Enabling MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 20, 2010.

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  1. May 22, 2010 #361 of 1195
    joed32

    joed32 Hall Of Fame

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    Seems like they don't have a script and they're just ad-libbing . If they had a script there wouldn't be so many different kinds of misinformation, it would all be the same.
     
  2. May 22, 2010 #362 of 1195
    cekowalski

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    I decided to give it one more shot. Had to turn on the charm/psychology/Jedi mind tricks this time, by saying "ok, I'm playing CSR roulette, but I know that some of you know about this." She started out saying I needed DECA too, but then decided to just give it a try. It worked. Both of us were happy.

    I got a loyalty discount afterwards, too, ironically... which offset the $3 by quite a bit! Still kinda can't believe it. I guess they must've sensed they were losing some loyalty, after my canceling HBO/SHO and having to make 3 calls.
     
  3. May 22, 2010 #363 of 1195
    gteach26

    gteach26 Mentor

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    Just adding my email experience to the mix... I sent in the email according to Doug's instructions. 24 hours later I get an email that MRV has been activated. I didn't have to do anything except the email and MRV is working fine again. Although not recommended, I am using a wireless network and MRV has been working flawlessly.

    In a few months I will probrabaly call in for the DECA upgrade but I'll let others be the guinea pigs on this one. My system is "just perfect" right now and I'm reluctant to mess with it - -especially with installers inexperienced with the whole DECA thing.

    QUICK QUESTION -- I have 2 HR20-700 DVR's networked. I believe there was a possibility that they would enable a feature to initiate a recording on the other DVR from the one I'm at now (usefull if I hit the two tuner limit on my machine on busy TV nights). Has this feature become available? I know this is currently possible from a receiver to networked DVR but not between two networked DVRS.... what do you think?
     
  4. May 22, 2010 #364 of 1195
    SParker

    SParker Active Member

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    I just sent an email per Doug's instructions but added "My grandfathered package IS compatible and worked fine before."
     
  5. May 22, 2010 #365 of 1195
    twistedT

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    I sent the email last night around 9 O'clock p.m., and I recieved the confirmation emial at 9 O'clock a.m.. Just double checked and I'm good to go!! :biggrin:

    Thanx Doug and M.P.

    P.S. Total Choice Plus with locals
     
  6. May 22, 2010 #366 of 1195
    Hotscot

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    "The 'Choice Xtra plus HDDVR' legacy package will show 'HD Service' as not active. CSRs will be locked out of adding MRV."
    FWIW. I concur. Same issue here. They wanted me to split the billing out for these services. It would put the total price up by $1.00 but I said no, I'll contact them again when they're sorted the problem with their internal systems.

    Great way to screw things up...
     
  7. May 22, 2010 #367 of 1195
    johnnytaco

    johnnytaco New Member

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    I've been using MRV beta and it stopped a few days ago. Since I don't use it every day, I decided it wasn't worth CSR roulette or staying on the phone for up to an hour to get it back. I emailed using the instructions at the top of this thread, and within 4 hours got the email saying no dice, I have to upgrade my legacy Total Choice Plus account before they can add MRV. I don't want to pay even one cent more if I don't have to, so I simply replied back saying that many people in the forums with the same package have been getting Whole-Home DVR Service setup without any package change and that I won't pay more to change my package to something current (other than the add'l $3 for MRV). I just got the confirmation email an hour ago saying I'm all set but not supported.

    So if you're not in a major hurry, just go the email route. Easier than talking to a human. ;)

    jt
     
  8. May 22, 2010 #368 of 1195
    norneslo

    norneslo Cool Member

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    Just to add to the mix, I emailed last night, got a reply this morning and they did activate the whole home feature. In my email reply:

    "Furthermore, upon checking your account, I found out that you currently have TOTAL CHOICE base package. I just want to let you know that DIRECTV no longer offers the programming package that you subscribe to and our systems do not allow customers to add or remove programming to an expired package. In order to manage your programming online, we strongly recommend that you change your programming to one of our current packages."

    Apparently my package was changed for me, I no longer can receive HDnet Movies or UHD which were in my old package. I'm not sure if there are other channels missing, I have guide filtered down to about 35 channels that I actually watch.

    Ron
     
  9. May 22, 2010 #369 of 1195
    msilva0

    msilva0 New Member

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    Just upgraded mine by email and didn't lose my grandfathered package
     
  10. May 22, 2010 #370 of 1195
    ddebrunner

    ddebrunner AllStar

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    E-mailed Friday 3:15pm pacific, authorized sometime Sat morning before 10am pacific. No confirmation e-mails from Directv.
     
