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Enable MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 13, 2010.

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  1. KenW

    KenW Legend

    Nov 16, 2005
    I tried the email. They replied I need to upgrade my "Total Choice Plus Locals" package to "CHOICE or above as your current package is no longer available." They do seem to understand I don't need the equipment upgrade.

    Can anyone confirm it is required that I pay yet another monthly fee to DTV for MRV?
  2. kevinwmsn

    kevinwmsn Hall Of Fame

    Aug 19, 2006
    I tried the phone call earlier tonight, The CSR I spoke with spoke with had to talk to supervisor first but he said he did it. But I haven't seen any charge/ activity on my account. My recievers still say Beta. I go to their website and it saids "Not eligible for DIRECTV Whole-Home DVR service" I have a HR21-100 and a HR20-700, SWMSlimline 5 LNB Dish, with the Total Choice legacy package + HD Access. Could my legacy package be an issue? I did have them update the type of Dish I have last year, when my power injector went bad. I sent out the form letter email that has went out and I hope tommorow they answer back.
  3. KenW

    KenW Legend

    Nov 16, 2005
    I'm hopeless with Twitter. I can see the stream, but I have no idea how to send them a message.
  4. murry27409

    murry27409 Member

    Oct 16, 2007
    cforrest, that's the one that I used as well, and it worked.
  5. cforrest

    cforrest Icon

    Jan 20, 2007
    Glad to hear it worked for you as well :)
  6. Deezul

    Deezul Mentor

    Oct 10, 2006
    Guess I need to do the $1 package upgrade as well, since it didn't take when I called yesterday. Didn't bother calling, I'm going to try the email route over the next day. We'll see how that goes.
  7. JeffinSD

    JeffinSD Cool Member

    Oct 25, 2008
    I called CSR to upgrade to the Whole Home DVR. I've been using the MRV Beta via a wireless router and two gaming adapters on each HD DVR. While SD works fine, HD is very spotty, so I inquired about upgrading the equipment and service. I also want to replace an old Hughes (HIRD-E1) SD Receiver with an HDDVR, I also have a HR20-700 and HR23-700. I have another (inactive) Hughes SD Receiver as well. I was offered the WHDVR with a new HD DVR and a replacement (DECA compatible) SD Receiver including installation for $237.00. To me it seems like a decent deal, but couldn't persuade the wife that it was. Does it seem like a decent deal to everyone?
  8. djrobx

    djrobx Godfather

    Jan 26, 2009
    This is exactly the same email I got on Sunday, with different pro-rate dollar values and mine was by Megan G. So clearly this is in the CSR repertoire. :)
  9. prushing

    prushing Active Member

    Feb 14, 2007
    Just hit reply to one of the things on @directv. Then just make sure you are writing about @directv. The just say you are having problems adding MRV. Don't put any contact or account details. Directv will then need to follow you. Once they do that, you can send them a Direct Message and put your contact details and account#.

    I had to break my personal rule about not signing up for social networking sites to get MRV fixed. :nono:
  10. David Carmichael

    David Carmichael Legend

    Mar 11, 2007
    Thanks! I was able to walk my phone CSR through the steps!!

    What really bugs me is "IF" I exchanged my two HD-DVR's to the ''DECA/SWiM'' I would loose off air recording of my HR20!! And DirecTV does not carry two of my local stations in HD, which does broadcast programing in HD!!

  11. mikemyers

    mikemyers Legend

    May 19, 2010
    I've got 3 TVs capable of HDTV, an old R10 DVR, and as of today, a brand new HR24-500 DVR. I've also got a computer network running through my apartment. I just signed up for this forum tonight.

    I didn't know anything about MRV until an hour ago. I don't think my old DVR would be compatible, and I certainly am not involved in any beta test.

    Should I still try to sign up for this service, following the suggested procedure? I guess that option vanishes tomorrow, the 20th?

    It may not help me right now, but I'd like to be able to do these things in the future, using my existing ethernet network.

    Please advise...
  12. WERA689

    WERA689 Well-Known Member

    Oct 15, 2006
    Canton, GA
    You should still be able to use your ethernet network, I think. And you're right, the R10 will not be compatible. But, without at least one more Hxx receiver, MRV will be moot for you...as you don't have another device to stream from/to.
  13. HRJustin

    HRJustin Godfather

    Mar 5, 2009
    Well I have some more great news from emailing DirecTV to add unsupported MRV.:mad: As many here should know I am in a local swap market and have been testing MRV for quite some time now. I do not have HD access on my account. Well the email response was just as expected and did not mention anything about adding HD access to my account. I even posted the response I received in this thread.

