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Excruciatingly slow DVRs: a potential fix

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Doug Brott, Jul 14, 2011.

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  1. Jul 14, 2011 #1 of 324
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    Jul 12, 2006
    Los Angeles
    I have created a new thread so that my post can be more easily found.

    The original thread: All my receivers are excruciatingly slow can be found here.

    DIRECTV has made some changes that should fix the slow DVR problem. I'd like for those of you still having this problem to do something so that we can prove or disprove that the fix works. If you are still having the slow DVR problem, please restart your DVR. You only need to do this once, and you only need to do this if you think you still have the slow DVR problem.

    You can use one of the following two methods to restart your DVR:

    (1) Open the access card door on the lower right front of the DVR and press the red button inside (RBR)

    (2) Using your remote, choose {MENU} > {Parental, Fav's & Setup} > {System Setup} > {Reset} > {Restart Receiver} and then {DASH} to verify


    Feel free to continue discussing this issue in this new thread.
  2. Jul 14, 2011 #2 of 324
    Joe C

    Joe C Godfather

    Mar 2, 2005
    I have seen the statement several times now that the HD GUI will speed things up. Will the GUI help with remote response time, channel change times and other overall speediness or just help while using the guide ?
  3. Jul 14, 2011 #3 of 324

    Avder Hall Of Fame

    Feb 6, 2010
    My DVR has been excruciatingly slow lately. Ive tried several resets (none within the same half hour tho, I may need to try that soon), as well as doing the channel 1 -> red red blue blue yellow green NVRAM clearing code and while both fixes clear the problem up for very short periods, its always back very quickly. It takes anywhere from 10 to 45 seconds to change channels, the DVR often goes periods of up to 45 seconds before it responds to commands, scrolling through the recorded programs list is an exercize in patience sometimes, and god help me if I want to view the to do list.

    I hope it gets fixed soon...
  4. Jul 14, 2011 #4 of 324
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    Jul 12, 2006
    Los Angeles
    Did you try a reset today? This is recent.
  5. Jul 14, 2011 #5 of 324
    Jon J

    Jon J Grouch Extrordinaire

    Apr 22, 2002
    Music City, USA
    I take it that those of us who did resets when that advice was first given days ago need to do it again?
  6. Jul 14, 2011 #6 of 324

    carl6 Moderator Staff Member DBSTalk Club

    Nov 15, 2005
    Seattle, WA
  7. Jul 14, 2011 #7 of 324

    Spicoli This is only a test...

    Jun 7, 2006
    I deffinately will try this when I get home. I have done a couple of resets but nothing within the last week or so because it didn't help.
  8. Jul 14, 2011 #8 of 324
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

    Jun 18, 2006
    I think what Mr. Brott is saying is that within the last few hours, some changes have been made that should help you, but that you need to reset after those changes have been made.
  9. Jul 14, 2011 #9 of 324

    HDJulie Icon DBSTalk Club

    Aug 10, 2008
    These changes would have been pushed to the machines? If so, would that update the software date & time?
  10. Jul 14, 2011 #10 of 324

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
    I would guess these are in the data stream, as a reboot doesn't force a software update.
  11. Jul 14, 2011 #11 of 324

    litzdog911 Well-Known Member

    Jun 23, 2004
    Mill Creek, WA
    It's not related to any software updates. It's related to changes in the Guide Data stream. Try the reset as Doug advised.
  12. Jul 14, 2011 #12 of 324

    HDJulie Icon DBSTalk Club

    Aug 10, 2008
    Right, I knew the reboot wasn't going to bring down data.

    I'll reboot the DVR's tonight. Can you do that from the iPad app? If not, I'll have to trudge up to the Man Cave to do my husband's :).
  13. Jul 14, 2011 #13 of 324

    rmduff New Member

    Jul 12, 2007
    Did a reboot and my HR21-700 was working great but it only lasted about 30 minutes. It is now back to super slow response from the remote. So it looks like the fix does not work for me.
  14. Jul 14, 2011 #14 of 324
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    Jul 12, 2006
    Los Angeles
    Thanks .. I'm trying to confirm, but looking at the firmware monitor, it appears if the HR21/22/23 will be getting a download later tonight - 0x4cc.
  15. Jul 14, 2011 #15 of 324

    bobfrapples Cool Member

    Jul 7, 2011
    Restarted my HR24 and no improvement. Still slow pulling up menus and changing channels. Same as last night when it took a turn for the worse. Instead of lagging, the playback is now more pixelated. Don't know if that's a longer or shorter lag than just skipping.

    I'm starting to have more serious doubts that these software issues fried my hard drive. So unfortunate.
  16. Jul 14, 2011 #16 of 324

    triple6sickness New Member

    Jul 13, 2011
    another great way to speed up the HD-DVRs is to turn off the scrolling effects
    press menu <<parental favs<<system etup<<display<<preferences<<scrolling effects
  17. Jul 14, 2011 #17 of 324

    CCarncross Hall Of Fame

    Jul 19, 2005
    Highly doubtful, if anything its just a coincidence.
  18. Jul 15, 2011 #18 of 324

    Groundhog45 Hall Of Fame

    Nov 9, 2005
    Cedar Park,...
    Well, I did a restart at about midnight central and after forty-five+ minutes, it seems to be noticeably quicker in the guide and list. I'll see how it is after ten or twelve hours.
  19. Jul 15, 2011 #19 of 324

    LI-SVT Icon

    May 18, 2006
    I will reboot my HR21s tonight and post back what I observe. Thanks Doug.
  20. Jul 15, 2011 #20 of 324

    MysteryMan Well-Known Member DBSTalk Club

    May 17, 2010
    Did a reboot last night. This morning my HR22-100 still shows 0x4a7 for software. No sign of 0x04cc. After powering up receiver menu and channel change froze up. This lasted for several minutes. After it cleared I started watching "The Man Who Knew Too Much" on Cinemax MoreMax. Then poof, lost all my premium channels and HD Extra Pack. Had to call DirecTV. They corrected the problem but was given no explanation as to why that happened. :shrug:
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