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EngadgetHD: Is DirecTV's HR20 ready for prime-time

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Earl Bonovich, Jul 27, 2007.

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  1. Jul 31, 2007 #81 of 104
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Until it has a big TiVo logo on it, this "discussion" will never end for some. :)
     
  2. Jul 31, 2007 #82 of 104
    Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    To everyone... (and I have said this from day one).

    Saying the HR20 sucks... It's a POS... Not ready for primetime...

    Is like going to the Doctors office and saying: "I hurt"... and saying nothing else.

    If you can narrow it down a bit... like: This feature sucks... that is a start...
    But that is like saying "my arm hurts"..

    How about you go that extra step... and explain: "This is why it is no good".. .that will be like "my arm has a piercing pain when I flex it"...

    And if you are so incline... explain how you would like to see if fixed....
    "I would like my arm to bionic"...

    A lot of people are preaching that DirecTV doesn't understand their customers... well.. with 16+ million o fthem... they would be luck to understand 1% of them, let alone all of them.

    And have to find something in there that works for the VAST majority.
    Nothing they build will fit the case for everyone... NOTHING... They know that... we know that... and you should too.

    But if you don't let anyone know on how you want it to work...
    They will not even have a chance to get something close to it.

    Doesn't mean it will be the perfect box for you...
    Doesn't mean they will not include all those features, or methods, or what ever...

    Just like I want a bionic arm... doesn't mean I'll get it... but the doctor at least knows what I want...
     
  3. Jul 31, 2007 #83 of 104
    cygnusloop

    cygnusloop Hall Of Fame

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    While I see your point, my friend, I think that's a little unfair (yes, I see your avatar;) ).

    I have become a big HR20 fan, and in no way want my TiVo back. My SD DTiVo now belongs to the 2 year old, and has been relegated to the family room with its key responsibility now to collect Sesame Street, Blues Clues and the like.

    Just because one wants a functional autorecord, and other key features on TiVo's and other DVR's doesn't necessarily mean one will only ever be satisfied with a TiVo.

    I do see your post said "never end for some", I guess I just needed a little rant.:)
     
  4. Jul 31, 2007 #84 of 104
    Ken S

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    I am a fan of DVRs...I have a strong preference for the ones that work reliably and disdain for those that don't.
     
  5. Jul 31, 2007 #85 of 104
    pdxBeav

    pdxBeav Godfather

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    I have no idea what all the other stuff is going on in this thread, but this issue does seem to be legit and I also think that it MUST be fixed ASAP. Has DirecTV even acknowledged this bug and do they have a timeframe for fixing it?
     
  6. Jul 31, 2007 #86 of 104
    Ken S

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    It has been ignored when I posted it in their forums. When I sent an email I was told to call customer support. When I called, they told me it should work and then started taking me through the reboot, re-download, reformat trail.

    So...no acknowledgment of the issue...at least that I've seen.
     
  7. Jul 31, 2007 #87 of 104
    Chuck584

    Chuck584 AllStar

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    I'm not sure where you came up with "poort".

    I'm a big fan of Science Fiction, Fantasy, Horror, Mystery, Suspense, and Action programs to name a few.

    What I do with TiVo (and may be patented to them):

    I open Search by Titles
    I narrow to Movies (or not at all)
    I focus on Science Fiction (or Horror or whatever)
    I enter the numeral zero or the letter z
    Then I scroll through the list of programs on a properly implemented "Channels I Receive"

    I then select movies (or shows) to record.

    Another thing I do every week is check what movies are playing on SciFi Channel on Saturday and Sunday evenings. Very easy to do with TiVo, a pure nightmare to reach Saturday night on HR20 grid.

    When I select programs to record, TiVo tells me of conflicts. I can also check FORWARD in the history to check for future conflicts.

    With the HR20, I've had it miss shows, especially on Friday evening's SciFi Channel schedule opposite CBS Ghost Whisperer and Fox's Bones even though the show I want is set higher in the Prioritizer.

    I have over 200 "autorecord" items in my TiVo Wishlist and 48 more (mostly actors) not set to autorecord but which I check every week or two.

    "DLB... not there.. probably won't be there anytime soon."

    And the reason being?

    If it is a patent infringement issue which DirecTV couldn't possibly win and DirecTV has no intention of licensing, then DirecTV should just put the matter to rest and say "We will never have DLB on the products we develop."

    I understand DirecTV Sales is most interested in making the sale and the people may even have been told customers could expect "TiVo-like" functionality.

