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DVR shut itself off and now nothing

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by lyradd, Jun 2, 2011.

  1. Jun 2, 2011 #1 of 12
    lyradd

    lyradd Legend

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    Mar 20, 2006
    I have an HR23/700 that just turned itself off. I unplugged the unit for a few minutes and plugged back in but I get nothing, no lights, nothing. Is there a circuit breaker on the unit? I know I have power because it's on a surge protector with other items and they all work. I tried another plug, nothing. Any suggestions?
     
  2. Jun 2, 2011 #2 of 12
    Greg Alsobrook

    Greg Alsobrook Lifetime Achiever

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    Apr 1, 2007
    Try leaving it unplugged for 30 minutes or so.
     
  3. Jun 2, 2011 #3 of 12
    litzdog911

    litzdog911 Well-Known Member

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    Jun 23, 2004
    Mill Creek, WA
    If that doesn't get it going again, then Call DirecTV to request a replacement Receiver/DVR. It's free if you have their Equipment Protection Plan, or within 90-days of installation. Otherwise ~$20 for shipping. Or ~$50 to have a tech come replace it for you.
     
  4. Jun 2, 2011 #4 of 12
    swaff

    swaff Hail to the Redskins

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    Central...
    Sounds exactly like what happened to mine of Friday the 13th

    I do have the protection plan - Received my HR21-200 replacement on Monday the 16th
     
  5. Jun 2, 2011 #5 of 12
    lyradd

    lyradd Legend

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    Mar 20, 2006
    I contacted D* and they are sending me a replacement under the protection plan. Thankfully, I have everything saved on an Excel spreadsheet so I can set the DVR up the same way. If I had an external drive would I have been better off? Would all my Program Manager settings, To Do List, etc. still remain on the external drive? I don't really need the extra storage space but if it would save me from re-entering all that info on a new DVR it would be worth it.
     
  6. Jun 2, 2011 #6 of 12
    litzdog911

    litzdog911 Well-Known Member

    12,233
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    Jun 23, 2004
    Mill Creek, WA
    Yes, those settings will still be there. You just won't be able to play any of those prior recordings.
     
  7. Jun 2, 2011 #7 of 12
    lyradd

    lyradd Legend

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    Mar 20, 2006
    Do you mean any previous recordings made on an external drive will not play if the drive is attached to a new or replacement DVR? If so, why is that?
     
  8. Jun 3, 2011 #8 of 12
    litzdog911

    litzdog911 Well-Known Member

    12,233
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    Jun 23, 2004
    Mill Creek, WA
    That's correct. Those recordings are encrypted to the DVR that originally made them. You'll see the Playlist on the new DVR with that drive connected, but you won't be able to play them. It's all about copy protection I suppose.
     
  9. Jun 3, 2011 #9 of 12
    ozonedan

    ozonedan Legend

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    Dec 27, 2005
    I had the same problem on my week old replacement HR21-700 yesterday. However, after I unplugged it from the UPS and plugged it back in, it was fine.
     
  10. lyradd

    lyradd Legend

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    Mar 20, 2006
    D* got me a replacement DVR (FedEx) in less than 24 hours! :D I ended up with a referb HR22/100 which is kind of a downgrade since it requires b-band converters. Now for the miserable chore of programing everything. :(
     
  11. ThomasM

    ThomasM RF Engineer

    4,317
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    Jul 20, 2007
    Milwaukee, WI
    With "cost reduction" paramount to companies today, you may find your HR22/100 to be a much more reliable device built with better components!

    One of my R15-300's was built in 2005 and is still chugging along with it's ORIGINAL HDD! I wonder how many HR24's will be chugging along in 2016? :sure:
     
  12. mluntz

    mluntz Icon

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    Jul 13, 2006
    You sound like my wife! :lol::lol::lol:
     

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