Enabling MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 20, 2010.

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  1. May 21, 2010 #281 of 1195

    gatorblair New Member

    May 21, 2010
    The following is the response I received from my e-mail that I sent this morning:

    "Thanks for writing. You've been with us for years and we appreciate your loyalty.

    I understand that you'd like to add Whole-Home DVR Service to your account. I checked my resources and found that you currently have the TOTAL CHOICE package. Please be advised that DIRECTV no longer offers the programming package that you subscribe to. Unfortunately, we're unable to add Whole-Home DVR Service to an expired package.

    In order for us to further assist you, you'll need to change your programming to one of our current packages. You can compare our new packages and change to the one that suits you best at directv.com/packages.

    Once you have one of our current packages, you may email us back or call us at 1-800-531-5000 so we can process your request."

    I have read earlier that some people are getting their Whole-Home DVR service added without having to change from their legacy package. What would be my next step in getting this done without having to change? Thanks for any help that someone can provide.
  2. May 21, 2010 #282 of 1195
    The Fuzz 53

    The Fuzz 53 AllStar

    Jun 27, 2007
    E-mail worked for me, here's the response I got:

    "Thanks for writing.

    I understand your concern towards your interest in getting the DIRECTV Whole Home DVR Service.

    We would like to inform you that we have already added the DIRECTV Whole Home DVR Service. This service is charged to you at $3.00 per month. Because DIRECTV bills you for service at the start of your billing period, any changes you make mid month, such as adding a service, will show as partial month charges from the day you made the change to the end of the 30 day billing day period. Starting your next bill cycle, you will then be charged the regular rate of $3.00 per month for the DIRECTV Whole Home DVR Service.

    For your reference, the DIRECTV Whole Home DVR Service gives you the power to share all of your recorded programs with any TV in your house. You can also:

    Record, delete, pause and rewind your favorite shows no matter where you are
    Manage your DVR playlist from any room
    Record two shows while watching two others
    Set separate parental controls for each TV
    Watch your recorded shows in HD in any room
    To start recording and watching your favorite programs in any room one of your networked TV's needs to be connected to a whole home capable HD DVR and your other TV's will need to be connected to whole home capable HD receivers. HD Access, DVR Service and Whole Home DVR Service are also required. For more information on Whole Home DVR please visit directv.com/wholehome or call us at 1-800-531-5000.

    On a different note, after reviewing your account, I see that you may be eligible for a special programming offer. This offer is available for a limited time and only by calling us at 1-800-531-5000. Please call us at your convenience between 8:00 AM and 10:00 PM to see what special offer is best for you.

    I hope you find this information helpful and thank you again for writing.


    Dan R.
    Employee # 100375179
    DIRECTV Customer Service

    P.S. Have a question? Anytime, any topic, instant answers - support.directv.com The Answer Center provides you helpful information, 24/7, all at your fingertips."
  3. May 21, 2010 #283 of 1195

    rob316 Legend

    Jun 29, 2008
    I have the Choice Xtra + HD DVR package and I had the MRV added with no change to the package.
  4. May 21, 2010 #284 of 1195

    pappy97 Icon

    Nov 14, 2009
    Can someone in the know explain this? I've gotten two e-mails from DirecTV saying that you can't add Whole Home DVR to a legacy package (Which follows what is explained here since that package doesn't show HD access as activated),

    but we are getting reports here that some people with the legacy package of Choice Xtra + HDDVR are able to add MRV without changing their package.

    Is DirecTV aware that some people are getting MRV enabled with the legacy package of Choice Xtra +HDDVR, and others are not? I'm surprised this aspect of it hasn't been worked out. For those saying "who cares? just upgrade for a cost of $1/mo extra net," I say "there are people with Choice Xtra +HDDVR who are getting MRV enabled without changing packages, so I should be able to as well."
  5. May 21, 2010 #285 of 1195

    KSbugeater Godfather

    Feb 17, 2005
    I sent my email 2 hours ago. I have an HR10-250 active. Will that prevent me from getting unsupported Whole Home turned on? I really don't want to have to wait for an installer, and I've got OTA diplexed into the SWM so I'm not in favor of switching to DECA.
  6. May 21, 2010 #286 of 1195

    rob316 Legend

    Jun 29, 2008
    Pappy I cannot explain it, I sent the email yesterday as per Doug's instruction word for word what Doug told us to put in and this morning received an email from D saying that MRV was activated. I went into my account and saw that the package was not changed, and there was no mention in the email from D stating that I needed to change packages.
  7. May 21, 2010 #287 of 1195

    rob5819 AllStar

    May 25, 2007
    I still have an HR10-250 active on my account (along with an HR20 and HR22) and was able to get MRV re-activated in unsupported mode via the e-mail method. I also have Premiere and lifetime DVR service that did not cause a problem either.
  8. May 21, 2010 #288 of 1195

    hasan Well-Known Member

    Sep 22, 2006
    Ogden, IA
    That wasn't the case yesterday morning at 9:30 a.m., when I called and got authorized. I was told I needed new equipment, deca, etc. Once we got by that and they read their own materials from DORIS, I was authorized. My programming package is TC+ and it never came up. So, they can do it, unless they stopped doing sometime after yesterday morning.
  9. May 21, 2010 #289 of 1195

    hasan Well-Known Member

    Sep 22, 2006
    Ogden, IA
    It wasn't yesterday morning at 9:30 a.m. It's exactly what I have and the authorized me, once they went to DORIS. Before that, they wanted me to go SWM/DECA, but my programming package never came into the discussion.
  10. May 21, 2010 #290 of 1195

    drew64 Legend

    Jun 12, 2004
    here was the response i had. THey want me to upgrade package and upgrade DVR.

    Thanks for taking the time to write us. I see you've been with us for many years and I would like to let you know that we appreciate your business.

