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Enabling MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 20, 2010.

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  1. May 23, 2010 #401 of 1195

    dparisoe Mentor

    Nov 14, 2007
    It's still not working for me, they will not activate with an HDDVR and and R22 as the second receiver, they say the R22 is not listed as compatible. So I guess they just get to miss out on my $3 a month because I'm not added a new receiver to my setup.
  2. May 23, 2010 #402 of 1195

    commish New Member

    Aug 15, 2009
    I have 3 R22's and one H23 all hooked up to regular tv's, no HDTV's. I used the MRV during the beta period. I sent the email as outlined and got

    "Since you currently don't have HD DVR receiver, we're unable to add the
    Whole Home DVR Service yet."

    So then I called and tried. The CSR was great but she said it wouldn't let her add the service without a HD-DVR. She said I could add a HR24, hooked to a regular tv, to the system in place of one of the R22's and it would work. I could not put HR24 in place of the H23 because I needed to have one HD-DVR and one regular HD Reciever.

    So my question is this, If it worked during the beta period, why won't it work now? Why do I have to upgrade to something else that I can't even take advantage of? No HDTV's. I want my MRV back.
  3. May 23, 2010 #403 of 1195

    norneslo Cool Member

    Jul 19, 2008
    This was resolved when I emailed DirecTV. No problems now, MRV working fine:

  4. May 23, 2010 #404 of 1195

    cdharris Mentor

    Jan 21, 2004
    I sent an email on Friday as per the original post in this thread but have yet to receive any reply and MRV is still not activated. How long should I expect to have to wait? I would rather take a beating than have to call and talk with DirecTV CSRs.
  5. May 23, 2010 #405 of 1195

    HDTVsportsfan Active Member

    Nov 29, 2005
    Being the weekend it very well could take longer. I don't know if sending a 2nd email would do you any better. It may just confuse the issue w/ possibly having 2 differnt CSR's working on it. If you have the patience you may want to wait until mid day Monday. Good luck.
  6. May 23, 2010 #406 of 1195

    V'ger Icon

    Oct 3, 2007
    I deleted HD Extra to make it a $ less. Any of course, it instantly gave me the opportunity to resign up for a three month free trial of HD Extra. That bug/feature has been around for a long time. I am surprised it hasn't been squashed.

    My email was just sent in. I added two lines that I understand my configuration was unsupported by DirecTV and accept any issues that arise, but it worked flawlessly during the public beta. And just for good measure, I didn't need hardware or setup assistance since my configuration was working fine, I just need the WHDVR actived in unsupported mode.

  7. May 23, 2010 #407 of 1195

    novasbc Cool Member

    Jun 6, 2007
    My CSR apparently did it earlier in the day. Before I called up, I switched my plan (I didn't realize before this post, I was on a grandfathered plan, and they were breaking all that out now).

    She sent a signal down for both of my HR21's and they were up and going. She thought it was going to require that I add deca, but it didn't. I told her nothing about wanting anything unsupported, just didn't bring it up. I have ethernet run to every room in the house, sometimes two jacks, so I really have no need to spend money for someone to come out and install deca.

    Turns out I could do a free receiver upgrade from one of my R16's (the CSR informed me of this at the end of the call) and went ahead and agreed to the contract renewal. Hopefully I'll get an HR24, but even if not, I was planning on keeping DirecTV for another 2 years anyhow. If I really want an HR24 badly enough, I'll buy one directly and replace a receiver.
  8. May 23, 2010 #408 of 1195

    68rustang New Member

    Nov 29, 2009
    The method outlined in the very first post worked great for me. I sent the email this evening (Sunday even) and less than an hour later I received a reponse and it now works!
  9. May 23, 2010 #409 of 1195

    drded Godfather

    Aug 22, 2006
    Tucson, AZ
    I followed the procedure outlined in post #1 and got an email back saying I needed to call the 1-800 number. I called the number and talked the lady through the steps outlined and was assured the feature was active.

    It is not. I've sent another email. This procedure sure seems to be a lot more convoluted than it needs to be. Many people seem to be having issues.

    I've seen several references to refreshing my services but I see nowhere on the website or the receiver to do that. Can someone please post how that is done?

  10. May 23, 2010 #410 of 1195

    hasan Well-Known Member

    Sep 22, 2006
    Ogden, IA
  11. May 23, 2010 #411 of 1195

    brockley AllStar

    Apr 7, 2008
    I signed up for the PLUS HD DVR (per my bill, Choice XTRA+HDDVR on the website) service in December 09 at 79.99 a month but with a $21 a month credit to make it $59 a month as well as a $5 a month credit for the second receiver on my account, a $5 online registration credit and a $4 price guarantee credit. If I have to change to a current plan at $80.99 a month, will my $35 in credits follow through? I dont want to pay an extra $39 a month for MRV. $4 is fine, but not $30 if they cancel my current rebates.

