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Existing Customers going to Genie

Discussion in 'DIRECTV General Discussion' started by KsBillsFan, Oct 27, 2012.

  1. Datagg

    Datagg Legend

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    May 17, 2009
    Mesa, AZ
    i was thinking about grabbing this also as I am one to stay on top of the tech, but things working so well now with n56. best router I have ever owned... yet still I may take the plunge just because. :righton:
     
  2. May 2, 2013 #322 of 343
    goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    My sentiments exactly. Sad when you really think about it lol.
     
  3. May 3, 2013 #323 of 343
    Datagg

    Datagg Legend

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    May 17, 2009
    Mesa, AZ
    It is... Yet us early adopters if you will are nuts..LOL... like when the ps4 and 720 come out, ill be there.... its madness.... ahhhh :rotfl:
     
  4. May 3, 2013 #324 of 343
    goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    Ahhhh, can't agree with you there. I'm a computer man myself.
     
  5. May 3, 2013 #325 of 343
    Datagg

    Datagg Legend

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    May 17, 2009
    Mesa, AZ
    I build computers, so im nuts there also.... all tech..Someone help me.... :eek2:
     
  6. May 6, 2013 #326 of 343
    rtring

    rtring New Member

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    May 6, 2013
    Tampa, FL
    I am going to go with Dish Network's Hopper unless Directv agree to install Genie at no charge. I am calling today.
     
  7. May 6, 2013 #327 of 343
    goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    Cool story bro. Let us know how it goes.
     
  8. May 7, 2013 #328 of 343
    blucas95

    blucas95 Legend

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    Sep 26, 2006
    How did you make out?

    I'm a long time customer (12 years) and spend between $120 and $150 per month and also have had Sunday Ticket every year. I called back in January and was told $299 (full price) since I still had until August on my current commitment. The CSR told me to call back in April so I was within 4 months of being out of contract. I called back last week and they offered me the Genie, Cinema Connection Kit and installation for $150. I jumped at the offer since it's a savings of $300. I just didn't feel like fighting them for a lower price.

    The installed came out last Saturday and did a great job - even replaced the LNB on the dish which might not have been needed when we saw some strange pixelation on only one channel (A&E). Loving it so far!
     
  9. May 7, 2013 #329 of 343
    snowden2876

    snowden2876 New Member

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    Apr 28, 2013
    oklahoma
    Got the Genie and connection kit free..paid $50 instal..Also, got Sunday ticket max for $100..renewed my contract...
     
  10. May 7, 2013 #330 of 343
    snowden2876

    snowden2876 New Member

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    Apr 28, 2013
    oklahoma
    Also put in a new swm 5 dish..
     
  11. Elroweho

    Elroweho New Member

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    Jul 31, 2013
    Wisconsin
    Just signed up for the free Genie upgrade offer which I got via an email from Directv. I was really cautious about what this "free" upgrade would cost so I emailed their Customer Service group a couple of times for no pressure answers. Long story short, I will be getting the Genie, 2 client "minis" the SWM update for about $90 month (Entertainment package and no premiums) The only extra charge is $20 for "delivery". No charge for the install and yes I do have to recommit to 2 year contract, but I was told my price is lock in for the 2 years. I get the works installed August 5th so I'm like a kid at Christmas right now. At least on paper it looks like a real good deal as we were having trouble with the standard DVR (7 years old) and our Directv Remotes were almost completely shot. So I was going to need to make a move soon anyway, I was a little hesitant to check Dish since I've heard lots of horror stories about them, but Directv has it's fair share too. In general I've been happy with their service and I attribute the equipment trouble with age.
     
  12. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Dec 2, 2010
    Winters,...
    Welcome to DBSTalk, and it sounds like you'll be all set. Let us know!
     
  13. dlm

    dlm New Member

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    Jan 3, 2008
    Have 3 HD-DVRs, an HR20-100, an HR20-700 and an HR22-100. The 22 is about 3 years old, the others are much older.