    We will be happy to assist you with adding the Whole-Home DVR service to your account. I see that you currently have TOTAL CHOICE PLUS. Please know that DIRECTV no longer offers the programming package that you subscribe to and our systems do not allow customers to add or remove programming to an expired package

    In order to activate services for Whole-Home DVR, you will need to upgrade your package to a current package of CHOICE or above. You can compare our new packages and change to the one that suits you best at directv.com/packages. Once you're ready to make changes to your current programming, just sign in at directv.com/mydirectv and click on “My Programming” in the Programming section. You may call us at 1-800-531-5000 to upgrade your programming package at any time.

    Also, to enjoy the very best of our Whole-Home DVR service, we request that customer’s upgrade to our SWiM Network for optimal usage of the Whole-Home DVR service.

    While we understand that you have made a substantial investment in a non-SWiM home network, we can activate the Whole-Home DVR service at its normal price at $3.00 per residence. However, we will be unable to provide additional support (troubleshooting) specific to the Whole-Home DVR Service. In addition, adding the service without upgrading doesn't include DECAs and Band-Stop Filters nor receiver swaps.

    We believe that the upgrade is a substantial value and provides the very best, fully supported, Whole-Home DVR Service experience. We strongly encourage you to take this upgrade offer so that you can receive optimal usage of the Whole-Home DVR service.

    Also looked at other package and it does not show all the channels I get now.
  11. May 21, 2010 #291 of 1195

    hasan Well-Known Member

    Sep 22, 2006
    Ogden, IA
    We could as of yesterday morning at 9:30 a.m. Central. I have TC+ and got authorized without any discussion of programming. We just had to work through the "you need new equipment" stuff first.:)
  12. May 21, 2010 #292 of 1195

    FlyGuyTX New Member

    Jul 5, 2006
    I emailed yesterday around 4PM CDT. Still no reply. Since it's past 24 hours, I just emailed again.

    I have TC+ with HD and Lifetime DVR - so that may be the issue - kinda expecting a "reject" message, despite some reports of success from others with the same setup.
  13. May 21, 2010 #293 of 1195

    carlsbad_bolt_fan Icon

    May 18, 2004
    Carlsbad, CA
    Hmm..not sure. But from what I've been reading here, as long as you have at least 2 of the supported pieces (an HRXX DVR or an Hxx receiver), you should be OK.

    I'm fine with with the CSR ultimately set me up with. Got to replace an aging receiver and will get MRV.
  14. May 21, 2010 #294 of 1195

    racermd Legend

    Dec 17, 2006
    Indeed. I sent my email to D* last night, got a reply this morning that it was being forwarded to a 'specialist', got another reply this afternoon that it was done.

    EDIT - Forgot to mention I had the Choice Xtra + HD + DVR package, but I went a-la carte before I sent the email just to make sure I didn't have to deal with the package issue.

    Whatever hiccups D* had in this process are getting ironed out pretty quickly. Not giving them a total free pass on this or anything (they should have anticipated this and planned accordingly) but at least they recognized an issue and are working quickly to resolve it. Credit where credit is due...

    Speaking of which, thank you, Doug, for all of your hard work on helping this community get through the red tape. I'm glad you were in front of this.
  15. May 21, 2010 #295 of 1195
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    Jul 12, 2006
    Los Angeles
    Yup, from day one we've been getting reports of both things happening (1) some getting without changing, (2) some having to change before they can get.

    It doesn't make sense to me either.

    One thing to consider is that some of those who got MRV without changing the package ended up having MRV removed from there account yesterday. Was it part of turning off Beta? :shrug: It's not really clear to me if those that have Plus HD DVR will be able to keep it or not regardless of what is reported here.
  16. May 21, 2010 #296 of 1195

    rob316 Legend

    Jun 29, 2008
    Doug mine MRV did get turned off yesterday because of the expiration date, but I emailed them yesterday afternoon this morning had it back on and I have the Xtra Plus HD DVR package, so who knows.
  17. May 21, 2010 #297 of 1195

    JMII Legend

    Jan 19, 2008
    South Florida
    Yep same problems here, I got the infamous "you must upgrade from TC+ to get MRV" email finally :( Looks my best option is to upgrade to Choice Extra (+$2) add MRV (+$3) and drop the stupid "protection plan" (-$6), this way I actually SAVE a $1 each month :p

    BTW I wish DTV's site had a more straight forward channel comparison, the scrolling side by side list means YOU have to figure out which channels are different. I just want a good ole package A = these channels and package B = A + this other stuff.
  18. May 21, 2010 #298 of 1195

    dervari Icon

    Dec 1, 2005
    Great...I called them, got sent to tech support and they weren't able to add it even after upgrading my package. They had to send it "up the chain" to some other department. It may get resolved by Tuesday or Wednesday they said. UGH. This is NOT my week for CE.

    Tmo phone SIM flakes out on Monday
    Get new AT&T Blackberry 9700 on Tuesday (were porting to AT&T anyway at work)
    9700 has no text/MMS enabled
    Finally got MMS/Text enabled on Wednesday.
    MRV gets shut down on Thursday
    Can't get MRV added on Friday.

    Can I have some pepperjack cheese to go with my whine? :)
  19. May 21, 2010 #299 of 1195

    pfp Whatever

    Apr 28, 2009
    You are in luck, I just finished making one. Well channel numbers at least.
  20. May 21, 2010 #300 of 1195

    woody Cool Member

    May 15, 2008
    hey guys, quicl question: I have not read all 12 pages yet, but is there a requirement as far as speed goes, to efficiently run MRV? I am using powerline ethernet networking, but I think the speeds are maybe 1mbps tops for downstream, is that enough? thanks for the feedback in advance!
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