Hi all Haven't posted to the site since late 2014. Member since 2002.... Quick question on how AT&T/DirecTV now handle equipment returns. I dropped off an HR44-500 along with a video bridge and 3 clients on 2/17/2020 at a local UPS Store (as instructed) as I wanted them removed from my account due to lack of use. I still have 5 HD DVR's active on my account so I'm not canceling my service. I have the equipment return receipt showing my Return Reference #. I haven't seen any e-mail correspondence or any reference to my return on the DirecTV website so I decided to reach out for an update. I called to ask about the status of my return and just spent 20 minutes on the phone with a DirecTV rep who could provide me with NO information on my returns. Painful phone call. My question is: How long does it take for the return to "hit" my account? Sure seems like their customer service has gone down based on my phone call. When I called 2 weeks ago I was surprised to hear they no longer sent you a label or equipment return box- I was instructed to go to a UPS store for the return. I won't even mention that the protection plan replacement remote I requested when I called in over 2 weeks ago to initiate the return hasn't arrived....and I was told tonight when I asked about it that the replacement order wasn't showing up in their system and it was never placed...... Appreciate any info- the chat option wasn't available on their website and I see they no longer have an e-mail portal to complain through !??! Thanks!