Equipment replacement questions - what are they sending out?

Discussion in 'DIRECTV General Discussion' started by J Blow, Aug 29, 2017.

  1. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    In meetings at work I attend someone usually says "squirrel" and we get back to topic.
    Internet threads are not work meetings ... some drift should be expected.
    On topic comments and questions are welcome. Complaining is off topic.
     
  2. Rich

    Rich DBSTalk Club DBSTalk Club

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    Just Pete being Pete, you get used to it.

    Rich
     
  3. slice1900

    slice1900 Well-Known Member

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    FWIW according to Stuart at Solid Signal the only equipment you have a chance of getting NEW rather than refurbished from Directv is HS17, HR54, C61 and C61K. Nothing else is still being manufactured - which means apparently they've quit making H25s.
     
  4. CTJon

    CTJon Godfather

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    In many of the areas of Maine there is plenty of communications coverage - but there are also areas without - Bangor is fine, Portland fine, etc. There are areas around the mid-coast on the shoreline that have no A&T cell but others are available. It is just there are plenty of very rural areas that today don't have the coverage most of us expect.
     
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  5. wrj

    wrj Legend

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    Okay this explains why I got a refurbed HR44 as a replacment. My prior HR44 died and I called. The CS person said they had no HR54 he could provide without a upgrade and extended commitment (even though I have the protection plan). After 40 minutes of discussing and arguing, I finally gave into a direct replacement (HR44) which the CS agent assured me would be a brand new HR44. Well it had a nice "Refurbished" sticker plastered right on the unit when I received it. This is the 3rd time I've been "misled" since AT&T took over. I can't understand if the CS reps just lie and just tell you anything to get rid of you or they are clueless. I honestly don't know what is going on with this company anymore.
     
  6. J Blow

    J Blow Legend

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    It's just not that unusual for conversations to progress to something other than the first time it was deemed a conversation. I just don't see the problem with conversations evolving and I've always gotten a kick out of 'topic' guy. No big deal. I'm fine with it...just have always found it funny that message board rules should have a set of instructions that don't mirror conversations anywhere else in the real world.
     
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  7. J Blow

    J Blow Legend

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    Repeatedly it's been said on here that there are classes of receivers (like HR20, 21, 22, 23, 24, etc) that are all looked at as DTV as the same unit - at least for purposes of providing equipment to the end user. The same thinking goes for calling everything a 'Genie' - doesn't matter if it's HR34, HR44, HR54. Recently I've gotten the idea that this isn't true with the HR54 as it relates to being a genie now. They won't just give you a 54 to replace a 34 or 44 even though I can't see anymore of a leap from a 44 to a 54 than there is from a HR23 to a HR24. In fact, there's probably a smaller jump.

    Also, I've noticed that DTV calls the HR44 a 'Generation 2' genie when they address them in written materials. That also somewhat goes against their idea of having classes and all equipment of a class is equal. It's just another way to hand out more old junk while changing the rules for getting upgrades to trigger a commitment. It's a lot like how actually buying your own unit triggers a commitment, too.
     
  8. wrj

    wrj Legend

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    Thanks for the reply. My issues are them telling me I would get a new (not refurbished) HR44 replacement and having the HR54 considered an "upgrade" when I have their protection plan and supposedly entitled to an upgrade periodically (every 2 years???). I thought the upgrade was without additional commitment. I guess I was wrong.
     
  9. Rich

    Rich DBSTalk Club DBSTalk Club

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    They were just as misleading before the merger. Anything to pacify the customer.

    Rich
     
  10. Rich

    Rich DBSTalk Club DBSTalk Club

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    Might that be the H44-700? Note the lack of the R in HR. Yet another device I don't see any reason to possess.

    Rich
     
  11. Rich

    Rich DBSTalk Club DBSTalk Club

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    Yup, you're wrong. They'll take every penny they can. I don't see the Genies as an "upgrade".

    Rich
     
  12. J Blow

    J Blow Legend

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    It's an HR44-700 - says "Genie Gen 2" on the equipment listing on the Dave page.
     
  13. slice1900

    slice1900 Well-Known Member

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    "Never attribute to malice that which is adequately explained by stupidity" -- Hanlon's Razor.

    I don't think the CSRs lie, I think they are poorly trained and probably aren't paid all that well either so the smart ones eventually find better jobs.
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    Don't understand that. Why a Genie 2? The H44-700 doesn't have an HDD and I thought that might be reason enough to call it a "2".

    Rich
     
  15. longrider

    longrider Well-Known Member

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    The H44 was originally called the Genie Lite. I could see the HR54 being called a Genie Gen 2 as it has additional capabilities (4K, Reverse band) but the 44 doesn't do anything the 34 can.
     
  16. J Blow

    J Blow Legend

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    I think I figured this out. It's the generation 2 and a step up if you have an HR34 and would like to replace it. It's a same class (generation free) genie if you have a newer genie and it needs to be replaced.
     
  17. inkahauts

    inkahauts Well-Known Member

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    Genie was the first server system. Genie lite was the same without the hard drive built in. A genie 2 is an entirely new platform, even physically designed totally different without video out and more tuners... it’s significantly different, so it gets the 2. The difference of the other genies isn’t that great in terms of capabilities. They used the terms gen 1 and gen2 and gen3 for the first genies. Think Of it almost like 1.1 and 1.2 and 1.3. Now we have 2.0
     
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  18. slice1900

    slice1900 Well-Known Member

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    I have to think the difference between Genie Gen 2 and Genie 2 will be lost on most people. Most especially Directv's easily-confused CSRs. They would have been better off calling them Gen A, Gen B, Gen C, or 1.1, 1.2, 1.3.
     
  19. JimAtTheRez

    JimAtTheRez Legend

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    Yes, the Genie 2 nomenclature was lost on me and my CSR. He told me he was upgrading me to a Genie 2 with 7 tuners. What's not to like? So when installation happened I rec'd my Genie 2....the HS17 server. I lost my Genie and my other 5 HD DVR's. Many problems but no AM-21 capability, all of my recording space, up to 600 series links, and the reduction of available tuners from 15 down to 7. I am very unhappy, and unfortunately for this 14+ yr DTV person, DTV says I am stuck. You can not downgrade. Very frustrating. Wish we could still contact Ellen Filinpiak or whatever her name was. For those with a Dish setup, can you give me some comparisons. Either Comcast or Dish for me. Searching the options now.
     
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  20. slice1900

    slice1900 Well-Known Member

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    When the installer showed up and said he was going to have to take all your DVRs you could have refused the HS17 and sent him packing. Once you do it it sounds like it is irreversible - Directv seems to want to make a clean break with the past.

    We can only hope they allow more than one HS17 on an account eventually when there is sufficient production volume. Currently they aren't even allowing it for new installs, it is upgrade only because of limited supply.
     

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