  11. May 22, 2010 #371 of 1195
    SteveHas

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    e-mailed this morning at 8:22AM (see below)
    MRV on by 1PM same day.
    Not bad, not bad at all!
    Nice job D*
    And thanks Doug.
    Oh, and my R22 is on my MRV network!
    Have I said lately how much I freggin love D*!
     
  12. May 22, 2010 #372 of 1195
    gphvid

    gphvid Godfather

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    Thousand...
  13. May 22, 2010 #373 of 1195
    opies

    opies New Member

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    Just my experience. Followed Doug's 1 post of how to do via the email/web.

    I had and still have the legacy Choice Xtra + HDDVR
    logged into my account and got to hd tab - stills shows to activate which is been a problem for the package and mrv.
    So I decided to mention that it may be able to be done by changing my account to the newer package, add the mrv then revert my account.
    Apparently the person taking care of my email was able to do the necessary changes and keep my legacy programming


    Copy of my send


     
  14. May 22, 2010 #374 of 1195
    leesweet

    leesweet Godfather

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    I know it's a mess for those with the legacy packages. I also gave up on the grandfathered 'free' DVR service when it 'fell' off a few months ago. Not worth the hassle, especially when new complications like MRV come along.

    I expired on 5/20 (hadn't been paying attention, my bad, other distractions), and sent in Doug's email, it was handled by two people (!) in 18 hours. Not bad.

    Recommend the email route for those on the 'non-legacy' packages! :)
     
  15. May 22, 2010 #375 of 1195
    Hotscot

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    How incompetent are these people.

    I have Choice Extra + HD DVR with locals.

    However they sent this message when I asked them to add MRV.

    "Upon review, I see that you currently have the PLUS HD DVR package. Please be informed that DIRECTV no longer offers the programming package that you subscribe to and our systems do not allow customers to add or remove programming to an expired package. In order to manage your programming online you'll need to change your programming to one of our current packages."
     
  16. May 22, 2010 #376 of 1195
    BigCat

    BigCat Mentor

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    Apr 10, 2007
    folks, I am new to this. Does the SWIM/DECA setup have any advantage over the unsupported MRV wired home network? I am asking because I tried the beta using my home network and the receivers were really slow, playlist really slow when MRV was enabled, I had to disable it because I couldn't handle that. Is SWIM/DECA better in this regard?
     
  17. May 22, 2010 #377 of 1195
    Davenlr

    Davenlr Geek til I die

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    DECA uses the same ethernet port as your home network did, so I would say the results would be the same as before for local functions. MRV functions may be improved.
     
  18. May 22, 2010 #378 of 1195
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    DECA helps.
    While I may wait slightly longer for my playlist it's a sec or so.
    Start up of a recording does still have a lag, but once started I can't really tell if I'm watching locally or remotely. I use 30sec skip and barely can tell the difference.
     
  19. May 22, 2010 #379 of 1195
    SParker

    SParker Active Member

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    Just got this response and I didn't have to change my package.

    Thank you for writing. We will be happy to assist you with adding the Whole-Home DVR service to your account.

    While we understand that you have made a substantial investment in a non-SWiM home network, we can activate the Whole-Home DVR service at its normal price at $3.00 per residence. However, we will be unable to provide additional support (troubleshooting) specific to the Whole-Home DVR Service. In addition, by adding the service without upgrading doesn't include DECAs and Band-Stop Filters nor receiver swaps.

    We believe that the upgrade is a substantial value and provides the very best, fully supported, Whole-Home DVR Service experience. We strongly encourage you to take this upgrade offer so that you can receive optimal usage of the Whole-Home DVR service.

    However, please know that I have added the Whole-Home DVR service to your account.

    Because DIRECTV bills you for service at the start of your billing period, any changes that are made mid month, such as adding or removing a service, will show as charges or credits from the day the change occurred to the end of that 30 day period. Your next bill will reflect the partial charge of $2.80 and a full 30 day charge of $3.00 for the Whole-Home DVR service.

    Thank you again for writing.

    Sincerely,

    David *omitted by me*
    DIRECTV Resolution Specialist
     
  20. May 22, 2010 #380 of 1195
    Thaedron

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    Well, I sent my email in early this morning. I was hoping to have MRV re-enabled by now, but perhaps the request volume is high, or the quantity of the right CSRs is low on Saturday...

    Hopefully all will be back in operation sometime tomorrow...
     
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