Enabling MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 20, 2010.

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  1. May 21, 2010 #321 of 1195

    pfp Whatever

    Apr 28, 2009

    After getting the run around for a day via email and finally being completely ignored I had no choice but to call. Told the nice CSR I was using the beta and just needed to get activated now that it's out of beta. Also told her I understood it cost $3/mo. That was it! No further discussion necessary - nothing about ordering the kit, nothing about upgrading base package. Nice.

    I've got Total Choice with lifetime DVR service and now I've got whole home DVR service.
  2. May 21, 2010 #322 of 1195

    jrmichael Legend

    Dec 14, 2006
    No luck for me after emailing. Got the dreaded expired package response:

    Thanks for writing. I can see you’ve been with us for several years and we recognize you as a valued and loyal customer. We want you to know we appreciate it.

    I completely understand your concern about adding the Whole-Home DVR Service without upgrading your equipment. First, I would like to inform you that in order to add the Whole-Home DVR Service on to your account, you must have a current programming package. However, our records show that your programming package, TOTAL CHOICE, is already expired so it would be best to call us at 1-800-531-5000 to switch to a current package and add the Whole-Home DVR Service. Please be advised that once you switch to one of our current packages, you would not be able to return to your expired base package, TOTAL CHOICE
  3. May 21, 2010 #323 of 1195

    woody Cool Member

    May 15, 2008
    Thanks again for the reply. the biggest thing that I have would be upgrading the equipment that would extend my contract. I really do not want to do that. is there a way that would get the DECA installed without extending the contract? I would think that there is.

    MRV aside, I think it's time to upgrade my network, let alone the benefit of getting throughput speed. if I get a N router, what would be the best method to get good network speed to HR21 and R22? and do you know whether or not I really would need a DECA in order to have MRV work with R22? thanks.
  4. May 21, 2010 #324 of 1195

    jdspencer Hall Of Fame

    Nov 7, 2003
    So, I get a confirmation email from DirecTV concerning my change in service. The subject line is "DIRECTV Programming & Service Update (Confirmation of Phone Transaction)". The problem is I didn't do it by phone. Hopefully, I won't see a phone charge on my account.
  5. May 21, 2010 #325 of 1195
    Matt L

    Matt L Godfather

    Nov 10, 2007
    Only having read the last page or two of this massive thread, let me tell you my experience.

    I too missed my MRV, had it for about a year and got very used to it. I called and was told it would be $99 to upgrade. I asked why, in a pretty upset tone, indicating I'd been using it for a year and it worked fine, why would I need an upgrade? The CSR said "Oh, you must have been on the beta program, we can set you up." He then went on to say it was not compatible with my package, I had the $79 HD/DVR package. He said I'd have to change. It was a dollar more, plus the $3.00 fee. I was a little ticked at this point and asked if it would involve any commitment, He told me I had one, and I said I didn't. Took about a half hour to resolve, had to transfer me to retention.

    Turns out my account was mislabeled after I got the TiVo swap last year and retention cleared it up. I have no commitment, and I now have MRV for $4.00 more and they tossed in a 6 month waiver on the HD fee. If I pressed I might have gotten more, but I'll save that for a future date...
  6. May 21, 2010 #326 of 1195

    y2khardtop Mentor

    Oct 5, 2006
    email said I have an old package.......

    I really don't understand why I have to upgrade from "Choice Extra" to "Choice Extra"???? The CSR said it was the same, but I had him change it anyway. After 25 minutes I told him to never mind. Hopefully my 2nd attempt at email will work now that I have a current package
  7. May 21, 2010 #327 of 1195

    ColonelJulius Legend

    Sep 13, 2007
    Emailing worked like a charm. Total turnaround time was about 5 hrs. I have the old premier package.
  8. May 21, 2010 #328 of 1195

    SParker Active Member

    Apr 27, 2002
    I'm gonna wait till they get the old packages worked out. There is no reason I should have to change my grandfathered package!
  9. May 21, 2010 #329 of 1195

    pappascw Cool Member

    Jun 13, 2005
    I didnt have any luck with email... Called tonite while I was out picking up kids.. Explained I've been using it.. Just want to turn it back on... She said it was done.. 5 min.. Got home working like a charm.. Sweet..
  10. May 21, 2010 #330 of 1195

    bgottschalk Icon

    Aug 30, 2007
    Just got off the phone with a great CSR...

    He knew exactly what I needed, was curteous and very helpful. It took a bit because he finally had to change my Extra HD + DVR package to the separate one for $1 more. But once he did that it is was up and running not problem.

    He even gave me $20 a month off for a year and Showtime and Starz free for 3 months without me even asking. I guess I can pay $1 more a month for a $240 savings (not including the premiums... :)

    Overall - a very good experience. I'm impressed.
  11. May 21, 2010 #331 of 1195
    Go Beavs

    Go Beavs Hall Of Fame

    Nov 18, 2008
    So after almost 24 hours of waiting for a return email I couldn't wait any longer and called.

