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DVR died. I don't want to pay $20 for shipping. What to do?

Discussion in 'DIRECTV General Discussion' started by Richard Casto, Dec 18, 2012.

  1. Dec 21, 2012 #81 of 102
    smitbret

    smitbret Legend

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    I repeat.....You don't have to pay to send it back. Just call in to deactivate it from your account and you'll see a nice box with a pre-paid shipping label show up on your doorstep in 3-5 days. Pack it in there and drop it off at the Post Office. Won't cost you a cent. You'll be down one location, but once again, it won't cost you anything and you'll save $6 month for the add'l location.
     
  2. Dec 21, 2012 #82 of 102
    Barcthespark

    Barcthespark Godfather

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    You are missing the point completely.
     
  3. Dec 21, 2012 #83 of 102
    yosoyellobo

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    I can't believe this thread has survive the end of the World.:)
     
  4. Dec 21, 2012 #84 of 102
    Newshawk

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    Broken...
    The day is still young, my friend. This thread may be the cause of the end of the world...
     
  5. Dec 21, 2012 #85 of 102
    yosoyellobo

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    No wonder I can't get the Chinese channel.
     
  6. Dec 21, 2012 #86 of 102
    mitchflorida

    mitchflorida Godfather

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    If everyone who contributed to this thread would send him $1 the problem would be solved. Let's move on.
     
  7. Dec 21, 2012 #87 of 102
    ebox4greg

    ebox4greg AllStar

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    Ain't that the truth. I am surprised this thread has went to 4 pages.

     
  8. Dec 21, 2012 #88 of 102
    cariera

    cariera Icon

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    I've been a DBS talk member for 6 years, I don't think that I should have to pay $1. Can someone @ DBS Talk credit me for that dollar? :)
     
  9. Dec 21, 2012 #89 of 102
    Diana C

    Diana C Hall Of Fame DBSTalk Club

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    Well, it is already December 22 in Asia, so I think we made it. ;)
     
  10. Dec 21, 2012 #90 of 102
    Richierich

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    If I am living in an Apartment and Leasing that Space and the Refrigerator or the Air Conditioner Craps Out they will come and fix it as it is their equipment and they will Not Charge me anything to fix Their Equipment.

    And they will Not Assume that I Broke it unless it is Obvious that I did!!!
     
  11. Dec 21, 2012 #91 of 102
    dpeters11

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    Not poor engineering, but particularly moving parts can fail. Whether it's the hard drive or a fan. Now, it could be argued that the hard drive failing is caused by the customer, since if they didn't leave it running all the time, then the chances of failure decrease, but the intended use is to keep it plugged in and at least in standby.
     
  12. Dec 21, 2012 #92 of 102
    iceman2a

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    I was just going to let this thread go without comment....but.....

    I pay for the prot plan, it works for me.... I do not care if someone without the prot plan get's shipping charges waived (good for them), I don not care when other people get NFLST for free and I pay for it (good for them)! I don't care if people constantly call and get credits, I don't! I pick my spots, and if I want to upgrade (Genie for free) I get a "perk" once and a while!
    If you don't want to pay the shipping, deactivate the box, if you can get $10 off and like it OK! DTV's policies of dealing with each customer on a one on one basis is what it is, if you want to take a stand on principle, cancel, go with another provider. STOP WHINNING

    MERRY CHRISTMAS EVERYBODY :D
     
  13. Dec 21, 2012 #93 of 102
    CCarncross

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    +1000, Probably the 1st sensible post of this entire thread, I wish I had thought of it 1st.
     
  14. Dec 21, 2012 #94 of 102
    HarleyD

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    And if you have to take time off of work to let the repairman in, they will NOT reimburse you for lost wages. If the food in the fridge rots when it fails, that's on you too. It's not uncommon for anyone to take some sort of hit when things fail even on leased equipment. Almost nothing indemnifies you 100% from consequence.



    The way I see it, if you can get a freebie, good for you. No harm in asking. I thnk most of us have been thrown a few freebies at different times for different reasons. Some (many?) were asked for. I'm no exception. I've even taken my case higher within the company if I felt I had a good point but remained calm and respectful throughout. Picking your spots is good advice. Getting angry is not.

    If the answer to asking for a gift is 'no' getting outraged is inappropriate. That is the definition of a sense of entitlement. You are only "entitled" to what you pay for per what is stipulated in the TOS agreement. If you don't like those terms or chose not to read them well, shame on you for signing up.

    If you've been a customer for years, paid your bill and gotten programming in return you have gotten what you were entitled to. A little gravy to the good customers may be good business for DirecTV but it is NOT something you are entitled to.
     
  15. Dec 21, 2012 #95 of 102
    crkeehn

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    No, they will not fix it "as it is their equipment", they will fix it because the lease statement requires that they be obligated to provide a working refrigerator and air conditioner and if they don't, the code enforcement division responsible can take sanctions.
     
  16. Dec 21, 2012 #96 of 102
    goinsleeper

    goinsleeper Godfather

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    +999. Second most sensible post on this thread.
     
  17. Dec 22, 2012 #97 of 102
    billsharpe

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    LOL!:hurah:

    I can say that now that Saturday is here. :)
     
  18. Dec 22, 2012 #98 of 102
    acer

    acer Duplicate User (Account Closed)

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    That is completely understandable and legit in your case over not wanting to pay a service tech fee. However, the Access Card Department, or ACDT for short, is not the correct department to waive the fees associated with shipping and handling charges for erps (or replacing defective equipment) or to credit service call charges. The agent you got in ACDT was nice to do it for you anyways though. Technical Support is the department that handles all credits for technical related issues. Not ACDT. They handle access card replacements and disputes over leased versus owned. If you call and ask for ACDT for that reason, the agent on the other end of the phone is going to tell you ACDT isn't the correct department as they are going to get counted off for improper resolution by Quality Assurance.
     
  19. Dec 22, 2012 #99 of 102
    prospect60

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    If you lease and car and it needs a new battery or tires who buys the new battery or tires (equivalent to HDD)? Unless you have a maintenance fee added into your lease explicitly saying who pays (Protection Plan).

    The apartment lease is the same way. I'm sure your lease states who is responsible for those maintenance fees and I'm sure it's added into your monthly rent.

    All that said, I have no problem if the OP wants to ask for a waiver. If he gets it great for him. In lieu of $8/month I'd pay the $20, but then again I've taken care of my equipment, installs, maintenance, dish tweaks, SWm Installs since 1994 anyway.
     
  20. DTVBUDDY

    DTVBUDDY New Member

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    Dec 28, 2012
    I don't have the time to spend on the phone that long with DIRECTV CSR's over $20. My job takes up most of my time and the rest of the time I have left, I would rather spend it with my family. If I needed $20 that bad, I think I would buy some rabbit ears & forget it. LOL
     

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