Enabling MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 20, 2010.

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  1. Dec 29, 2010 #781 of 1195
    The Merg

    The Merg 1*

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    Send an e-mail via DirecTV's website to request it be turned on. There should not be any issue with your receivers not being hooked up yet.

    - Merg
     
  2. Dec 29, 2010 #782 of 1195
    Kev4Bama

    Kev4Bama Legend

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    Okay I sent the email exactly as Doug said to on the first page of this thread we will see how long it takes and what kind of response I get!
     
  3. Dec 30, 2010 #783 of 1195
    cuibap

    cuibap Legend

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    Just sent an email to activate as Doug mentioned on the first page and will see how it goes. Spent over an hour with 3 different CSR and they don't know what I was talking about.
     
  4. Dec 30, 2010 #784 of 1195
    Kev4Bama

    Kev4Bama Legend

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    Been 24 hours now and still no reply. Funny how some get a response in a matter of 2 or 3 hours and others days
     
  5. Dec 30, 2010 #785 of 1195
    eph3

    eph3 AllStar

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    Kev4Bama and I are in the same boat .... I posted the service request via D* website yesterday nearly 24 hours ago, but have seen no response back yet. All new hardware is installed and checked out (SWM8, PI and HR22). I wasn't expecting an immediate turn around, but I am anxious to get it running.
     
  6. Dec 30, 2010 #786 of 1195
    Kev4Bama

    Kev4Bama Legend

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    Just got my response back and they have activated it! Glad to have that out of the way. They made sure to add this line

    "Thank you for writing. We will be happy to assist you with adding the Whole-Home DVR service. DIRECTV has not supported and does not have plans to support network based Whole-Home DVR. As such, we will be unable to provide additional support (troubleshooting) specific to the network based Whole-Home DVR Service."

    Thanks to the entire DBStalk.com team for the info you provide! I checked on my recievers and even though they are not hooked up by SWM yet it says that the service is authorized.
     
  7. Dec 30, 2010 #787 of 1195
    eph3

    eph3 AllStar

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    I got the email saying that Whole Home DVR Service has been activated and I'm testing it now. So far, so good but that shouldn't surprise anyone here.
     
  8. Dec 30, 2010 #788 of 1195
    Grentz

    Grentz New Member

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    Waiting for mine to be activated, sent in an email this morning ;)
     
  9. Dec 30, 2010 #789 of 1195
    Kev4Bama

    Kev4Bama Legend

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    It took me and eph3 right at 24 hours, others have had it done in hours. Shouldnt be more than 24hours though!
     
  10. Dec 30, 2010 #790 of 1195
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    You do realize that post was back in MAY right? :D

    If you refer to it as MRV, a few CSRs may not know what you are talking about, as the official name for it is actually Whole Home DVR Service (for the activation).

    If the e-mail doesn't do the trick in 24 hours...perhaps the phone is your next option.

    Enjoy - you'll love it.
     
  11. Dec 30, 2010 #791 of 1195
    eph3

    eph3 AllStar

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    Dec 23, 2007
    The instructions from back in May worked very well! As Kev4Bama mentioned, D* included the disclaimer comments in their email response. That's all fine as we know that we're running in an unsupported configuration.

    Now, we just need the ability to control WHERE you record programs regardless of which DVR you are controlling at the time. ReplayTV had that capability many years ago and it was REALLY nice. And given that D* acquired the ReplayTV intellectual property a few years ago, who knows.... (maybe D* is already working on this, and maybe some of you already know - I haven't taken the time to look through the CE forum yet)

    Cheers!
     
  12. Dec 30, 2010 #792 of 1195
    cuibap

    cuibap Legend

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    tired of the waiting game, I called this afternnon and walked the CSR through the procedure on the first post and got it activated right away. It worked with this CSR but not the other 3. Guessed this one is smarter :)
     
  13. Jan 1, 2011 #793 of 1195
    Grentz

    Grentz New Member

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    Just as an update, mine was activated last night. Email form instructions worked perfectly ;)
     
  14. Jan 2, 2011 #794 of 1195
    mimsfamily

    mimsfamily New Member

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    Jan 2, 2011
    I've called once and emailed twice but no luck yet. The CSR sent me to technical support. He said I would have no 2 year commitment but insisted I would have to upgrade my connection equipment at a cost of about 260.00. I'm going to try again tomorrow.
     
  15. Jan 2, 2011 #795 of 1195
    Motleyfan

    Motleyfan Mentor

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    Sep 13, 2007
    I got the same reply to my email as JeffC.... Need to set up home install of deca, etc. I tried his route of emailing DTV back asking customer service to forward my request to someone who is familiar with unsupported MRV. Waiting for a response.

    Nick
     
  16. Jan 3, 2011 #796 of 1195
    mimsfamily

    mimsfamily New Member

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    Jan 2, 2011
    My email worked today. I had to update my package to a choice package (choice xtra).
    This was all prompted by a 3d TV promotion. I wanted to add the 3d channels but my hr20 was not capable. Directv sent me a free hr23 so I could watch the 3d channels (no luck on the hr24). I moved the hr20 to the bedroom and thought I'd look into adding the whole home service. A day later they sent a free hr21 with a return label this time???? I have'nt decided whether to go ahead and activate the hr21 and send them the hr20. I would loose the OTA and not sure if the hr21 has anything the hr20 does'nt.

    I bet I lost my national fox west coast feed in the update but no biggie. I look forward to checking it out when I get home. I have been using the directv2pc application which I like much better than Tivo's desktop software.

    My two directv hd tivo's both died in 09. I still have two standalone's TIVO's but transferring shows just does'nt work as well as it used to.
     
  17. Jan 4, 2011 #797 of 1195
    Motleyfan

    Motleyfan Mentor

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    Sep 13, 2007
    Got a response back last night and I'm up and running. Thanks to this forum and everyone who posted here. Couldn't have gotten this done without you or the information everyone shared.

    Thanks...

    Nick
     
  18. Jan 8, 2011 #798 of 1195
    T_Mac23

    T_Mac23 New Member

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    Jan 8, 2011
    Just wanted to add my experience, I sent the e-mail from the beginning of this thread requesting unsupported MRV. I took nearly 48 hrs, and I got the reply stating that I would need the DECA equpment. I replied to the e-mail as JeffC in this thread did, and I got a response back immediately and was up and running. Thanks to Doug, Jeff, and everyone on this thread for making this happen.
     
  19. Jan 14, 2011 #799 of 1195
    Nacraman1

    Nacraman1 Cool Member

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    Dec 30, 2010
    I am going through the same cycle as above, but I am being sent to a "special representative for assistance".
     
  20. Jan 15, 2011 #800 of 1195
    Nacraman1

    Nacraman1 Cool Member

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    Dec 30, 2010
    Update: I am activated.
     
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