Early termination fee

Discussion in 'DIRECTV General Discussion' started by drew64, Jul 12, 2015.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    Yup, no commitment for replacing faulty hardware. And if they did explain it to her, they obviously didn't do it well enough. As for the "act of God" crap, Liberty Mutual tried that with me a couple years ago. They ended up paying me $5,000 for that "act of God".

    I don't really think this is all about the age of the TS's mother, my wife is almost 20 years younger than I am and all she knows about D* is how to use it. She might have gotten sucked in by the same thing. These companies love people like her.

    Rich
     
  2. joshjr

    joshjr Hall Of Fame

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    This is pretty hardcore. She had an issue and needed a replacement receiver. Why do an upgrade at the same time to complicate things? I cant help in some ways but think she was taken advantage. They probably could get someone there quicker if she upgraded. I would of just had them drop ship me a replacement if it was gonna take awhile. I cant help but feel for the lady though. Good luck getting anything back though. I would be pretty shocked if they did refund any of it.
     
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  3. joshjr

    joshjr Hall Of Fame

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    Good point, age isnt the key. It was the fact that it was someone that was not in complete understanding of what they were doing. They should of just replaced it and been done with it. They constantly try to get me to upgrade as well. I always laugh and say to what. I have a Genie and HD DVR's. After looking at my account I usually get the sell that they could give me another HD DVR for free. I dont want their crappy HR21 refurb for another 2 year agreement. All my equipment is owned and I just started a new 12 month agreement for the sweet deal I got for Sunday Ticket and all the bill credits.
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    Sadly, not everyone can afford to do that. The pitch they give you sounds great until something like this happens.

    Rich
     
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  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    They'll take every advantage they can. And it seems they did.

    Rich
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    Who reads all that small print (I usually do, but I just don't trust companies) and understands it? Not many people, I know that. While most of us know what triggers a recomittment, not many other people know that. With over 20,000,000 subs, they (D*) can be pretty sure that most of their customers don't know what they're getting into.

    Rich
     
  7. inkahauts

    inkahauts Well-Known Member

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    When you do a movers connection and they can't get line of site at the new address they should let you out of the fee. This is one I would have fought...
     
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  8. WestDC

    WestDC Well-Known Member DBSTalk Club

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    The OP can fight it - (HOWEVER) as with everything else - The cost $450 -The expense $500 At least Lawyer fees to start any action more may apply (should one be required) or email to D* Begging for help may- using first line CSR's as his mother did will result in all the very worst actions taking place!
    NOT that it makes it right - The "SYSTEM" puts it in place. Seeing how she was a customer in good standing for 8 years -THAT SHOULD COUNT for something other than commitment.

    I hope he can get it resolved. IF not Let it go and move on - it should not happen again.
     
  9. WestDC

    WestDC Well-Known Member DBSTalk Club

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    I agree and the time limit to fight it might still be open :)
     
  10. joshjr

    joshjr Hall Of Fame

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    I would never be certain of that unless it was me personally. It will happen again and again to people. If the same lady isnt careful, I would think it could happen with her current provider.
     
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  11. WestDC

    WestDC Well-Known Member DBSTalk Club

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    Sorry I ment it won't happen again to that account . I'm sure it's happening now to some one else as I type.
     
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  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    We've discussed this before. I thought that was automatic.

    Rich
     
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  13. drew64

    drew64 Legend

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    Thanks for all the replies. I did get a call back from the office of the president and they wouldn't budge. Offered an apology but no refund. He said once upgraded equipment a new contract went into effect. My mom was fine and said don't worry. I just think they need to be more clear. I suggested they put the contract expire date for a customer on their bill so they know exactly when it expires. I should of asked for some discounts for me instead. Lol.
     
  14. Jacob Braun

    Jacob Braun King of Awesome

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    They would have said (and this is recorded) that there is an early termination fee if you cancel before 24 months of $20 for each month remaining. So it sounds like she cancelled within two months, resulting in a $440 ETF (plus tax). This also would have been mailed to her and she would have had to sign off on the paperwork/the lease addendum when it was installed.
     
  15. Eva

    Eva Active Member

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    If I ever got hit with an ETF due to some reason, like having to move and not able to get service at the new location, I would never return to them.
     
  16. peds48

    peds48 Genius.

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    depends what the reason is. If the reason is NLOS, there is no ETF. If the reason is NLLP, ETF applies


    Sent from my iPhone 6 using Tapatalk
     
  17. larryharry59

    larryharry59 Mentor

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    Question here. If i purchase a few recievers months apart how does the contract extension work? Say i purchase 1 reciever in january, that extends my contract by 2 years but then i purchase another one say in june. Does my contract just extend to june 2017 or does directv try to be slick and add the 2 years ontop on the other remaining months of my old contract? Like in june before the purchase i would have 1year and 6 months left, does directv add 2 more years and make it 3 years and 6 months? Also standard def recievers only extend the contract by 1 year right? Not 2 like hd recievers?
     
  18. jimmie57

    jimmie57 Hall Of Fame

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    The contract is 2 years from the date of the last receiver added.
    I do not think they are activating any new SD receivers now as they are slowly moving to HD only.
     
  19. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    I think you can add SD receivers to an SD only account, but I don't think they will let you add an SD receive to an account that already has HD equipment on it.
     
  20. peds48

    peds48 Genius.

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    SD receivers can't be order at the POS by new subs, but existing subs can add SD equipment.
     

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