Enabling MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 20, 2010.

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  1. May 27, 2010 #481 of 1195
    The Merg

    The Merg 1*

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    Northern VA
    You will probably need to advise the CSR to deactivate MRV so that they can then see the upgrade screen to place the order for you for supported MRV.

    - Merg
     
  2. May 27, 2010 #482 of 1195
    matt

    matt New Member

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    Jan 11, 2010
    I currently am set up on the unsupported MRV. When I called the other day just to try to get a band stop filter, they told me the only thing the computer would let them do was order the whole upgrade install, so it sounds like it shouldn't be a problem.
     
  3. May 27, 2010 #483 of 1195
    eahmjh

    eahmjh AllStar

    74
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    Dec 2, 2006
    Hard Way:
    Call DTV to enable or subscribe to MRV and that I was a beta tester and had 2 HD-DVR's and 1 HD receiver and was working perfectly so could you setup my account for MRV. NO. CSR and supervisors said that I would need a new dish, some recabling, SWM DECA devices, 120V outlet close to the dish and a big ugly box will be placed on the outside of my house. Got feed up and just hung up.

    Easy Way:

    Found this thread and followed the instructions listed below 100% and send the email at about 8:00pm last night. Received the conformation email back at about 8:30pm last night and bingo I am back in the MRV business. You just gota love this forum. Thanks a million.

    Simply click here to get started.
    • Enter your contact information
    • For Topic, select "Services"
    • For Topic, select "Whole Home DVR Service"
    • For Subject, Enter "Please enable Whole Home DVR Service for public beta customer"
    • For Question, Enter "I would like to add whole home DVR Service to my account using my existing equipment. I am already networked and was part of the Multiroom Viewing Public Beta that has been going on the past few months. I realize this will add $3/month to my bill."
    • Enter the security information
    • Press Continue
     
  4. May 27, 2010 #484 of 1195
    joed32

    joed32 Hall Of Fame

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    Not supported but there is a $3 monthly charge already paid. I already got the new software upgrade (2 HR20-700 and 1 HR20-100) and MRV is still working.
     
  5. May 27, 2010 #485 of 1195
    Athlon646464

    Athlon646464 Yada Yada Yada DBSTalk Gold Club

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    That's one ugly avatar you've got there.....
     
  6. May 27, 2010 #486 of 1195
    tnflyboy

    tnflyboy Mentor

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    Dec 9, 2007
    Just a quick update, the second tech came out Tuesday, installed another DECA and a power supply. Within 5 minutes, all the receivers were seeing my media PC and the internet.
    I asked the tech what the difference was between what he installed and the other three DECA's installed earlier. He said this one had to have its own power supply since it was placed where it could not receive power from the coax.
    Everything works great. I havent noticed any marked improvement over using my own network in the beta.
     
  7. May 27, 2010 #487 of 1195
    kmax

    kmax AllStar

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    May 23, 2007
    Yeah, I used the form letter email approach from post #1 yesterday. Within an hour it was activated.

    A lot of times I take for granted the info I get from this forum. So let me say thanks for the amount of helpful information everyone provides.

    I do find it amusing to read about how to instruct a CSR to add the service. I have to imagine some of them getting creeped out with a customer saying "ok, on the left click account options, then you should see an attributes screen, then click and expand and then..." :lol:
     
  8. May 27, 2010 #488 of 1195
    dwcolvin

    dwcolvin Icon

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    Oct 4, 2007
    The CSR who activated me was creeped out that I knew about the system she used and what to click on. :D
     
  9. May 27, 2010 #489 of 1195
    newlinux

    newlinux New Member

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    Feb 2, 2010
    Yeah it's still working for me too, but not as well as before. I have one recording that is now choppy over MRV whereas it has been seamless before the upgrade. Gonna check others as I have time. I've seen others are having playback problems in general after the latest software release so this may not be an MRV specific problem.
     
  10. May 27, 2010 #490 of 1195
    Matt L

    Matt L Godfather

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    I guess it's the luck of the draw. I did not see this thread and called, had MVR up and running in 5 minutes or so. My CSR knew how to do what was needed.
     
  11. May 27, 2010 #491 of 1195
    Rojma

    Rojma Mentor

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    Jan 6, 2004
    I used the email method and was up and running within an hour. Saved me the headache of actually speaking to a CSR, which is usually a nightmare.
     
  12. May 27, 2010 #492 of 1195
    mutley

    mutley New Member

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    Nov 28, 2007
    "He was very nice and sent me over to someone to help me with getting an HD device that was recognized by their system. He explained the entire situation, they both agreed, and they sent me a HR22 DVR to replace one of my R22s for free. I just received it today. Invoice was $99 upgrade fee with a $99 credit so the total was free."

    what "code" words did you use to get the upgrade for free?
     
  13. May 27, 2010 #493 of 1195
    ohallord

    ohallord Cool Member

    27
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    Jan 16, 2007
    It took about 2 hours after I sent the email to get MRV enabled. Can't wait to get home to make sure it is working.

    Thanks for the great instructions on how to do this. It is very much appreciated.
     
  14. May 27, 2010 #494 of 1195
    ttubbiola

    ttubbiola Mentor

    48
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    Jan 22, 2007
    I sent the form email a couple of days ago and nothing at all has happened. No notice of receipt and no changes to my service at all. Do I need to send it again? I have the current Premier $114 package so that shouldn't be an issue.

    Any suggestions before I break down and try to do it over the phone?

    Thanks,
    Tom
     
  15. May 27, 2010 #495 of 1195
    mem

    mem New Member

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    Jun 12, 2008
    I seem to have the correct ones
    dvr ...HR21-100
    one H21-100 receiver
    one H23-600 receiver
    My question is,
    I do not pay for HD service, have total plus package
    Can I do the Whole Room service without paying the extra $10 for HD ???
    My DTV is already networked.
    and yes, I realize I have to pay an extra $3
    Thank you for the reply
    and if I asked this in the wrong forum, I do apologize :)
    Mem
     
  16. May 27, 2010 #496 of 1195
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Yes, send again .. Seems it's easy to forget to hit Submit a second time. Your message probably didn't go through.
     
  17. May 27, 2010 #497 of 1195
    tlopes

    tlopes Cool Member

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    May 2, 2007
    Maybe the call to the CSR set my MRV flag to allow the change online. She was unable to change my service in the system though because of TC+.
     
  18. May 27, 2010 #498 of 1195
    ttubbiola

    ttubbiola Mentor

    48
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    Jan 22, 2007
    I just did it again and I think you are right. I don't recall seeing the final screen last time.

    Thanks Doug! :D
     
  19. May 27, 2010 #499 of 1195
    rjdafoe

    rjdafoe New Member

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    Apr 11, 2008
    There was no code word at all. The only thing that I did was tell the tech that was working on it that the R22 was working in beta, has all of the features that are required and is getting HD just fine. I said that if their billing system did not recognize it as an HD receiver then that is a bug in their system. I told him that I did not mind swapping one of my R22s for a dvr that would allow the MRV to work, but I was not willing to pay $99 for an arbitrary decision or bug in their billing software.

    BTW, I was never upset on the phone and was very nice. I also did not demand anything, just offered to swap out my receiver at no cost to me :)

    And BTW, it is working fine now. When I activated the new receiver the same person was able to add Whole Home DVR in unsupported mode on my network and it was instantly authorized.
     
  20. May 28, 2010 #500 of 1195
    mutley

    mutley New Member

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    Nov 28, 2007
    I thought an R22 was standard def. How were you getting HD on that, or is the approach to tell them it's an HD receiver ?
     
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