First of all, my thanks to everyone for all of the incredibly useful information posted here. Today I was at last able to inspect the handiwork of the installer that showed up to do my HR20 upgrade two days ago. I've been a subscriber for >5 years and had a triple LNB 18x20 dish that I paid for as an upgrade three years ago in order to have HD access. I expected that the new 5-LNB dish would replace the triple LNB one. Today what I discovered what quite a surprise. Not only had the old triple LNB dish been left in place, I was half expecting that. But I was expecting ALL of it to be left in place. What was left was a 'dish skeleton'.The three LNB's had been stripped off by the installer. Not an attractive sight. Now I'm certainly going to inform DirecTV of this incident. How would you recommend I approach this with DirecTV? Any speculation as to the position they'll take? And lastly, am I over reacting to this equipment liberation or should I have the offender arrested?