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DVR Service Charge - Here we go again

Discussion in 'DIRECTV Programming' started by davahad, Jan 8, 2010.

  1. hilmar2k

    hilmar2k Hall Of Fame

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    Huh? That is one helluva run-on sentence. And how do you have any idea what I did and didn't read, and with who? Lifetime DVR service was nowhere to be found in the contract I signed with DIRECTV, because it didn't exist.



    EDIT: Would be hard for DIRECTV to talk their way out of this. I don't need my attorney for this one. ;)

    http://www.directv.com/DTVAPP/content/legal/customer_agreement
     
  2. davahad

    davahad Legend

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    I've got emails from DirecTV stating that I am grandfathered in under Premier. If they change it for everybody then I think I'm out of luck but it seems like they haven't.

    My guess is DTV is not going to want to proceed as they have to cover all charges for Arbitration except for the $30 I had to pay. We will see as the paperwork was sent today
     
  3. tcusta00

    tcusta00 Active Member

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    Good for you, it sounds like you have a case, in principle at least. Who knows what kind of loopholes they have built into their contracts though.

    Please keep us posted on the progress, I'd love to hear how the arbitration procedure works.
     
  4. bidger

    bidger Hall Of Fame

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    One of the smartest decisions I ever made was Lifetime DVR on my first DirecTiVo, Hughes GXCEBOT, back in March of 2001. I read that the Lifetime would go up to $249 in April of that year, so I took the leap to get it at $199. Unit was deactivated in 2005, but service continues. Standalone TiVo owners wish they had this arrangement. Well, they also wish it was only one DVR charge per account since they pay $9.99/mo. for additional units.
     
  5. RobertE

    RobertE New Member

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    Maybe this thread should be split in two. To me, it appears there are two different (but similar) discussions going on.

    There's the "Now charging for DVR service when the customer has/had Lifetime DVR service"

    And the "Was previously grandfathered, but no longer" discussion.

    The former has merit as to not being charged, the later, not so much imho.
     
  6. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Glad I started with your post first and worked my way back....it made alot more sense with your explanation first. :D
     
  7. CCarncross

    CCarncross Hall Of Fame

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    Jackson
    You've got e-mails from how long ago? Are these e-mails from a year or two when they took free DVR away from the Premier package or much more recently.

    If you had Premier and you are being grandfathered for that reason and not for having lifetime Tivo on your acct, like it or not that grandfathering is going away. That type of grandfathering is not meant to last forever no matter if you think it should or not.
     
  8. MikeP

    MikeP Legend

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    Completely agree. I already dropped Premier, went with choice extra, and got Netflix. Netflix is great....between instant streaming and 24 hr turn around service on blu rays, I've been very impressed so far. Plus, saving $40 a month works for me too!
     
  9. davahad

    davahad Legend

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    Got a call today from DirecTV and they said they are not taking away grandfathering of DVR Service for Premier Accounts and that my account was erroneously coded for DVR Service Charge and hence the reason I received the letter. He said the problem is now resolved and my account is now noted.

    I've been told something similar before so I asked for this in writing via email so I can document this.

    Also, I don't expect to get DVR Service free forever. If and when DTV decides to convert grandfathered Premier accounts then I will accept that.
     
  10. Mark L

    Mark L Godfather

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    I'd also like to know this as well. I have had Premiere+DVR since signing up in October 2002 and had always been grandfathered in with "free DVR service"

    This all drastically changed in July of 2008, when, unbeknownst to me, I changed my "Primary" receiver on file from an H20 to an HR21. Well I ended up finding out that once you change your "Primary" receiver, the computer reads it as a new package, and thus it deleted my grandfathered DVR status. After NUMEROUS phone calls to CSRs, I finally was able to get retention to credit my account $5.99/month all the way up to this most recent billing statement. I noticed I'm no longer receiving the DVR credit and now have a $7 DVR charge.

    Now I'm not gonna cry and whine about this, but if others aren't being charged, then I definitely will. If it's now DirecTV's policy to charge EVERYONE the DVR fee, then so be it. But for a select few not having to pay, that's just not right. Especially since this whole fiasco was caused by a CSR not knowing what they were doing and overriding my grandfathered account.


    I'm right there with you.

    My bill is now $175/month with premiere !!!!!!!
    Granted I have 8 receivers on my account (big family), it's too much to justify what I'm getting. I can easily go online and download the torrents of my favorite HBO shows I watch immediately after they air. I usually download the torrents of all the movies I'd watch on DirecTV's movie channels months ahead of time.

