Enabling MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 20, 2010.

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  1. May 22, 2010 #341 of 1195
    SteveHas

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    just called and got a CSR that knew nothing about any of this
    Doris dbase
    the procedure from post 1
    beta MRV users,
    so...
    I politely said I would call back later, and sent an e-mail like Doug requested.
    I'm a little bummed about my R22 though.
    Think I can get it swapped out for free?
     
  2. May 22, 2010 #342 of 1195
    joed32

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    I've called them at least a dozen times in the past week trying to get DECA installed and failing that trying to get MRV turned on. Never heard of a phone charge.
     
  3. May 22, 2010 #343 of 1195
    HerntDawg

    HerntDawg Legend

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    I think i will wait another couple weeks and let all you guy's work out the bugs.
     
  4. May 22, 2010 #344 of 1195
    dwcolvin

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    You must not have a significant other who will have a fit if she/he loses her/his MRV :lol:
     
  5. May 22, 2010 #345 of 1195
    hasan

    hasan Well-Known Member

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    My only fear with that is D* makes a decision that all this unsupported stuff is causing them too much trouble, and they discontinue allowing any "new" home network authorizations, while allowing those already enabled to keep it.

    I have heard nothing that indicates this may happen, but ....
     
  6. May 22, 2010 #346 of 1195
    davemayo

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    I did the email method. Had to go online and change my package. Emailed back that I had done that and 60 minutes later it was activated. Easy.
     
  7. May 22, 2010 #347 of 1195
    dwcolvin

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    That could significantly PO DIYers who buy DECAs to self-install, just because they believe they can do a better job than a truck roll (even if it costs more).

    It is a little frustrating to have to educate the installers, and pay for the privilege... ;)
     
  8. May 22, 2010 #348 of 1195
    FmrFrtDog

    FmrFrtDog Mentor

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    I wound up sending two e-mails, about 15 hours apart. The second one worked and MRV was activated on all my receivers withing a few hours. I got an e-mail reply to the second request and another e-mail noting the change to my account adding the MRV charge.
     
  9. May 22, 2010 #349 of 1195
    hasan

    hasan Well-Known Member

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    I was referring only to home ethernet based systems, nothing to do with DECA, when I used the word "unsupported". Again, I only replied because the OP said he was going to wait "a couple of months", which to me, has some risk to it. Corporations can be quite arbitrary when they feel like it.:)
     
  10. May 22, 2010 #350 of 1195
    Mike728

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    I rarely visit this site, since my DirecTV has been exceeding my expectations lately. Speaking to a CSR after losing my (beta) networked MRV changed that, though. :mad: I remembered how this forum helped me in the past and decided to see how others were handling this issue. I found the answer here in minutes. Emailed them last night and this morning all is well. :)
    Thanks for maintaining this awesome resource!
     
  11. May 22, 2010 #351 of 1195
    dparisoe

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    I was told via email that I could not add the option because I did not have 2 HD receivers. I have 1 HR21 and 1 R22. I have been using the beta for almost a year.

    Has anyone tried to active a setup like this?
     
  12. May 22, 2010 #352 of 1195
    TDockUSC

    TDockUSC Cool Member

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    Myrtle...
    Just my experience...

    Emailed on Thursday evening and heard nothing.

    Called this morning and followed Doug's instructions and it took less than 5 mins. Would encourage anyone still waiting on email response to just call.
     
  13. May 22, 2010 #353 of 1195
    joed32

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    I tried to get DECA installed and they're having even more trouble doing it that way. Two installs set up and SIX hours on the phone and they never got it right. Calling to get MRV turned on for the Ethernet set up was just one call. A nasty argumentative call but just one.
     
  14. May 22, 2010 #354 of 1195
    favila

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    I also participated in the MRV beta and do want to continue this service using my home network. I called twice and was told on one occasion that nothing was required, I would just be rolled over to new service once beta ended (yea nice try), then I call after beta ended and they told me that I needed to upgrade one of my HRs to a HR24? I did not want to do that, and have seen that this is really not needed. They never mentioned the requirement to upgrade my old package, which would really concern me, due to that I have the following package:

    Select Choice
    Local Channels
    HD Access
    HD Extra Package
    DNS Networks from both LA/NY in SD only
    DVR Service

    I would hate to lose my DNS network feeds in the process of getting MRV turned on. I have been told that I should not have DNS anymore since I have locals in HD?

    Any feedback on this and does anyone else have this type of configuration and been succesful on activating MRV.

    Thanks
     
  15. May 22, 2010 #355 of 1195
    Rockermann

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    Thanks for the great instructions, Doug. I emailed last night after viewing this thread (about 6 PM) and by 7 am this morning, I got an email confirming they'd reactivated the MRV feature. Couldn't have been easier.
     
  16. May 22, 2010 #356 of 1195
    TDDV

    TDDV New Member

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    Success!!!

    Sent the email like Doug posted. Got a reply the next morning to call D. Told them what I wanted, and after a few minutes the person on the phone told me I needed to pay $98 for a professional installation. I told them that I was not going to pay and wanted to talk to the supervisor. Well, that took care of it. They activated MRV, and I rebooted both receivers. I'm now operational. Like most of you, I'm considered a value customer (member since 98) so I think it gave me some leverage. I hope you guys have the same luck.
     
  17. May 22, 2010 #357 of 1195
    waltb

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    Doug, many thanks! Sent the email, then called a CSR, who authorized the service. Did not have to change packages, still using TC+. Interestingly, CSR asked me right up front if I was part of the beta (I was), which seemed to speed things along. Appeared to take less than five minutes to authorize once the CSR completed the steps. Great job Doug!
     
  18. May 22, 2010 #358 of 1195
    drew64

    drew64 Legend

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    The first e mail I sent I was told that I needed to upgrade my package. I replied to that e mail stating I was told that this was not the case and also sent another e mail to direct tv. Got a response that MRV was activated but would not be supported. So try sending a second e mail. It appears I got a different rep responding.
     
  19. May 22, 2010 #359 of 1195
    mjbvideo

    mjbvideo AllStar

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    Question about the DirecTV CSR 'system'. Is their script on paper or an on-screen database. If it's an on-screen database then I don't understand whay a simple update to the database would give all the CSR's the exact same info regard MRV (ditto for every other aspect of their service). I just don't get it.
     
  20. May 22, 2010 #360 of 1195
    cekowalski

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    Ok, I am really ticked off now. This might be the end of my relationship with D*. Nickel and dime me, for another $3, and now this...

    First agent I spoke with said no problem, but wouldn't follow the instructions I read off. He said "I've done this before." Said it was all set... and then transferred me to another department (so I could drop my premiums, as I promised I would do). He said it should be active by the end of that call. Nope.

    I called back. Second agent would not listen, wouldn't even read the DORIS article. He went to a supervisor, who said nope, the only way you get it is if you pay $99 to install DECA. Period. I pushed back, said why can't you follow the instructions given to me by D*, I'm a beta tester, and he said he doesn't "take instructions from customers."

    I'm going to try the email option, and if that doesn't work, I'm giving up and going to Comcast, after 14 years. Them stopping the beta without getting the CSR process set up was a clear sign they don't have any respect for those of us who test D* software. It's the most "one way" kind of relationship I've ever been in. I feel like I'm getting gouged, and treated like nothing, on top of that.
     
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