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Email From Dish Network

Discussion in 'General DISH™ Discussion' started by Skeeterman, Mar 11, 2013.

  1. Inkosaurus

    Inkosaurus Icon

    Jul 29, 2011
    ^They probably dont have your correct email on file. Its pretty easy to get it added though it wouldnt take anymore then 5 minutes either by calling or chatting online.
  2. Zero327

    Zero327 Godfather

    Oct 10, 2006
    A double-blind system has been discussed before. The problem is the trade-off for security against customer accessibility. Assume your average customer isn't that great at retaining service information (which is true); how do you service that customer securely while also enforcing strict enough requirements to keep others out? How do you ensure the requirements are equally consistent across all customers knowing that?

    There are several trains of thought at DISH. Some are proponents of security that would make military encryption look tame; others are customer service background. Both have valid points, but the balance in-between is decided often by a single executive, and that person usually leans towards one end of the spectrum or the other.

    Stricter requirements mean safer accounts, and more difficulty for customers to access. Softer requirements mean easier customer access, and easier security measures to compromise.

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