by the next commercial, disappears completely! It does not appear during the show (Everwood), but reappears during the next commercial break, and disappears just as before. Anyone else see this weird occurence?
    Tom in TX
     
  3. srbigbutt

    srbigbutt Mentor

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    Apr 24, 2005
    I had a wierd bug yesterday I forgot to post. I was watching Fox OTA and changed the channell and suddenly everything was in 4:3 format. couldn't get it to stretch back to 16:9. Even the menu's were in 4:3 with black bars. I finally had to reboot the receiver to get it to go back. Wonder if anyone else has seen this.
     
  4. JimD

    JimD Legend

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    Apr 8, 2005
    Since I power cycled my 942 and changed the download time to 4:00 AM, it has not presented me with the "guide is out of date" requester over the last 4 days or so. Maybe that one is now corrected.

    Unfortunately the caller ID still refuses to work. The phone line diagnostic says the phone line is OK. Caller ID worked a few times but now does not. My 501 and 508 still show the caller ID when I dial my home using my cell phone, but the 942 does not.

    I have tried disabling caller ID and re-enabling it, as well as powering off (via remote) and back on after each change (disable and enable).

    Still no caller ID.

    Any other suggestions for troubleshooting this problem?
     
  5. Mark Lamutt

    Mark Lamutt Your Neighborhood Liasion

    12,527
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    Mar 23, 2002
    Sorry, Jim - I have no idea about the callerid problem.
     
  6. ngoldrich

    ngoldrich Mentor

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    Nov 12, 2003
    srbigbut,

    I did not initially get the dialog. I went for a few weeks without it ???

    Maybe it will stop after a few times. It has only happened about 4 or 5 times lately.

    Norm
     
  7. samlooker

    samlooker New Member

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    Apr 6, 2005
    I got the same problem. Dish is sanding a replacement.
    I have a theory on this. I have the unit to to update on 3AM daily. When the problem I had a recording event scheduled at 2-4 AM. I think the receiver has a bug that when the 2 happen at the same time, something goes wrong on the hard drive...

     
  8. Mike Johnson

    Mike Johnson ViP622/ViP722 Guy DBSTalk Gold Club

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    Jan 16, 2005
    JimD - You could start by unplugging as many telephone devices on your line as you can and see if that makes any difference. You may have a phone, answering machine or caller ID box that is loading the line in a way the 942 doesn't like. I had a Telezapper box (one of those devices to discourage telemarketers) on my line that would cause the caller ID to not work some of the time. If you have a surge supressor on the 942's phone line, try removing it. (I had this issue on an older Dish receiver once. The surge supressor couldn't pass the caller ID signal.) DSL has also been a reported problem with caller ID and the 942. If you have DSL make sure the 942 has a filter (or two) on it. One other user found a bad DSL filter on his line.
     
  9. calikarim

    calikarim Mentor

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    Nov 11, 2003
    I have a dvi geffen switch, i have voom, my upconverting dvd player , adelphia and now my 942 all inputting into the dvi switch. The 942 is hdmi to dvd. I have a Mitsubishi Diamond 65813 rptv. I notice that if i switch my dvi switch, or sometimes i change input on my Mitsubishi net command 3.0, then the dvi signal is lost completely. I have my screensaver blue screen. What is weird is that component video is still fine, thru my other input, as is SD from the second tuner. Only dvi is effected. The only way for me to correct this is to go to my HD settings change to 480p, get dvi back working,, and then switch back to 10801. This is so annoying, only happens with DVI. I have a 64 switch and legacy equipment, but i don't think it is connected, since it only happens to hdmi/dvi input not component.
     
  10. Mark Lamutt

    Mark Lamutt Your Neighborhood Liasion

    12,527
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    Mar 23, 2002
    calikarim, I have no idea how to help you with that one. It seems to me that there's probably a sync issue between the 942 hdmi output and your DVI switch. Do you have the problem if you bypass the switch completley?
     
  11. JimD

    JimD Legend

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    Apr 8, 2005
    Interesting suggestion. I have 3 other devices on the line. These are a Dish 501, a Dish 508 and the base station of my 5-station telephone system. It should be simple enough to disconnect them and try it.
     
  12. Moridin

    Moridin Legend

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    Mar 21, 2005
    calikarim--

    I have my 942 connected via DVI directly to my Sammy HLN567W and see a similar problem. I haven't tried changing resolution to see if the signal returns; my solution was to perform a soft reboot of the 942. I'll have to give your workaround a try when I get home today; that would be a lot less painful.

    I had a Dish engineer ask me my television model number when I reported losing DVI, so apparently they're working some issues with DVI. FWIW, I also have legacy equipment.
     
  13. calikarim

    calikarim Mentor

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    Nov 11, 2003
    Mark i posted earlier about my screen going black with dvi input if i make a change of my dvi switch do you think the 942 has an issue with sync with hdmi converted to dvi. I have read about things such as hdmi not outputing the correct colorspace via dvi on upconverting 480 p . Is there such a think as an incorrect conversion between hdmi and dvi, especially magnified with things such as dvi switches.
     