  12. May 23, 2010 #412 of 1195

    tnflyboy Mentor

    Dec 9, 2007
    Here is my experience with Whole Home DVR Upgrade so far. It is long, but maybe someone can gleen some information that may help with moving to supported Whole Home from MRV Beta.

    I was on the Beta MRV since its inception. Loved it, no problems. I ran ethernet to every receiver to have a hardwired network.
    Last week, MRV Beta ended. I called Directv and spoke with a nice lady.
    I told her I was on MRV Beta, that just ended and that I needed to be authorized and agreed to the $3 fee. She started looking at my account and said she could not turn it on. It would not allow her.
    At that point she asked if I had DECA which i SAID "no". So she said I must get that before it would allow her to turn it on. We negotiated to I only had to pay $49 not the original $150.
    She set up the tech to come out Sunday(today).
    I pleaded my case again that it worked perfectly on my network and i was ok with it being unsupported. She said it didnt matter, she could not even click the "authorize button" until I had DECA. I relented and said OK. I thought being supported would mitigate any issues I may have in the future. ha

    Tech came out today. Moved my dish, put on new LNB for SWM. Removed my splitter and put on the SWM splitter. Traced my cables, got all three recievers recieving programming.
    Now the fun part. I asked, "where do you need to connect into my home network?" He looked puzzled at me for a minute and ask why.
    I said, I have been using On Demand, authorized purchases thought internet(no phone lines to receivers), multi media streaming, etc.
    He finally said I would need a 'DECA Broadband'. I said great, lets install it.
    He didnt have one and said his warehouse didnt have any.
    He said I would need to call customer service and request one. He said they would ship to me and I could install myself.
    Great I thought.
    On with the install....
    We then went to get the receivers to see each other....they had errors saying they were not 'authorized'. He tried all kinds of stuff, even said my network needed to be configured for the Powerline Network option.
    He wiped all my nework settings and tried several other things. I told him to call Directv and have them authorize it. Even told him when I made the first call, they said my account was locked and would not allow the authorize.
    He finally called, got transferred three times, dropped his call, he called back and finally talked with someone that authorized it.
    Finally after a few mintues, one DVR saw another one. But one took almost 10 minutes before it saw the others.
    He said it is all working and left.

    So I came back in and tried to watch a show on another DVR. It tried to start and locked up. Finally got message that Audio/Video stream corupt. then that received disappeared. Arrrgggggg!!!!
    This happened while I was dialing in to get my DECA broadband.
    The CSR answered and I told him I needed the DECA Broadband.....tech had just left, just got upgraded to DECA. It worked before, problem now, etc.
    He thanked me for being a customer since 96, etc.
    He said the tech should of had the broadband DECA. I said no, not even in warehouse.
    So he started checking, said the previous order was not correct, he could order the Broadband DECA and have it installed. I said I would do it myself, and that his tech said it could be shipped directly to me. The CSR said he could not do that and it had to be installed by a tech so I could be fully supported. He also went on to say he would waive the $49 install fee and only charge me $26 for the equipment.
    I said "fine"
    He then went into the "Do you understand the 24 month commitment, etc."
    I said I didnt receive any recievers, so I didnt need to commit. He then said I needed to agree to 12 months for the upgrade. I asked for what? the DECA broadband?
    He said no, for the DECA upgrade.
    I had to confirm, "Do you mean what I just got installed? I wasnt told about any commitments before?"
    He said I would need to comit to 12 months. So I went into my 'I dont need to comit to anything as long as your satelites stay in the sky and you provide the service you have been. And that I have never had to make any comitments to you before for anything.' speach.
    He finally went and asked someone and came back to say, "I was just told there is a new poilcy. You do NOT need to make a comitment for the DECA upgrade" ARGGGGGGGGGGGGGGGGGGGGGGGGGGGGG
    So he got the order placed and scheduled.
    In two days, I may add more to the story after the tech tries to install his equipment.

    So here I am, went from a system of receivers, all networked and working great with the internet to being cut off and Whole Home barely working.
    One receiver keeps losing its ability to see the other two.