    Anyways just a few moments ago I went to play the new recording of NCIS on my R22. Then a few minutes into it the popup came up saying "press the RES key to get the most out of your HDTV". I then checked the menu and sure enough its now R22(with HD)/100. So now HD access activated on my online account and the Whole Home DVR service is still no eligible grayed out. I cannot remove HD access online it just says please call.

    I just don't feel like spending hours on the phone to get this removed. I sent off another email explaining the entire scenario I hope that will get this resolved. Basically the CSR who responded to my email request to add the Whole Home DVR service just added HD access without even mentioning it. I wouldnt mind paying the HD access if we had a decent size HDTV for the living room. I just dont see the need for it ATM with the TVs we currently have. I know HD channels look better even on these TVs but I just not worth the $10 just yet. Its been great testing MRV since having these boxes required. But its just a hassle for everything else plus the local channel bbbbrrriiiiipppp and crossover issues.

    I love MRV I have had a blast here on these forums testing it all this time. but I am the only one that is using right now and only for a few select shows I dont record on the DVR in my room. So to me its not worth it to add $10 HD access just to add another $3 for Whole home DVR service I can manage for now without both of them. Basically for me I got more entertainment out of testing MRV and being here on DBStalk :lol::grin:.
  14. dchamero

    dchamero Cool Member

    Feb 27, 2006
    Ok, I went the email route, and it worked, in a couple of hours I got a response and they added the option in my account :)
  15. mikeinthekeys

    mikeinthekeys Godfather

    Feb 9, 2007
    Well, my previous optimism seems to have been misplaced! Now going on 24 hours from my first phone call - made 3 - and 18 hours from my first email attempt. I have had two replies from the email request. First one said my "u" flag was already changed and I was being referred to a specialist. The specialist wrote and said "are you sure... please write back." I wrote back and politely said I understood, and yes I am sure. That response was acknowledged saying I was being referred to a specialist. Now 12 hours and still not activated! This is like WORK!
  16. tuff bob

    tuff bob Icon

    Mar 4, 2007
    Shot down on email - do you HAVE to move to a current package for the procedure to work?

    "Thanks for writing us back. I understand your concerns about the DIRECTV's Whole-Home DVR service. We are limited to what types of issues we can handle by email. The best way to handle an issue like this is for us to speak with you. Please call us at 1-800-531-5000 so we can help you add the service on your account."
  17. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

    Feb 23, 2007
    Uxbridge, MA
    Using Twitter, no, I still have my Choice Xtra legacy pkg. I will not have to pay the extra $1 per month.

    When I checked my account activity it clearly showed that they moved me to a new package to activate my unsupported MRV, and then moved me back to what I've had all along. They also made some adjustments to balance out the remaining 'free' deals I picked up in March because of an upgrade I did to another DVR. They did a great job!

    It took less than an hour after they 'followed' me on Twitter and I responded with a DM. I didn't have to explain much, and couldn't anyway given the 140 character limit, but they got it right!

    In reading this thread, it looks like there is a high percentage of satisfaction using Twitter. My guess is that they may have some of their best computer geeks watching their Twitter account, so they seem to know what to do. :)
  18. pi2

    pi2 Mentor

    Dec 26, 2004
    I just spoke with a very patient CSR, walked her through the process...I needed to change my package from the CHoice Extra + HDDVR in order for everything to go through...and it worked fine...Whole House DVR service for $3 using my home ethernet network!
    She even thanked me for helping her through the process...and I was her first!
    Like someone else worte earlier in this thread, you may be able to do it online yourself if you change your programming package if it is no longer available.
  19. jetski

    jetski New Member

    May 19, 2010
    Need your help.
    I have gotten the WHD service added threw changing my package and email DTV. That went smoothly threw everyone help here, and email temp provided.
    Both my HR23/700 are showing that they are authorized and playlist are shared on both units.
    But the problem I'm having is that my receiveds are not seeing each other.
    Ive tried reseting both receivers, restoring network defaults and reruning the connection to the network. But it does not see anyother dvr on the network.

    Now both units are networked together thru 2 different routers. Don't know if that could be the issue?
    Any ideas how to get this to work?
  20. pi2

    pi2 Mentor

    Dec 26, 2004
    Try going through network setup again. Same thing happened to me and when I "re-setup" the network that was already working, everything was there.
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