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Enabling MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 20, 2010.

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  1. May 21, 2010 #201 of 1195
    jviter

    jviter Legend

    107
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    Feb 27, 2008
    So I emailed using the script on the first page, got a reply this morning saying that I needed to change by package (still use Total Choice). So I called got to talk to a really really great CSR. She had done 3 of these before mine. She updated my account, and sent a refresh to the receivers. It didn't take, so I restarted them, and now I am back up and running with MRV. I also got 3 months of Starz in the process.


    This is one heck of a forum. Everyone on here is so top notch. Nice work everyone!!!!
     
  2. May 21, 2010 #202 of 1195
    SDimwit

    SDimwit AllStar

    78
    0
    Jul 13, 2008
    am on phone with CSR that is telling me DORIS is saying NOT to transfer me to network group...
    I WANNA SCREAM
     
  3. May 21, 2010 #203 of 1195
    Sim-X

    Sim-X Godfather

    381
    0
    Sep 23, 2009
    Well looks like I lucked out. Just got a reply from DirecTV. I copy and pasted the script and added a thank you at the end. This is the reply I just got. Looks good! I'm at work right now so I can't check my DVR's (I guess I could check using my hava, but I'll just wait) but based I what I am reading I don't see there being any trouble. Awesome - thanks for the post - I will report back if there is any trouble.

    Thanks for writing. I understand your interest in taking advantage of the Whole-Home DVR Service.

    Per your advise, I've already set the account attribute to "U" (unsupported) and added Whole-Home DVR Service to your account for $3 monthly. Because DIRECTV bills you for service at the start of your billing period, any changes you make mid month, such as adding a service, will show as partial month charges from the day you made the change to the end of the 30 day billing day period.

    The changes to your account will be reflected on your next DIRECTV bill, or you can see them immediately by signing into your DIRECTV account online at directv.com/mydirectv and clicking on the "Activity Since Last Bill" section in the "Account Details" page.

    However, please note that to enjoy the very best Whole-Home DVR Service experience, you must make use of our SWiM network. Without the upgrade, we will indeed be unable to provide additional support (troubleshooting) specific to the Whole-Home DVR Service.

    We strongly encourage you to take this upgrade offer. The upgrade is a substantial value and provides the very best, fully supported, Whole-Home DVR Service experience. Once you've decided, please call us at 1-800-531-5000 to upgrade.

    Sincerely,

    XXXX X. - XXXXXXXXX
    DIRECTV Customer Service

    EDIT: I just checked it using my hava - it's working just fine - glad I didn't have to deal with stupid csr's. I did not have to refresh services btw.
     
  4. May 21, 2010 #204 of 1195
    jdspencer

    jdspencer Hall Of Fame

    6,645
    13
    Nov 7, 2003
    Yes, didn't work.
     
  5. May 21, 2010 #205 of 1195
    sailermon

    sailermon Legend

    183
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    Oct 17, 2007
    Northern...
    Well, it's good to know how to get MRV back, but I really don't think it is worth $3/month. It doesn't work that great and prudent programing on multiple DVRs eliminates the need for it anyway. If they make it better in the future, I may consider paying for it.

    This is just another way for DTV to make a few more million each month. Tell me, what does it cost DTV to let us share recorded programs between STBs over our home network? What's next, charging for sharing media from our PCs, using APPS, or for general network access?
     
  6. May 21, 2010 #206 of 1195
    SkersR1

    SkersR1 Legend

    127
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    Jul 10, 2007


    Just got the same exact email. Maybe they are getting caught up on how to activate it.
     
  7. May 21, 2010 #207 of 1195
    osubeavs

    osubeavs New Member

    6
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    May 25, 2007
    Thanks for writing. I notice that you have been a customer for many years. I'd
    like to thank you for being a loyal DIRECTV customer. I understand you're
    concerned about adding the Whole-Home DVR Service to your DIRECTV account.

    Per your request, I have added the Whole-Home DVR Service at $3.00 per month to
    your account. Because DIRECTV bills you for service at the start of your billing
    period, any changes you make mid month, such as adding a service, will show as
    partial month charges from the day you made the change to the end of the 30 day
    billing day period. The changes to your account will be reflected on your next
    DIRECTV bill, or you can see them immediately by signing into your DIRECTV
    account online at directv.com/mydirectv and clicking on the "Activity Since Last
    Bill" section in the "Account Details" page.

