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Enabling MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 20, 2010.

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  1. May 24, 2010 #421 of 1195
    jfulcher

    jfulcher Mentor

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    I emailed a 2nd time and even with my grandfathered Premier package it was activated within 5 minutes of when I emailed. They must have fixed something in the process.
     
  2. May 24, 2010 #422 of 1195
    dparisoe

    dparisoe Mentor

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    I have a similar issue and they are telling me the same thing. I only have one HDDVR receiver and 1 R22 and the R22 is not an HD receiver so they cannot add the whole home dvr. Come on DTV get off your a$$ and change the system to see the R22 as a qualifying HDDVR as we all know that it is. Currently all they are doing is pissing off my wife, and losing $36 dollars a year from me. Maybe more if I find another alternative.

    I'm not about to pay them for an upgrade or an additional receiver, just so I can pay them $3 more each month.

    I will say the the CSR's have all been very nice and I can see on my recent activity that everyone I spoke to tried to add but had it kicked back out.
     
  3. May 24, 2010 #423 of 1195
    chrisexv6

    chrisexv6 Godfather

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    Same here, I got the email reply within a few minutes saying its activated (but I cant check until I get home) and reminding me I have a grandfathered package.

    Wondering if maybe I can use that to my advantage if I want to cut over to SWiM/DECA (Ill upgrade programming, etc if they give a discount). Not too worried about it, my internal network works just fine.
     
  4. May 24, 2010 #424 of 1195
    Steve

    Steve Well-Known Member

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    I agree with you in spirit. That said, you probably only paid $99 for that R22 when you first got it, instead of the $199 you would have paid for a "bona-fide" HD DVR, so it's a case of "... pay me later."

    I bet if you get a nice CSR, they'll upgrade you for $99 and perhaps offer you a discount somewhere else to help offset it. E.g., I've heard they've sometimes been persuaded to waive the $49/install fee. Just a thought.
     
  5. May 24, 2010 #425 of 1195
    Tallgntlmn

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    I sent the email on the 20th using Doug's script. I have yet to see an email from DirecTV nor MRV being activated. It's been 4 days now, should I break down and call this evening? Hmmmm.
     
  6. May 24, 2010 #426 of 1195
    Tom_S

    Tom_S Icon

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    With me it was a tale of two phone calls. I called on Friday and got the "You must upgrade to DECA" crap. I was not going to do that. I called yesterday(Sunday) and the CSR was "You want whole-home DVR? Are you hard wired. OK you are all set, enjoy" took about 5 minutes.

    I.. just.. dont.. get.. it..
     
  7. May 24, 2010 #427 of 1195
    rosenhauer

    rosenhauer Mentor

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    First CSR said i needed DECA for $99 plus $50 install fee not willing (or unable) to look at the 'Account Attributes' stuff. Second said $99 with no install fee... I walked her through 'Account Attributes' but she said it still wouldn't let her do the Whole house stuff. Went online to see if by chance it took and she just didn't go out far enough and back in. But still no option. Then I noticed I was still getting the 'Sports Pack' package that we never watch and decided to kill that. It wouldn't let me because I was on the Choice + HD/DVR (or whatever it was) so I switched to the current package (I know it's a buck more) but then it let me add the Whole house. So I think it was the package that was stopping it with the second CSR and she assumed it was the DECA stuff, but she did set the flag right.

    I'll know for sure when I get home today. But the wird thing - and will require another call - is that after switching the package the remove link on the 'Sports Pack' is now grayed out and says call!

    Maybe I can get them to put me back on the old package while I'm on the phone now that the MRV is active.
     
  8. May 24, 2010 #428 of 1195
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Try again .. I don't recall folks with Premier having to change.

    Edit: Doh! .. Looks like you did, and it worked :lol: Great to hear.
     
  9. May 24, 2010 #429 of 1195
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    I'd say e-mail again or call .. 4 days is too long and it must have gotten lost in the shuffle.
     
  10. May 24, 2010 #430 of 1195
    Brian_R

    Brian_R AllStar

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    Ran mine through the email system on the 22nd, so I'm guessing I should wait until after the 25th to bug em again?

    One thing I did notice even though I signed up in January is that I have the Choice XTra + HDDVR package, so my authorize $3 fee would really be $4 right? Would that preclude them from making the change?

    Thanks!
     
  11. May 24, 2010 #431 of 1195
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Some people have been able to make this work .. Others haven't had success. Today's the 24th .. If it were me and I'd heard nothing, I'd first look in may SPAM box and if I didn't find anything there, I'd be either writing or calling back.
     