    I wish I had read the hints here to handle the upgrade process before.
  13. May 23, 2010 #413 of 1195

    brockley AllStar

    Apr 7, 2008
    Well, the short answer is, it works just fine without changing anything. And in less than two hours. Here is the list of recent activity (sorry about the formatting). It appears they disable your legacy service, add a current service, enable the WHDVR, then disconnect the new service and re-enable the legacy one.

    05/23/2010 XXXXXXXX3474 CHOICE - Disconnect Adj ($25.56) $0.00
    05/23/2010 XXXXXXXX3474 DIRECTV DVR Service - Charge $0.00 $0.00
    05/23/2010 XXXXXXXX3474 DIRECTV DVR Service - Disconnect Adj ($3.03) $0.00
    05/23/2010 XXXXXXXX3474 HD Access - Disconnect Adj ($4.33) $0.00
    05/23/2010 XXXXXXXX3474 PLUS HD DVR - Charge $34.66 $0.00
    05/23/2010 XXXXXXXX3474 DIRECTV Whole-Home DVR Service - Charge $1.30 $0.00
    05/23/2010 XXXXXXXX3474 DIRECTV DVR Service - Charge $3.03 $0.00
    05/23/2010 XXXXXXXX3474 HD Access - Disconnect Adj ($4.33) $0.00
    05/23/2010 XXXXXXXX3474 HD Access - Charge $4.33 $0.00
    05/23/2010 XXXXXXXX3474 PLUS HD DVR - Disconnect Adj ($34.66) $0.00
    05/23/2010 XXXXXXXX3474 CHOICE - Charge $25.56 $0.00
    05/23/2010 XXXXXXXX3474 HD Access - Charge $4.33 $0.00
  14. May 23, 2010 #414 of 1195

    imposterxyz Cool Member

    Oct 3, 2007
    Good news and bad. Sent the e-mail as suggested on Saturday night. They got me set up today. That's the really good news. Unfortunately, they did it @ approximately 8:40 Central time, i.e., during the Lost series finale. The process apparently required taking all my services offline and it took a total of 17 minutes, so I have a 17 minute gap in the DVR stream. Brutal.
  15. May 23, 2010 #415 of 1195

    MISpat Legend

    Apr 21, 2009
    I called to activate MRV via my home network and at first was told he couldn't do it. I asked if we could walk through the instructions I had and he was able to enable it. The only thing is that my H23 doesn't say that it's activated yet (My HR22 is currently uindergoing a hard drive reformat, so I haven't been able to check that yet)

    So do I have to go to the directv website and click 'Activate Now' for it to take effect? I previously only saw that I was "not eligible" but now I have the option to activate.
  16. May 23, 2010 #416 of 1195

    jfulcher Mentor

    Jun 5, 2007
    For me it's $84/year as I have Premier w/DVR included. They want me to change out of that to Premier and start adding DVR at $7/mo. not happening just out of prinicple.
  17. May 24, 2010 #417 of 1195

    brockley AllStar

    Apr 7, 2008

    I had the Plus HD DVR which as many have said will not work. I just sent the email anyway expecting a reply that they couldnt add MRV due to my package but low and behold it works just fine. I also have experience with a friend who has had Premier w/ DVR for 6 years years and also had MRV added without any changes to the billing. I am not sure if yours is a little different being lifetime DVR for free but it seems like they should just be able to pause your current plan, add a new one to activate the WHDVR then delete the new plan and reactivate the old one.
  18. May 24, 2010 #418 of 1195

    matt New Member

    Jan 11, 2010
    So you lost part of a recording? :lol:
  19. May 24, 2010 #419 of 1195

    davahad Legend

    Jun 2, 2007
    Anytime you add or change anything on your account DTV will always tell you that the grandfathered Charge will no longer be included. In your case the $7 DVR Service Charge. If you disagree retention will normally tell you that they'll give you 1 year DVR Service for free which is garbage when you already get it for free with no limitations.
  20. May 24, 2010 #420 of 1195

    BruceS Icon

    Sep 23, 2006
    Albany, NY
    Tell me about it.

    I haven't had problems with DirecTV installers, but I also have Time Warner cable service.

    Soon after they were released, I got a Tivo S3.

    When Time Warner arrived to install the cable cards, I was one of the first people in my area to get cable cards installed.

    When the installers arrived, they insisted on doing it according to Time Warner's instructions.

    After messing around for about 2 1/2 hours, they finally agreed to follow the instructions in the Tivo manual. That way everything was working in about 15 minutes.

    They must have decided I knew what I was talking about. When I upgraded to a Tivo Premier HD, they sent both a supervisor and a rookie installer so they could both learn how to do it correctly.

    Thank goodness TW in my area doesn't charge for a truck roll.
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