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Enabling MRV using your home networking

Discussion in 'DIRECTV Connected Home' started by Doug Brott, May 20, 2010.

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  1. Aug 31, 2011 #961 of 1195
    WarmFZI

    WarmFZI New Member

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    I just got off the phone with a TSR and she said unsupported mode for MRV is no longer supported, a SWM upgrade ($250 w/installation) is mandatory. Is there a new method to ask for unsupported? I assume all you using MRV over your LAN are not having issues.
     
  2. Aug 31, 2011 #962 of 1195
    Rent_Share

    Rent_Share AllStar

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    Aug 31, 2011
    Well duh ?!pusht! hope she listens to her call for quality control
     
  3. Aug 31, 2011 #963 of 1195
    lugnutathome

    lugnutathome Hall Of Fame

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    Woodburn, OR
    Try another call or use the email route documented at the head of this thread.

    They would have difficulty in trying to remove the unsupported mode at this time. Some of us have infrastructures such that they are too large for the DECA technology in its current state. See my sig lines;) Mine is excessive and I've lines out longer than 190 ft. I am NOT normal and most whom know me would agree:grin:

    BUT before you insist on unsupported, there is benefit to having them drive the bus for you. LOTS of benefit! You can negotiate the price if you are a customer in good standing.

    I'm stuck rolling my own till they come up with 2 way in line signal amplification to pass the DECA channels back from the part of my hacienda that is so far from the SWM(x) units.

    Ethernet (hard wired) works GREAT! Don't get me wrong. But handshakes sometimes break, units freeze up and create a locked "send" notation on its serving DVR, some units storm the NIC randomly. There is just enough odd stuff at random times where having a phone call to resolve as opposed to trial and error or searching here on this site is just easier.

    Besides with SWM you can now have a DVR on each line that serves just the one now!:sure: hiz and herz ;)

    Don "its all good either way but" Bolton
     
  4. Sep 1, 2011 #964 of 1195
    munnlete

    munnlete Cool Member

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    Aug 22, 2011
    I sent an email requesting whole home unsupported (Help>Services>Whole Home etc) almost 2 days ago, no response. When you call, do you ask for Technical Support, customer support, retentions? Thanks
     
  5. Sep 1, 2011 #965 of 1195
    lugnutathome

    lugnutathome Hall Of Fame

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    Start with customer support, if they cannot help you, you can hang up and call back and try with another TSR or ask to be transferred to retention.

    Before you do though you might check your DirecTV account on the website and see under the services tab if it has been activated already.

    You should have seen what this was like the first day the service went live. Man talk about pure pandemonium. Things are much better now.

    Don "once the tap is on, it's all good" Bolton
     
  6. Sep 1, 2011 #966 of 1195
    munnlete

    munnlete Cool Member

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    Aug 22, 2011
    I got it on the 2nd call. I was pleasantly surprised as I'd heard they were making it harder to get unsupported.

    Seems to work fine. One HR-24 is ethernet with cinema connection kit. Other HR-22 is ethernet directly from router.

    Thanks.
     
  7. Sep 6, 2011 #967 of 1195
    Drex5000

    Drex5000 New Member

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    Sep 6, 2011
    I post this because I thought it might help someone else get Whole Home turned on in unsupported mode.

    First, I called and decided to force my way to retention by telling the computer operator "cancel service." I got a retention operator, and I told her what I wanted to do and she seemed a little confused but I could tell she didn't want to show that to me (already getting a bad feeling about this call). I decided to help by telling her that the menu she needs is on the far right of the screen and is very hard to find (adding MRV).
    This sort of freaked her out and she peppered me with a couple of questions about if I work for directv or used to work there. Basically, how could I know this. I told her I researched it...anyway, she came back on the phone after talking to someone and said she could turn it on but it would lock me into another 2-year agreement even though I got no new equipment from them because it was a new feature I was adding. I told her I thought this was unfair and that I would think about it and I thanked her (always be nice so they don't add negative notes to your account...)