    Please be advised that since you've added Whole-Home DVR Service without our
    upgrade offer, we will be unable to provide additional support (troubleshooting)
    specific to the Whole-Home DVR Service. Also, adding this service doesn't
    include DECAs and Band-Stop Filters nor receiver swaps.

    I hope you find this information helpful and thank you again for writing:D
     
  8. May 21, 2010 #208 of 1195
    new_2_hd

    new_2_hd Cool Member

    26
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    Apr 6, 2008
    Have you tried resetting your receiver?
     
  9. May 21, 2010 #209 of 1195
    Robert Simandl

    Robert Simandl AllStar

    87
    0
    Jan 31, 2004
    Sent in my request for Unsupported MRV last night around 8PM. Got turned on a few minutes ago.
     
  10. May 21, 2010 #210 of 1195
    MrLatte

    MrLatte Legend

    224
    1
    Aug 18, 2007
    I just got email from DirecTV. They say I must upgrade my package:

    We will be happy to assist you with adding the Whole-Home DVR service to your account. I see that you currently have TOTAL CHOICE PLUS. Please know that DIRECTV no longer offers the programming package that you subscribe to and our systems do not allow customers to add or remove programming to an expired package.

    In order to activate services for Whole-Home DVR, you will need to upgrade your package to a current package of CHOICE or above. You can compare our new packages and change to the one that suits you best at directv.com/packages. Once you're ready to make changes to your current programming, just sign in at directv.com/mydirectv and click on “My Programming” in the Programming section. You may call us at 1-800-531-5000 to upgrade your packaging at any time.
     
  11. May 21, 2010 #211 of 1195
    MrLatte

    MrLatte Legend

    224
    1
    Aug 18, 2007
    Do I really need to upgrade my package from Total Choice Plus to a current one or just call and try to get MRV reactivated that route?
     
  12. May 21, 2010 #212 of 1195
    mgavs

    mgavs Legend

    326
    8
    Jun 17, 2007
    Just got it done in 15 minutes, had total choice extra but HD was separate. I asked for networking support but got tech support. The first CSR was hesitant but once I was transferred the lady said this was her first but she got it done just fine. She stayed on the phone and sent a couple of resets but it took about 6 minutes for MRV to get authorized.
     
  13. May 21, 2010 #213 of 1195
    new_2_hd

    new_2_hd Cool Member

    26
    0
    Apr 6, 2008
    I have Total Choice Plus and got that same email twice, so I called this morning and got it taken care of in a few minutes without changing my package. My CSR knew exactly what to do. When prompted I said I needed help with Whole-Home DVR Service. That got me to the right department I guess. I told the guy I was a beta tester of MRV and had it working with my home network (not DECA). I said I wanted to activate it in the "unsupported" mode without any new equipment for the $3 a month. After reading this board, it seems some CSRs know how to do it, and some don't. I was prepared to keep calling this morning until I got someone who knew. I just got lucky and got it the first time.
     
  14. May 21, 2010 #214 of 1195
    ahatten

    ahatten AllStar

    52
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    May 16, 2007
    I have Total Choice Plus (grandfathered). I DID NOT have to change my package.
     
  15. May 21, 2010 #215 of 1195
    GregAmy

    GregAmy AllStar

    72
    0
    Jan 7, 2008
    Ditto. My email said:

    "...you will need to upgrade your package to a current package of CHOICE or above as your current package is no longer available."

    Yet my TV Package is "CHOICE XTRA + HD DVR".

    So, CHOICE isn't CHOICE?

    What a fustercluck.
     
  16. May 21, 2010 #216 of 1195
    pfp

    pfp Whatever

    1,559
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    Apr 28, 2009
    +1
     
  17. May 21, 2010 #217 of 1195
    hasan

    hasan Well-Known Member

    5,957
    54
    Sep 22, 2006
    Ogden, IA
    To be fair (and I was one who was really offended at the monthly charge), one does need to consider the considerable physical hardware, hardware development (engineering etc.) and software engineering costs. They must be paid for, period. No discussion, D* ain't a charity. There are two ways to pay for it...or really three. The costs have to be spread as far as possible to recover the investment as quickly as possible, without alienating any more customers than necessary.