    If you've followed my email interaction with Tech Support in the "Poll: Dual Buffers" then you can understand why I'm not so happy with DirecTV anymore.

    You can say they're lucky to understand even 1% of their customers but to flub the simple question: "Can two HR20s be used in the same room?" :lol:
     
  8. Jul 31, 2007 #88 of 104
    Drew2k

    Drew2k New Member

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    I wonder if this is not just an issue of not being familiar with the options available on the HR20 ...

    For instance, did you know that you can jump 12 hours at a time in the guide? Today is Tuesday, so to get to Saturday (4 days from now)y, just hit GREEN a total of 8 times. You're there.

    Or ... did you know you can hit MENU in the guide, then choose DATE & TIME, press DOWN a total of 4 times and press SELECT on Saturday, then accept the current time displayed or choose another one, and boom ... you're at Saturday. (This sounds like a lengthy process when you type it, so just try it. Now try to write the steps to go to a different date in TiVo and see if that seems just as lengthy.)

    Regarding your Sci-Fi search. Did you know when you're in the guide you can hit MENU, choose Category Sort, and either choose Movies > Sci Fi or choose Genre > Sci Fi to show all upcoming Sci-Fi programs matching the category you chose?

    Did you also know that the results of that category search are limited to your currently active FAV list? This means there IS a way to search AND block Adult channels.

    Here's a pic of the Guide Category menu and result. I'm not sure if I can convince people this is easy, but ... it is. :)

    [​IMG]

    [​IMG]

    (Click the thumbnails to get full size pics.)
     
  9. Jul 31, 2007 #89 of 104
    Ken S

    Ken S RIP

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    Unfortunately a search on Titles will not do that.
     
  10. Jul 31, 2007 #90 of 104
    Chuck584

    Chuck584 AllStar

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    Thanks for the info, it is appreciated.

    Yes, it is easy. But neither as easy nor as well thought out as TiVo.

    When I brought up the category search Movie subcategory Science Fiction it brings up 387 found. It is not alphabetical and I can find no way to sort that way. Every program is listed even if it is on many times. The science fiction show Paid Programming is listed at least 10 times.

    I will take the time to create a "fav" list, something I shouldn't have to do. That should be taken care of in the "Channels I Receive" and "Channel Blocks".

    I set it for a Title Autorecord for "Masters of Science Fiction". Days after the series appeared in the grid, it still wasn't showing in the "To Do" list. I then created a "Record Series" as the last item in the Prioritizer and it's set to record even though the other is 10 positions higher.

    One of my associates stopped over this evening and we discussed these issues. She's one of the peers, neighbors, friends, and family I've lured to DirecTV, mostly from Comcast. She felt I should be more tolerant.

    I asked what she would do if she purchased a new car and it would only turn right. She could still get where she wanted to go but it wouldn't be convenient. And it certainly wouldn't fulfill a customer's reasonable expectation of "fitness for purpose sold", would it?

    In general, I am more happy than unhappy with the HR20. It should not have been rushed to market.

    When I walked out of Circuit City with my first TiVo the day they were introduced (with software version 1.3 if I recall), it worked with far fewer issues than the HR20 has nearly a year after introduction. Not to forget, from an engineering standpoint, it had more to do than an HR20. It had to convert analog signal to digital where all the HR20 has to do is write the incoming data stream to disk "as is".

    Ah well. Now that I know DLB is not in the near term, I'll explore the other options and arrive at a decsion to stay or go with another vendor. If I walked away from cable after just short of 30 years, walking away from DirecTV after 3 1/2 years will be a cakewalk. :lol:
     
  11. Jul 31, 2007 #91 of 104
    Chuck584

    Chuck584 AllStar

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    You're right. :(
     
  12. Jul 31, 2007 #92 of 104
    hasan

    hasan Well-Known Member

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    Sometimes as cigar is just a cigar....but you couldn't tell it from reading much here.:)
     
  13. Jul 31, 2007 #93 of 104
    Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Yes "overnight" and 17 months are very two different time frames.

    To some 1 day is too long and unacceptable.

    Either way... the "CIR" really is, around the corner... and we are not talking the corner down the street a few blocks... we are talking the one that is a couple doors down.

    The feature really is, right there to be re-enabled.
     
  14. Jul 31, 2007 #94 of 104
    Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Your issues with Blue's Clues?
    They have seen your lengthy thread, and they have seen it with some other titles that have had similar issues for other people.
    They are working on it.

    The chances of you getting "confirmation" from the Customer Service Tier...
    They are just following their script... which covers most cases of issues...