  14. Buckett

    Buckett Cool Member

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    Aug 22, 2004
    OK, back to questions on the DD5.1/tuner issue.

    What is the rhyme or reason as to which tuner has the DD5.1 capability? This might get confusing, but here is a scenario that I just created and tested:

    Step 1: While viewing one program(A) on the main tuner (1), I started recording. I then changed channels (effectively switching tuners) to watch a prog(B) with dd5.1. As suspected, the new prog(B) did not output the dd5.1. I then stopped all recording to set up for step 2.

    Step 2: Tuned to a program(B) with dd5.1 on tuner 1. Pressed SWAP to bring up tuner 2. Began recording program(A). Changed channel (effectively switching tuners back to tuner 1) to porg(B), finding dd5.1 in full effect, as suspected. Here is the kicker, when I pressed the DVR button to make sure that prog(A) was being recorded on tuner 2, I found the tuner 1 icon. WTH

    Again, is there any rhyme or reason as to which tuner has dd5.1 capability? IF so, can anyone explain it?
     
  15. Moridin

    Moridin Legend

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    Mar 21, 2005
    No signal conversion occurs going from HDMI to DVI; it's just a simple change of pin configuration. As I posted above, I see exactly the same thing you're seeing, and I'm connected directly, not via switch.
     
  16. Mark Lamutt

    Mark Lamutt Your Neighborhood Liasion

    12,527
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    Mar 23, 2002
    Did you try bypassing your switch like I suggested to rule it out?
     
  17. Beer Kahuna

    Beer Kahuna AllStar

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    Mar 25, 2005
    I originally posted this on the DVI-Component thread but think it should be here:

    I am having a problem w/ my DVI: After a couple of minutes of output, the screen goes all weird and the picture scrunches up. (The picture is still there but it is out of focus and distorted). I have to power the TV off and back on and then all is well for a few more minutes. It will not do it if I'm on the setup screen, guide, or any menus. It will only do it when watching tv. Any ideas?

    My setup: Sony KP57-WV700, Dish 500 w/ Quad LNB, 2 direct runs from LNB ports 1& 4 to the 942, a 501 on LNB 2, a 508 on LNB 3, attic mount Yagi antenna w/ Channel Master preamp straight to 942 (no diplexer).

    Edited for clarity: DVI is not the only video mode that goes hay-wire - all 7 inputs suffer form this. It has never done this before hooking up the 942 using the HDMI to DVI cable. Tonight I'm going to hook up the component cables (and disconnect the HDMI-DVI) and see if it still does it. If it still does it then I'm thinking I coincidently suffered a tv failure of some kind. (I think not since it's fine with menus displayed) Is the 942's digital output stream not being encoded properly?
     
  18. Beer Kahuna

    Beer Kahuna AllStar

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    Mar 25, 2005
    I almost forgot - I have another problem like #2 on the list:
    "2. Loss of video nightly requiring a check switch if connected to legacy LNBs with SW21 switches"

    I have a Quad LNB and no other switches. This morning the unit was on even though I turned it "off" from the remote last night. I had the floating Dish Logo on screen when I turned the tv on. I had to do a check switch and acquire the satallite signal and download the guide again.

    Is a Quad LNB a Legacy device? It has a built-in switch if I'm not mistaken and I have 4 RG6 Quad shield runs all the way to the LNB.

    Could I just have a guide download conflict like others? (I have a 501, a 508, and the 942)
     
  19. Daryl Zero

    Daryl Zero New Member

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    Apr 29, 2005
    Hi, I am new to the forum. I started Dish Network service on April 27, 2005 taking advantage of the HD offer with the 942 coming from Direct TV with TiVo service. I experienced the #12 bug (green lines) which included the wiping out of my previously recorded events. I did a front reset as per the manual and it went away. I also have experienced the search error. I would do a simple search and an error message came up. Just checked this morning, a simple search was successful.

    A couple of questions. First, are these bugs a symptom of some recurring problem with the hardware? Should I do anything (software or hardware upgrade)? Second, the installer told me that the receiver should always be turned off at night so the unit can download new information at night (the 3:00 am download). I can't find anything in the manual that confirms that. I am connected to a phone line for the 942. Is this necessary? Thanks.

    BTW, this site is great. It was really nice to immediately find the exact same problem I saw. :)
     
  20. Mark Lamutt

    Mark Lamutt Your Neighborhood Liasion

    12,527
    3
    Mar 23, 2002
    Beer - yes the quad LNB is a legacy LNB. This should be fixed in L224, though, which you may already have at this point.

    Daryl, what do you mean the green lines caused the wiping out of your recorded events? That's a brand new one for me that I've never seen, and has never been reported. Please elaborate. Also, I'm not yet sure what error you're talking about with the search. What error message did you see?

    You need to be connected to a phone line or you will be charged a $4.99 per month fee. Yes, you should turn your 942 off at night so that the nightly updates can happen. Or at the very least, you should make sure that you have your update time set to a time when there are no timers firing. The nightly update is when the guide data comes down.
     
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