I tried the first regular CSR that answered & I got the run around about upgrading my dish to SWM etc. I kept telling her about the unsupported mode and she put me on hold to check it out and I got disconnected, so I called back & tried the "I need to speak to the network support group" route and Sandra got me up and running in under 13 minutes including wait time with first CSR. (BTW:I thought ethernet/twisted pair wiring is more reliable than coax? Why the push for their networking being better on drops and frame freeze?) Thanks HofstraJet! Pretty sweet how far the DirecTV DVRs have come since they first came out.