    So I immediately called back and told the computer operator "technical support" this time, then it asked for an error code, but I just said "technical support" again and I got right through...it may sound sexist but I got a dude this time and I was thankful for that. He knew what I wanted to do but couldn't find the option. Apparently, the menu is really hard to find on the right side of the screen. Once he found it (like 10-15 minutes) he turned it on...works perfect and no 2-year commitment!
    Good luck,
    Drex
     
  8. Sep 7, 2011 #968 of 1195
    jbak21

    jbak21 New Member

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    Sep 7, 2011
    I followed the instructions on the 1st page of the thread, changed a few words to just say that i was apart of the original beta test and now i would like to enable whole home. About ten minutes ago i got the confirmation email that they were enbling it for me. here is the email i got:

     
  9. Sep 16, 2011 #969 of 1195
    nollchr

    nollchr AllStar

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    I just attempted activation via email...hopefully it works out!
     
  10. Sep 17, 2011 #970 of 1195
    nollchr

    nollchr AllStar

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    I followed same instructions and got some canned response about using the web site to update my account.

    [UPDATE] Second email sent via same mechanism yielded success!
     
  11. Sep 20, 2011 #971 of 1195
    cmoanz

    cmoanz New Member

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    Sep 20, 2011
    I submitted the following via the web form on page one of the thread:

    The next morning I received:

    I have all of my 3 HR-21's (no SWM, regular Multi-switch) connected via Ethernet (1000Mb Switch) with one bed room HR-21 using a Netgear AV200 Powerline adapter. Working well watching True Blood HD.

    Success !!!!!
     
  12. Sep 20, 2011 #972 of 1195
    Jeremy W

    Jeremy W Hall Of Fame

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    Might want to edit out your full name, even though you have the best first name.
     
  13. Sep 20, 2011 #973 of 1195
    cmoanz

    cmoanz New Member

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    Sep 20, 2011
    done thx...
     
  14. Sep 20, 2011 #974 of 1195
    Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Welcome to the forums! :welcome_s

    I also removed the DIRECTV employee number.

    Congrats on success!

    (My brother got me hooked on True Blood.)

    Cheers,
    Tom
     
  15. Sep 20, 2011 #975 of 1195
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    An interesting message.
     
  16. Oct 2, 2011 #976 of 1195
    corpx

    corpx AllStar

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    So we had been using it since the beta (when it was free) and continued paying that $3 to use it till last month, when somebody inadvertently removed it. I call to readd it and the rep cant seem to do it no matter what.

    They try to 'reinstate' it, but the system removes it right after they add it.

    She tried to set it up the "u" (unsupported) way like this thread said and still cant do it.
     
  17. Oct 4, 2011 #977 of 1195
    inkahauts

    inkahauts Well-Known Member

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    Try the email way, I think its on the first post of this thread.
     
  18. Oct 8, 2011 #978 of 1195
    ACD22

    ACD22 Cool Member

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    Jan 13, 2007
    After getting (from ebay) and installing a SWM3 LNB and some DECAs, I tried to activate WHDVR using modified wording of the email listed at the start of this topic. The reply back from Directv was to thank me for my interest and ask that I call Customer Service.

    A call to CS resulted in a transfer to Technical Support. The TS agent said that he couldn't add WH as my equipment configuration as shown on his system wouldn't allow it. I told him that I had added the SWM3 LNB and DECAs. After a bit of work, he realized he was able to over-ride the configuration information on the Directv system to show I had the appropriate equipment. Following that over-ride, he activated WH and I'm now WH networked.

    I'm not clear on whether I'm "supported" or not as I didn't ask and he didn't say.
     
  19. Oct 8, 2011 #979 of 1195
    Jeremy W

    Jeremy W Hall Of Fame

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    I would assume you're supported, since you're using DECA. Unsupported is for Ethernet.
     
  20. Oct 15, 2011 #980 of 1195
    jtashland

    jtashland New Member

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    Oct 14, 2011
    Ok
     
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