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error 14-590

Discussion in 'DIRECTV General Discussion' started by rjgogo, May 30, 2018.

  1. rjgogo

    rjgogo Cool Member

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    Aug 30, 2007
    HR24 Just got the message, a problem has been detected in the storage device etc and the code given was 14-590. A google search turns up nothing. I had a HR22 sitting unused and swapped the hard drives, same error. The HR22 was working at time of storage. Any ideas?
     
  2. jimmie57

    jimmie57 Hall Of Fame

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    Jun 26, 2010
    Texas City, TX
    14 | On Screen Text: “Internal Storage Error Detected. A problem was detected reading your internal storage device.
    Please call Customer Service at 1-800-DIRECTV and report the diagnostic code displayed below.
    Diagnostic Code: 14” | What to do: Select "Reboot" to reset Receiver.
    If still a problem: Do NOT try to reformat from the front panel. Replace Receiver.
     
  3. rjgogo

    rjgogo Cool Member

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    Aug 30, 2007
    So I shouldn't spend $25 on a new hard drive?
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    You might have just run across two bad HDDs. Depends on what you want to do. You can't save your recordings either way. Getting a refurb might be a wise choice.

    Rich
     
  5. rjgogo

    rjgogo Cool Member

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    Aug 30, 2007
    I don't want to get into another contract with them, Is there some place I can get a refurb unit outside of Direct TV?
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    You don't go back into commitment if you have a bad HR. All you do is get a replacement.

    Rich
     
    jimmie57 likes this.
  7. litzdog911

    litzdog911 Well-Known Member

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    Jun 23, 2004
    Mill Creek, WA
    They'll replace the DVR for $20 (free if you have their Equipment Protection Plan)
     
  8. trh

    trh This Space for Sale

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    Nov 2, 2007
    NE FL
    If possible, watch the shows on your HR24 now. But call DIRECTV and give them that code. They will have you go through a few steps in their scripted troubleshooting (and you've probably done all of them), and then they will ship you another HR24. As litzdog911 said; $20 for shipping or free if you have their protection plan. But no additional commitment because you're replacing a unit.
     
  9. Jun 1, 2018 #9 of 10
    rjgogo

    rjgogo Cool Member

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    Aug 30, 2007
    Thanks all, They are sending me a new unit.
     
  10. trh

    trh This Space for Sale

    6,405
    406
    Nov 2, 2007
    NE FL
    Refurbished unit...... The HR24s have been out of production for years.
     
    jimmie57 likes this.

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