Entertainment Classic package vs Entertainment package

Discussion in 'DIRECTV Programming' started by john262, Feb 6, 2014.

  1. row25

    row25 Cool Member

    26
    1
    Apr 19, 2012
    Don't fall for their free trials. I am the account holder, but they contacted my husband to try out a higher package for "free" for 3 months. Of course, he accepted without asking any questions. Our next month's bill was $35 more for what was supposed to be a free trial. When I asked to be switched back to entertainment classic, they said it's a grandfathered plan and couldn't switch me back. "Regular" entertainment has 13 less channels, and if I wanted those channels, I'd have to subscribe to a higher package. Luckily I read this thread and told the rep that we made the change less than 30 days ago so she should be able to do it, and of course she was magically able to switch us back. So we took this as a lesson learned. When DirecTV is offering "free" anything, there will almost always be a catch. In this case, I'm sure they were contacting customers who are on grandfathered plans and offering them a package upgrade for free for x amount of months. Once the customer tries to switch back, they won't be able to and will be forced to accept the current package with less channels or pay for a higher one.
     
    1 person likes this.
  2. Devo1237

    Devo1237 Legend

    418
    15
    Apr 22, 2008
    Glad we could help!


    Sent from my iPhone using DBSTalk mobile app
     
  3. mike1977

    mike1977 Legend

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    Aug 26, 2005
    Well I emailed Directv today and they removed the HD extra pack and I'm still on the entertainment classic package.
     
  4. coolman302003

    coolman302003 2014 NBA CHAMPIONS!

    1,812
    96
    Jun 2, 2008
    Southeast
    If you have a grandfathered package you can also remove HD Extra Pack via automated phone system, here are the steps:
    First verify your account information with your phone number/account number etc.
    Next, when the system asks 'to get started, please tell me the reason for your call today' say "Change Programming," when it says 'can you be more specific?' say "Change Programming" again, then after it lists the first set of options say "more options," then when you hear the option say "DIRECTV HD Extra Pack" and then it will ask 'do you want to add that, cancel it, or get more information?'. say "Cancel it." Wait..... Done.

    BTW, If you use the automated system to remove after regular customer service is closed (> 1AM ET) your guaranteed not to be transferred to a CSR.
     
    1 person likes this.
  5. john262

    john262 AllStar

    147
    7
    Oct 26, 2011
    I noticed that the Hallmark Movie Channel, which used to be available only in the HD extra pack is now available as a part of my entertainment classic package.
     
  6. Jbdaws

    Jbdaws New Member

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    0
    Aug 4, 2016
    Old thread can you guys confirm this though?

    I'd like to add the 3 month HD EXTRA PACK free trial but I don't want to lose my grandfathered Entertainment Classic after the 3 months are up.
     
  7. techguy88

    techguy88 Active Member

    301
    94
    Mar 19, 2015
    You can still add the free trial of the HD Extra Pack to Entertainment Classic and remove it online after the 3 months is up. Just don't change out of the Entertainment Classic if your happy with it cause it has some channels that are not in the current Entertainment but in Choice instead.

    The Entertainment Classic currently has the following channels that are normally Choice and higher

    CNBC World

    GSN
    ION Television East
    ION Television West
    LMN
    OWN
    Travel Channel
    Pop (Formally TVGN)
    UP
     

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