Equipment questions

Discussion in 'DIRECTV General Discussion' started by Hornnumb2, Feb 12, 2020.

  1. Hornnumb2

    Hornnumb2 Legend

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    Oct 4, 2006
    Ok I have been a customer since 97, I had a r22 fail and they sent out a r22 to replace. I tried to get them to upgrade me to a HR24 so I could have the same menus. They tried to charge me 299, I am not having that. So I guess options are is to sign up for protection plan and then upgrade or tell them I will do a 2yr and see what I am offered. I currently have 2 r22s HR24 and hr44. What would be my best options? Are they installing this Genie 2 server? Thanks
     
  2. SuperTech2131

    SuperTech2131 Member

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    Aug 4, 2019
    If you would like to keep a separate reciever in replacement of the r22, tell them it's a detached building on your property and there is over 150 foot of cable, the client doesnt work and it needs to be a h24 or h25, if it's not worth the hastle. Just let them swap to a client to run off of your hr44.

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  3. SuperTech2131

    SuperTech2131 Member

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    Aug 4, 2019
    Sorry re read your post. I thought you were trying to get a replacement for a broken 22, upgrading is a little different, it's usually either 2 year, or fee. Unless you get the right agent. I've seen some people get negative balances waived and fresh slate started with less than 4 years. And I've seen 15+years barely catch a break, luck of the draw.

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  4. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    "Term of Coverage and Cancellation"..."The Plan commences one (1) calendar month from the date of purchase of the Plan and is effective for a period of six (6) months, billed monthly, unless cancelled. After six (6) months the Plan will automatically renew on a month to month basis unless the Plan is cancelled"..."Being enrolled in the Plan greater than twelve (12) consecutive months also allows you to upgrade your DIRECTV receiver every two (2) years from the initial date of installation of your DIRECTV system or from the date of any prior upgrade received".
     
  5. SuperTech2131

    SuperTech2131 Member

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    The Customer Care call center signs customers up for the protection plan, so they can utilize the upgrades and free service calls that day all the time. If they can exploit it for 1 customer, they can do it for all. What's good for the goose, is good for the gander.

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  6. Hornnumb2

    Hornnumb2 Legend

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    Oct 4, 2006
    So it says after 12 months I can upgrade my receiver. So does that mean one receiver or do I get to upgrade all 4?
     
  7. SuperTech2131

    SuperTech2131 Member

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    Aug 4, 2019
    I'm not sure of the exact specifics, but I know the majority of upgrades are total upgrades, meaning all boxes can be upgraded to genie and clients and no charge, HD boxes usually carry a 99 dollar charge with HD/Combo with DVR usually 199. So they would most likely upgrade your genie and other recievers to clients for no charge

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  8. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Do the math. The Customer Care call center signs the customer up for the Protection Plan (provided by Asurion). The Term and Coverage of the Protection Plan still apply. AT&T/DIRECTV, (not the Protection Plan) grants the customer a upgrade with a free service call for the upgrade that day which triggers a two year commitment plus the added cost of the Protection Plan to the customer's bill. A win/win for AT&T/DIRECTV and Asurion! The only one getting exploited is the customer and your goose and gander get cooked! :rolleyes:
     
  9. SuperTech2131

    SuperTech2131 Member

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    Not when the customer calls the following month and complains about a new charge on their bill, it gets removed and the cx got an upgrade for under 10 bucks. Or anytime a customer needs a service call but doesnt want to pay, then add the protection plan, get the truck roll, service is fixed. Then they cancel it. Impossible to make money that way.

    I fully understand your point in it, if it worked and was followed that way, it would be a win win, but as we both know, with every rule, in every company, and in life in general, there is a way around it.

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  10. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Again, do the math. Customer signs up for the Protection Plan and gets billed for the first month. Customer doesn't wish to continue with the Protection Plan and cancels after the first month. Asurion (Protection Plan) still makes a small profit. Customer is still left with a new two year commitment with AT&T/DIRECTV. Customer want's out of the new two year commitment, no problem, pay a ETF (Early Termination Fee). AT&T/DIRECTV makes more money off the customer. Again, a win/win for Asurion and AT&T/DIRECTV. As for your other scenario of wanting a service call but not wanting to pay for it and adding the Protection Plan to cover the cost the Term of Coverage and Cancellation kicks in (the Plan commences one (1) calendar month after purchase of the Plan). Customer pays the first month of the Protection Plan, then gets the free service call and after that cancels the Protection Plan. Asurion makes a small profit. Service providers are like casinos. They provide the glimmer to lure you in but the odds are always in their favor. That's what their lawyers get payed the big bucks for. ;)
     
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  11. SuperTech2131

    SuperTech2131 Member

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    True. I see your point.

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  12. Hornnumb2

    Hornnumb2 Legend

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    Oct 4, 2006
    The way I was looking at it was they want to charge me $299 to change from a r22 to hr24, but I can pay PP for 12 months at 10 and come out for half the price.
     
  13. slice1900

    slice1900 Well-Known Member

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    If they send you an R22 to replace yours then call in a month and claim your R22 has failed. Repeat as needed. Eventually they will run out of R22s to give you and you'll get an HR24 :)
     
  14. Hornnumb2

    Hornnumb2 Legend

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    Oct 4, 2006
    My luck they would have an endless supply's of r22...
     

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