  12. May 24, 2010 #432 of 1195
    Gocanes

    Gocanes AllStar

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    I sent my email yesterday morning at about 11:15 AM and I got the response email (with everything enabled) at 12:08 PM so it took less than an hour. Thank you DirecTV for the quick response! I did have to restart one receiver after the authorisation because the playlist wouldn't populate. After restart everything works perfectly like it did during Beta.
     
  13. May 24, 2010 #433 of 1195
    grein002

    grein002 Cool Member

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    This is a bit off-topic, but...

    A friend is considering new Directv service at new house she just bought. The website allows her to choose "whole-house DVR service (including HD & DVR) for $20/mo. extra. As it is new account, it gives her free HDDVR, free HD receiver, free install, free shipping, etc. I'm going to call Directv to try to verify, but wanted forum members thoughts:

    1. This should include the DECA stuff and SWM, correct?
    2. If so, this means she only needs one coax run to each room where she will have a DVR / Receiver, correct?

    Thanks for any info.

    -Scott
     
  14. May 24, 2010 #434 of 1195
    cjdafif

    cjdafif New Member

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    I called yesterday around noon and they wouldn't do it. So I followed your info on emailing to the "T". Sent it around 12:30pm Sunday, shortly after I recieved an email saying it would be forwarded to the networking department. Didn't get the second email till this morning around 9:30am saying they have activated it! Just got home and confirmed. So thanks a lot buddy!

    Ray,
     
  15. May 24, 2010 #435 of 1195
    Steve

    Steve Well-Known Member

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    1. Yes.
    2. Yes.

    The $20 is probably the sum of HD service ($10), DVR service ($7) and MRV service ($3), added to whatever package price she selects. I wonder if they are going to charge her an extra $5/month for the second box?

    No matter what, free HD DVR and HD STB make it a very sweet deal.
     
  16. May 24, 2010 #436 of 1195
    G-Funk

    G-Funk New Member

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    Followed the email from the beginning of this post, and after resetting one DVR, multi-room back in action! Thank you once again Doug!!
     
  17. May 24, 2010 #437 of 1195
    Beerstalker

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    Just followed the email directions. My fiance has decided that she wants MRV so I guess I will have to give in and pay for it even though I disagree with the decision to charge for it.

    Hopefully it goes through easily.

    On an up note my fiance has promised that she will reward me for my actions :)
     
  18. May 24, 2010 #438 of 1195
    wideglide36

    wideglide36 Legend

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    I'm a little confused concerning this post.

    I have had the Premier package for years with the DVR service charge at no cost. I assume that is what you refer to when you mention the "grandfathered charge".

    I just recently had MRV or WHDS activated using my existing home network and without upgrading to Deca. I used the email route to activate my MRV/WHDS. Everything works great.

    Are you saying that because I simply added a $3.00 charge to my account, that I will lose my "grandfathered DVR service fee?

    That would mean an extra $7.00 per month on top of the $3.00 per month for WHDS.

    I would not be a happy camper if that's the case.

    In the return email to me from Directv, in which they agreed to activate my account with the "U" status and to activate MRV, there was no mention of losing my free DVR service charge if I added this $3.00 per month feature.

    If this is true though, I would want to revert back and lose the MRV feature if that is possible.

    Hopefully. I'm reading your post incorrectly..........................
     
  19. May 24, 2010 #439 of 1195
    R8ders2K

    R8ders2K Godfather

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    Well, not quite kosher, but it still worked...

    First off, THANKS! Doug for your previous post. It provided me and the CSR with everything we needed.

    I had actually called the Movers Connections to finalize the cancellation of my parent's account, since we had moved into take care of them and my account would now be primary.

    Once we got that taken care of, I asked the CSR if he was familiar with the WHDS and he said that he was... :D

    So, I told him how I've had it as a part of the beta test and mentioned to him about the "alternative" procedure to activate WHDS and that I had the "unsupported" home ethernet network. I read him Doug's instructions and he put me on hold for a moment.

    When he came back, he noted that here was NO flag for MRV-Capability. He initially tried setting it to supported, but it wouldn't work. He then set it to 'u' and he was then able to enable the WHDS.

    So, I'm all set and it's even showed up in the account activity.

    Thanks again!

    Oh and if it matters, I'm a Premier...

    :D
     
  20. May 24, 2010 #440 of 1195
    Thaedron

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    Update: MRV was good to go early Sunday morning. Was ~24 hour turn around (on the weekend). But the best part was it took 2 min to complete the email form and send. Shortest DirecTV interaction I've ever had!
     
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