    1. Increase the price of all program packages, whether the consumer has MRV or not. (not only unfair, but alienates everybody)

    2. Charge only those who require equipment and support. (fair but loss of $)

    3. Charge everyone who wants MRV, period. (perhaps fair and enhances $)

    I would have preferred option 2. The problem is, it loses a lot of revenue. If one assumes there are/will be perhaps 3,333 people in category 2 that need neither equipment nor support, that's a loss of $120,000 a year. In a five year plan to recover costs, that would be $600,000. That's a lot of money to ask stockholders to eat....and in perpetuity, to boot!

    I understand the business decision, it just didn't sit well with me. When I thought more carefully about the cost of hardware, hardware development and software engineering, not to mention future support, it' struck me that it is not unreasonable to expect even those with their own networks to contribute to the recovery of software costs at the very least.

    Nothing is free. The costs are either assigned transparently (as in this case), or hidden in the overall charges for other services. Someone has to pay, someone will pay, and there's no point in asserting that we shouldn't pay anything. One could argue for a reduced rate, perhaps $2.00 instead of $3.00 per month...but free?...there ain't no free lunch.

    I know, I'm arguing against my own position when, after helping develop MRV in the CE program for many months, I was offended, if not outraged that I was going to be charged. The more I pulled back and looked at it as if I were an investor, the more I reflected on the REAL costs of getting this going and maintaining it, the less offended I became.

    I had to finally admit that if I wanted to use MRV, I should expect to pay "something" for it. $3.00 a month no longer offends my sensibilities.

    Now, since I've made my peace with paying for an unsupported, but extremely useful service (MRV), I have come to the conclusion that I should take advantage of the SWM/DECA upgrade. I think I can negotiate a fair price, and end up with a more sensitive system dish (SWM has AGC that compensates for about 15 dB of signal fading), more tuners (I'm one short at the moment with my stock 4 line system), and a better performing MRV system. If I can get the price right, I'm going SWM/DECA....and I'll get support too.

    Hmmmm...that puts me on a funny, and ironic journey. I started extremely offended, if not outraged, moved on to 'it seems reasonable to charge "something"', leaving my outrage at the door, and ending up taking advantage of a better performing system.

    What a trip!:)
     
  18. May 21, 2010 #218 of 1195
    Gweeto

    Gweeto AllStar

    63
    0
    Aug 16, 2006
    Sent an email at 4 yesterday afternoon and again at 11am this morning with no response. Finally gave up and called in expecting the worse. I got lucky and had an extremely nice and helpful person assist me. She said it seems that is all the calls she is going to get today. They did have to upgrade me to the newer 1 dollar a month more setup. Also, for some reason they could not add the 3 dollar charge without a manager override but 1 minute on hold and that was taken care of. All and all 10 minutes to get it activated and 5 minutes for me to test all the various receivers I have while they waited.

    I think they may be getting the hang of it now.
     
  19. May 21, 2010 #219 of 1195
    mgmrick

    mgmrick AllStar

    111
    7
    Oct 19, 2004
    Thank you for writing as it is always a pleasure to hear from one of our loyal DIRECTV customers. I would like to let you know that we appreciate your business.

    I understand your concern about adding the Whole-Home DVR Service to your DIRECTV account.

    To add the Whole-Home DVR service formerly called Multi-Room Viewing (MRV), you must have the following:

    -DIRECTV Plus HD DVR (HR20 and higher)
    -Whole-Home enabled HD or HD DVR Receiver for each additional TV sharing content -HD Access -DVR Service

    I reviewed your account and found that you currently have an HR20 receiver and R22 receivers. Please be aware that R22 receivers do not meet the minimum hardware eligibility requirements for the Whole-Home DVR Upgrade you'll need another whole-Home enabled HD or HD DVR Receiver. Once the Whole-Home DVR service is activated on your account, your R22s will be able record, send, and receive shared content.

    Additionally, upgrading to Whole-Home DVR Service requires the use of a connection (network) created with coaxial cable, DECAs, potential Band-Stop Filters, potential receiver swaps, and a SWiM install, which may include an entirely new dish. A professional installation is required to ensure that you have a connection (network) that performs optimally with all the correct equipment.

    For further assistance in getting this service added in your account, please call us at 1-800-531-5000. You may also go to DIRECTV.com/WholeHome for more information.

    So now I have to buy another dvr for mrv to work? I have one hr20 and 7r22. Worked just fine till beta ended
     
  20. May 21, 2010 #220 of 1195
    newlinux

    newlinux New Member

    6
    0
    Feb 2, 2010
    That's what I'm doing. I have it activated in unsupported mode now, and next week I have DECA being installed (when I add another receiver where my networking isn't sufficient.)
     
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