I just made the call about an hour ago. Out of contract since 12/31/12, currently with 1xH24/2xHR24/Whole-Home Deca that was upgraded on 12/31/2010. I also had a credit that expired last month, so current bill is at ~ $101 for Choice Extra Classic with 3 rooms. Called and immediately asked to speak with retention. Lady was very nice and polite, and seems to "know the business". I told her upfront that I am interested in replacing one HR24 with HR34. She offered to keep the two HR24 and get Genie instead of the H24 in the bedroom. I said that I probably won't do that because: 1. it involves installation (new LNB and switch) 2. Not sure I want a DVR in the bedroom; the H24 is quiet, I am afraid that a hard drive will be too loud. 3. If recording seven channels simultaneously is not enough for a family of four, I don't know what will... Right of the bet she offered to send me HR34 for self swap for $49 ($250 off of $299). No need to send an installer. Everything else remains the same. I asked about lowering the bill/promotions. She said nothing they can apply at this time with the upgrade. If I wasn't upgrading, she could give me $25 off for 12 months. So, $49 for Genie is a good deal, IMO, and very simple - no need for appointment, etc. At the same time, it really upsets me that for a lower monthly bill I can get more if I switch to DISH (right now they offer the Sling box for one time $49). Their hard drive is larger. I told her that, I said I really like D*, been with you for 9 years and I can get more but I don't want to go through the hassle and at the end of the day I also need to look at the bottom line each month. Nothing she could do. I guess I am gonna have to give it a real thought. Both options are tempting. I could probably save over $200 a year if I go to DISH.