    I just ordered Genie and two minis to replace them.

    I got offered the $99 equipment and $49 install...asked if I could do a self install and since I already had whole home DVR they agreed. The rep said they were throwing in free shipping which was (according to her) a bit unusual and likely due to how long I have been a customer (since 2003 or 2004). So, whole thing for $99+tax.

    I *think* that's about as good a deal as I could reasonably have expected...the only part I have a slight concern about is not knowing whether it's going to be a 34 or a 44 until I get the box (though, that's not any different than finding out what the installer shows up with).
     
  14. ToBeFrank

    ToBeFrank Legend

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    May 15, 2009
    I upgraded last week. I've been a DTV customer since 2009. My 2 year contract ended in May of this year. Before the upgrade I had a HR20 and a HR22 that I was using whole home in a SWM setup.

    I looked at Dish and the Hopper before calling up DTV. I let the CSR know I can save almost $500 this year if I switch to Dish and get the Hopper. He ended up giving me a genie and a client for self install with free shipping. I also got $20 off for a year, $15 off for 15 months, and $13 off for 2 years ($10 HD fee and $3 whole home fee). In total my upgrade cost me nothing, and I'm saving $852 during this new 2 year contract.
     
  15. Datagg

    Datagg Legend

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    4
    May 17, 2009
    Mesa, AZ
    It happens from time to time when you get a rep that goes that extra mile.. Congrats
     
  16. shendley

    shendley Hall Of Fame

    1,798
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    Nov 27, 2005
    I called about a month ago when Directv started wheelin' and dealin' on deals for NFLST. I got to retention and asked about any deals that might be available for NFLST and an upgrade to Genie. He got me ST for free, but said the best he could do on Genie is to get my system at home ready for it by giving me a free upgrade to SWiM so I could do Whole Home with my three HDDVRs. When the installer upgraded me he told me that he thought I might have trouble with my two older HR20s on the new system. I did and so I called a couple of weeks later and asked a first level CSR if instead of trading in my two old 20s for some more old refurbished HDDVRs, I could trade them in for a Genie and 1 mini (keeping my HR 24 which works great) at no charge. She said she couldn't give me a deal on them, so I asked if she could transfer me to retention. She did and that CSR got me the Genie and mini for free without even blinking an eye. Installer arrived with a 44 and I am digging it!
     
  17. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    I went through the process for my parents. First I called a local place to see if they could just buy a Genie and just pick it up so I could install it. He claimed that self installs weren't allowed, and that they didn't have any anyway.

    So called DirecTV and got free genie and CCK, $50 install. Didn't ask about ST as they wouldn't be interested. Think we're going to replace Dad's box with their current DVR, but he's not too happy with that part of the deal. I told him he can ignore the complicated DVR parts and just use it like his receiver, but he's not convinced. Doing this more for Mom, who a few years ago said she didn't need a DVR.
     
  18. Aug 3, 2013 #338 of 343
    GregLee

    GregLee Hall Of Fame

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    If DirecTV wants me to follow it into a new technological future, there is something it has to do, first. It has to fix the external disk interface so that I don't have to throw away all my backlog of recorded programs every time I get a new receiver.
     
  19. Aug 3, 2013 #339 of 343
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Pretty sure it's not much of a technical hurdle to do that, Greg, but for whatever reasons, we don't have that, and many of us would like that.

    One should make sure that one's backlog is viewable in a reasonable period of time. Reasonable is up to the individual, but might be tied to desired upgrade timing....
     
  20. Aug 3, 2013 #340 of 343
    longrider

    longrider Well-Known Member DBSTalk Club

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    Elizabeth, CO
    My solution to that has been that I just keep my old DVR until I have watched everything. 3 or 4 months is only $18 - $24 so no big deal there. I definitely want to see external drive portability too but my concern is when a DVR dies and you dont have a few months to watch old recordings. I know it is a copy protection issue but I would think you could tie the encryption key to the account and not the receiver
     

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