    For instance, every Saturday @ 5pm PST on HBO, there's a new movie premiere. Well the last 5 months or so have all been movies I've seen already. All from downloaded torrents that I viewed months ago.

    After 8 years of Premiere, it's time to say goodbye. I'm calling DTV tomorrow and if they don't lower my package price, I'm downgrading to Choice+ or whatever they're calling it now.


    Thank you, thank you, thank you!!!!!!!!

    I've been saying this for years! The word "Premiere" to me means everything, the best, all in one. Having to itemize the bill as follows:

    "Premiere" package $114.99
    HD Package $9.99
    DVR Fee $7.00

    It's totally stupid! Just include it all, otherwise rename it Choice++ or something.




    Have any evidence towards this?

    I for one would like to finally put this to rest. I want to know whether or not EVERYONE is actually paying for the DVR fee or not.
     
  11. Shades228

    Shades228 DaBears

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    First off don't bold posts it's really not any more effective than regular type.

    No everyone does not pay for DVR service. There are people who don't. Just because they don't doesn't mean that you won't now.

    If you choose to download things illegally that's your choice but complaining because you don't see new movies on premiums doesn't make much sense either. I find it odd because you're saying you would be fine and happy paying $168 but $175 is too much? If you're willing to downgrade why wouldn't you to begin with? If you don't care about the loss of programming why would you pay more just to do it?
     
  12. CCarncross

    CCarncross Hall Of Fame

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    Jackson
    And so are the customers....grandfathered status is not indefinite, and with the price increase in the DVR fee, I'm pretty sure that most will not be getting it for free or bundled into their old legacy package....if you choose to download movies before they are out, at least have the common sense to not post about it in an open forum...
     
  13. Mark L

    Mark L Godfather

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    Why, do you work for the RIAA?

    I could care less.
     
  14. xmguy

    xmguy Active Member

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    I have the Choice Xtra , HD + DVR package. Should I expect a increase on the package price and now a SEPERATE DVR fee too?!

    so from $75.99 to 79.99 for the package PLUS $7.99 for DVR service?
     
  15. BlackHitachi

    BlackHitachi Godfather

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    $78.99 and $7.00 dvr fee But your price should be 79.99 total. package it's self went up 3 dollars and dvr price is 7 by itself
     
  16. CCarncross

    CCarncross Hall Of Fame

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    Jackson

    RIAA would be for music......MPAA is for movies. If you are going to steal, at least have the decency to know who's intellectual property you are stealing...

    :nono2:
     
  17. TonySCV

    TonySCV Legend

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    The day that change happened I remember thinking that DirecTV will have to pry that service out of my cold dead hands. ;) That was a huge change and far too beneficial for subscribers for it to last long (although it was offered for quite some time before they yanked it). Considering this is now saving folks that have it $84 annually, it's paying for itself big-time now. I paid $199 for lifetime service for the GXCEBOT 9 years ago.
     
  18. davahad

    davahad Legend

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    I did finally get the DVR Service Charge resolved after filing for Arbitration. The result is a letter from DTV Legal stating that as long as I keep Premier in good standing and it is DTV policy that DVR Service is Grandfathered in Premier, then DTV cannot add a DVR Service charge to my account for any other reason.
     
  19. pablo

    pablo Icon

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    Awesome! :hurah:
     
  20. dmurphy

    dmurphy Active Member

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    LOL - that's probably the best decision I ever made.

    When I explain to (family/friends/relatives/etc.) that DirecTV's DVR fee is only per account - not per box - they're amazed.

    When I explain that I paid $199 over 9 years ago and haven't paid a dime since, they're absolutely blown away.

    Side story ... my Internet & telephone are both provided by Cablevision. And to be fair, I'm extremely happy with both of those services (30mbit cable modem? No slowdowns? Sign me up!)..

    Anywho, I got the high-pressure sales pitch one day on the phone, trying to get me to add their TV package as well. I knew I wasn't going anywhere (gotta pry DirecTV from my cold, dead hands first), but I decided to play along. When he told me he'd "beat any price", I dropped the hammer on his head. I explained how the lifetime DVR service worked, and how much better of a deal even the "regular" DVR service is.

    He asked me for the phone # to sign up for DirecTV.

    Best telemarketing call ever!
     

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