    But you know better... you have been here... you know it is more then that..
    So yet, you continue to call and ask their advice... why do you add to your agrivation level like that?
     
  15. Jul 31, 2007 #95 of 104
    Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    "poort" = "poor" + fat finger hitting the T when typing the R...

    And thank you for the ideas


    Two other ways:
    -) On the Guide, highlight the channel number HIT INFO... this will give you a list of shows for the entire channel, for the next 14 days
    -) On the Guide, hit menu... Select DATE/TIME... you can jump to a specific date and time in the guide


    Like what shows? I have had Stargate's set since day one with the unit (1 year ago this week), and haven't missed one episode of them that it was supposed to record... and that is with conflicts in there.

    Bones is on Wednesday's and I have that set as well, and didn't miss one... and there are conflicts to that one too.

    Hard to say what is going on there, since it is not a time of the season where we can duplicate the exact same settings

    Well that is a function that TiVo certainly does have over pretty much ANY DVR... not just the DVR+ series

    Reason being (As stated multiple times in the DLB thread).
    DirecTV has opted not to include it... it is not a feature that is in active development, as they are working on other features/items for the unit.

    DLB is not a feature that doesn't have it's impact to the system... so if it is to be included, it is not as simple as giving you a button to toggle between the two tuners.

    DLB is absolutly not a patent infringment thing, there is not patent out for DLB


    If you have followed any of the threads over the years... the customer service tier is SEIROUSLY disconnected from the technology tier.
    Don't know why.... Don't know why it is to the level that it is sometimes

    And what is wrong with saying "TiVo-like" functionality... with the exception of DLB, and some of the advanced searching features (like your Wishlists)... just about every function you can do with a TiVo... you can do with a DVR+ system.
     
  16. Jul 31, 2007 #96 of 104
    hasan

    hasan Well-Known Member

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    If you're not calling for a box replacement or to change programming, why on earth would anyone want to talk to a CSR?

    It's NOT just D*....I spent half an hour each with two CSR's this week already. One, an insurance company, the other a credit card company. Neither had a CLUE, and gave me bad information that required two more phone calls to supervisors. Both supervisors solved my problems...and they were real, money out of pocket problems, not some feature that did or didn't work right.

    If you know about these forums and you have a problem, bring it here!

    Don't call a CSR, ...it's like trying to teach a pig to sing...you annoy the pig and frustrate yourself.

    They only have what they have to work with, and it ain't much.:)
     
  17. Jul 31, 2007 #97 of 104
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    I am extremely excited about this. I don't know what the final piece of the puzzle will be, but whatever it is, bring it!

    I would have used this feature a lot this summer even if it doesn't reliably choose HD over SD, to find new programs about things that interest me.
     
  18. Jul 31, 2007 #98 of 104
    Fish Man

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    I agree 100%.

    Flawed poll.

    It's easy to see that each of the following people might click "Almost There":

    Person 1: "It's great, I love it, but I'd love it even more if it had certain additional features." (Clicks "Almost There".)

    Person 2: "You can get it to work, but it's extremely painful and only usable by the most patient and technically savvy power-users, not ready for the general public." (Clicks "Almost There".)

    Obviously, these are two very different views, one quite positive and one quite negative, both which could arguably fall into the "Almost There" category.

    A simply "yes/no" poll is the only way around this sort of ambiguity.
     
  19. Jul 31, 2007 #99 of 104
    Ken S

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    I only call to report the issue because that is what they tell me to do when I report them by email. You never know...one day DirecTV may take error reporting seriously. Issue a trouble ticket and then get back to the customer on the status when it is fixed.

    As for the thread on Blues Clues, or the one on adult titles showing up despite parental controls being set, or the one where searches on another show just stopped all it would take is a confirmation that they had received the bug report. Either here, email, on their forums, etc. One day they could even graduate to a knowledge base...whoa!
     
  20. Ken S

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    The fact that other companies may offer poor service does not justify DirecTV doing so. Also, my guess is that DirecTV monitors the number of calls they get on specific issues. Since, you assert quite often that this forum isn't representative of their user base (and I assume they agree)...perhaps they may take their own call reports as being a better representation.

    If the number of calls regarding a specific technical issue spikes hopefully it gets noticed and some action is taken.

    That's why you would call them. In addition, calling or email to them is what DirecTV suggests be done.

    There certainly is value in this forum, but for reporting issues to DirecTV isn't it best to follow their stated procedures as well?
     
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