Today, I can't open either of my AOL desktops. I have installed 9.7 and 9.0. The reason I installed the old, 9.0 in addition to the 9.7 is so that I can retain access to my "mailbox" that is on my computer, as, last I knew, AOL did not have any means to merge mailbox content. Basically, if you moved stored AOL mail from one computer desktop to another, it would displace it rather than merge with it. But anyway... At some point a screen came up, claiming to be from AOL, saying that there was a defective AOL desktop file that was preventing me from running AOL, and that to remedy that problem, need to either go to http://daol.aol.com/software and reload my software, or call 800-827-6364. I was reluctant and chose not to do either of those things at tthat time. But then I got a notice from Norton saying that it had encountered a problem, so I had it look for a solution, which took about an hour, but it allegedly failed to find a solution. That was all strange because Norton did not tell me what the nature of the problem was it was remedying. After Norton had failed to fix the problem, it advised me thusly: print Error: "3039,65559" appears on my Norton product To fix this problem, uninstall and reinstall your Norton product. Download and run the Norton Remove and Reinstall to uninstall your Norton product. Download and run the Norton Remove and Reinstall tool The Norton Remove and Reinstall tool uninstalls all Norton products from your computer, and reinstalls the latest version of your Norton security product. If you have any other utility products like Norton SystemWorks, Norton Ghost, pcAnywhere, or Norton Utilities, you have to reinstall them manually. Before you proceed, make sure that you have the installation CDs or the downloaded installation files of those products. If you have received your Norton product from your service provider, skip this step and, use the Norton Removal Tool. To download and run the Norton Removal Tool, go to the Norton Removal Tool download page. Download the Norton Remove and Reinstall tool. Save the file to the Windows desktop. On the Windows desktop, double-click the NRnR icon. Follow the on-screen instructions. Restart the computer. Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts. Two questions: 1. Does this look like a real Norton remedy?, and 2. Is that AOL download site their real download site?