    I told the CSR that I already had a SWiM system and DECA and just needed MRV turned on. She asked me where I got the adapters from and I told her from a retailer (Solid Signal). She told me that some people were getting adapters that weren't compatible (I'm assuming MOCO). I assured her they had the D* logo on them.

    She then said she could try and turn it on for me. As we were waiting for the receivers to become authorized, she said she noticed I had an old TiVo unit on my account and that I should really have a professional install. Why, I asked? Because I needed a filter on them. I told her that I had a filter on my SWiM and the TiVo was isolated from that portion of the system. "Nope" she said, "you'll have problems". I just said "OK I'll take my chances". :)

    A couple minutes later, she had me check the authorization in the MRV setup screen. There it was... "Authorized"

    Now... time for a beer. :D

    BTW, I have the premier package with grandfathered DVR and my package was never a topic of discussion.
  12. May 22, 2010 #332 of 1195

    hadji Legend

    Sep 30, 2006
    Via email, took only 8 hours for response, I have grandfathered Total Choice with separate HD...

    Thank you for writing. We will be happy to assist you with adding the Whole-Home
    DVR service. To clarify your statement about DIRECTV supporting network based
    Whole-Home DVR, DIRECTV has not supported and does not have plans to support
    network based Whole-Home DVR. As such, we will be unable to provide additional
    support (troubleshooting) specific to the network based Whole-Home DVR Service.
    For questions about this set up, please seek assistance in our technical forum
    at http://forums.directv.com/pe/index.jsp.

    I have added the Whole-Home DVR service to your account. The service changes to
    your account will be reflected on your next DIRECTV bill, or you can see them
    immediately by signing into your DIRECTV account online at directv.com/mydirectv
    and clicking on "Activity Since Last Bill" in the My Account column.

    Because DIRECTV bills you for service at the start of your billing period, any
    changes that are made mid month, such as adding or removing a service, will show
    as charges or credits from the day the change occurred to the end of that 30 day
    period. Your next bill will reflect a partial charge of $2.90 and a full 30 day
    charge of $3.00 for the Whole-Home DVR service.

    Thank you again for writing and participating in the Cutting Edge user group.


    Megan G.
    DIRECTV Resolution Specialist

    Thanks OP.
  13. May 22, 2010 #333 of 1195

    MrLatte Legend

    Aug 18, 2007
    Success at last!!!

    I have Total Choice Plus and tried the email route. That didn't work because they said I had an old package.

    So I called with the script in hand and first they gave me the hard sell on upgrading equipment and once I mentioned "unsupported" they went on to say I needed to upgrade my package. I told them I'd have to "review the packages" and call back.

    I called back a couple minutes later and tried to get transferred to the Network Group but was told they'd be doing the upgrading. Once again I was told I needed to upgrade to DECA and "band stoppers" but once I accepted the unsupported option I was put right through with NO mention of my package so I was able to get MRV activated and I kept my legacy TC+ package.
  14. May 22, 2010 #334 of 1195

    VandyCWG Godfather

    Dec 18, 2006
    I emailed yesterday and still have not heard back.

    This is getting frustrating....
  15. May 22, 2010 #335 of 1195

    Lucid504 Legend

    Mar 26, 2008
    After 5 Trys i finally got someone to add it to my Choice Xtra Package :) Did this by email.
  16. May 22, 2010 #336 of 1195

    DWACEK New Member

    Oct 15, 2006
    It took a while but was finally able to get this done over the phone with TC+... Thanks a bunch. I almost called and ordered the full installation but decided to check this forum first, you guys always have the straight poop.

    I wonder if the first CSR I talked to yesterday when the beta was first shut off has recovered from the verbal abuse I subjected him to... oh well, they should have been ready for this happening in the first place... It definitely is NOT better to have MRVed and lost than to never have MRVed before.

  17. May 22, 2010 #337 of 1195

    gphvid Godfather

    Jun 19, 2007
    My MRV came back on after about 9 hours after I sent the email last night. Things work as they did and wife and daughter are happy again.

    Now, out of curiosity (and maybe it was already posted), what does DirecTV provide for equipment for their "covered" MRV setup? I assume wired/wireless router and a bridge or adapter for each receiver, but what stuff exactly? And if you have a setup with the older DVRs with the dual line feeds, do they reset to something else? My system has been working just fine and I haven't had the need to pursue anything different. But now that MRV involves a setup for those not networked, I'm now curious what they do for their install fee.

  18. May 22, 2010 #338 of 1195

    satjoe AllStar

    Oct 28, 2008
    Used email method and 12 hours later my MRV is back up and running! There was no way I was paying 99 bucks for DECA knowing the box will work with my network.

    Thanks Doug
  19. May 22, 2010 #339 of 1195

    ticmxman Legend

    Aug 27, 2007
    Total choice package. E-mail route reply said I had to change package. Called and a csr had me set up in less than 5 minutes.
  20. May 22, 2010 #340 of 1195

    njblackberry Icon

    Dec 29, 2007
    Check out this "First Look" at the DECA system - http://www.dbstalk.com/showthread.php?t=170910

    Lots and lots of new hardware.
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