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Equipment and [what] specialist team?

Discussion in 'DIRECTV General Discussion' started by Athenian, Nov 27, 2012.

  1. Athenian

    Athenian Legend

    Nov 16, 2005
    During a call about our failing service the other day, the telephone rep recommended that I talk to a special "Equipment and [something]" team about getting a different equipment configuration.

    I was focused on getting the immediate problem solved and decided to postpone talking with the other group until our renewal date -- which is almost a month away. Now I can't find the notes from that call and lost the actual name of the team I should ask for. Does anyone here know what the rep was referring to?


  2. ThomasM

    ThomasM RF Engineer

    Jul 20, 2007
    Milwaukee, WI
    Maybe the folks on this system. They seem to know more about DirecTV equipment and configurations than most folks who actually WORK for DirecTV!!
  3. Brubear

    Brubear Legend

    Nov 13, 2008
    they were probably talking about customer retention since you are close to your contract expiration date.
  4. Shades228

    Shades228 DaBears

    Mar 18, 2008
    Equipment and Bundling Group

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