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Existing Customers going to Genie

Discussion in 'DIRECTV General Discussion' started by KsBillsFan, Oct 27, 2012.

  1. Nov 27, 2012 #81 of 343

    Dmtalon Mentor

    Nov 9, 2007
    Well as a follow up to my earlier posts. My Dish install was yesterday. One hopper and two Joey's

    The Dish Installer was able to reuse the existing DTV mount, and everything went smooth. We did have to run two new lines since he accidentally chunked up the existing one with his drill trying to make a second hole... Very happy with the Hopper and Joey setup so far. The thing is SOOO fast it's crazy. The thing moves as fast as you can command it.

    I put one Joey behind the Master Bedroom TV and it's streaming from the Hopper via hard wired gigabit only, no coax. pretty sweet. And since the Hopper is in the basement I routed the antenna (coax) up stairs and that works quite well.

    Might actually retire my Harmony and just use the UHF remotes. Time will tell.

    Time will tell how everything works out but I'm quite happy with the change, and the free equipment upgrade.
  2. Nov 28, 2012 #82 of 343

    TDK1044 Godfather

    Apr 8, 2010
    Why? You don't own the equipment. Why pay SS $349 for an HR34 that you don't own, when you can pay D* $199 for one as I did? You still have to activate it with D* whoever you get it from, and D* owns the device.

    I paid a total of $248 for an HR34, a Genie thin client, a full install of both devices, and the tech deactivating and removing my three HR24 DVRs so that I didn't have to get boxes shipped to me in order to return the DVRs.

    The whole process, including activation of the HR34 and the Genie client, took about 30 minutes, and the tech left with my old DVRs.

    I have purchased from the excellent Solid Signal in the past in order to guarantee getting the model of DVR that I desired, but with the HR34, why pay SS $349 when you can pay D* $199? :)
  3. Nov 28, 2012 #83 of 343

    Beerstalker Hall Of Fame

    Feb 9, 2009
    Peoria, IL
    I just tried this yesterday for my neighbor. He was upgrading from an old SD only account with just one standard def receiver, and the old Total Choice package.

    My results weren't as good as some on here. I was only able to get them to come down to $149 for the HR34, one C31 client for free, and one C31 client for $99. So $248 out of pocket total. Then of course the new HD, DVR, MRV, and two additional receiver fees for another $33/month. My neighbor was not willing to do that.

    So I kept talking to them and was able to get one HD-DVR and two HD receivers for free instead of the HR34 and C31 clients. To offset the increase in the monthly fees the CSR changed him over to the current choice package, and was able to give him a $27/month discount on his service for a year. So now his bill should only go up by $6/month for the next year, then it will jump up the remaining $27 dollars.

    I guess even though he has been a customer for around 15 years, his low package, and only having one receiver didn't give him a good enough rating to get them to give a better deal on the Genie setup. I'm hoping he is happy with what he got in the long run though. They have never had a DVR before, and I told him once he gets one and starts using it I'm sure he will see that the $11/month cost is probably going to be worth it.
  4. Nov 28, 2012 #84 of 343
    RD in Fla

    RD in Fla Icon

    Aug 26, 2007
    My previous explanation when asked earlier on in the thread:

    In addition to those reasons I already mentioned, personal preference and the joy of doing things myself. I could protest the current Directv model of no self-installs but that is the company's preference. Two years doesn't matter, been a customer since 1995 and I'm not going anywhere. Probably not economically sensible (it's just money and what entertainment is a sensible investment?) but the peace of mind is priceless. Did my self-install today. Had to put the old LNB back on the dish (I had installed a SWiM LNB a few years ago) so I would have four inputs into the SWiM 16. Moved a few receivers around and installed the Genie. Called to activate and everything is great. What a nice machine. The wife, daughter and myself are thrilled that we now have nine available tuners to record on. No more recording conflicts.
  5. Dec 2, 2012 #85 of 343

    gfrang Hall Of Fame

    Aug 29, 2007
    I just called to get a genie but the csr didn't understand that i had no indention on paying a bloody cent on the freaking thing when i can get a hopper for free.I am a long time sub, 13 years whit a spotless payment record because of auto pay.

    I am not complaining i understand that the they can only do what they are told to do but i am thinking about leaving pay tv and just using the antenna but i have to check with my better half epically when she is now paying for Directv, it is like the double whammy lose Directtv lose Gf of 13 years.

    Well i guess i am complaining but what c an i do jump out the freeking window
    i only breaa ancle or something:nono:
  6. Dec 2, 2012 #86 of 343
    Jimbos G

    Jimbos G Mentor

    Mar 19, 2006
    LOL. DirectTV wishes all customers were like you ! Pay for equipment even though they offered it to you for free, install yourself for the joy of it and pay your monthly bill with a smile on your face ;)

    I'm also a 15 year customer on Auto-pay and the best deal I could get was $100 discount for the Genie. I'm not too concerned though, I figure I'll give it some time and eventually I'll be offered a free upgrade.
  7. Dec 2, 2012 #87 of 343

    SteveHas Hall of Fame

    Feb 6, 2007
    Last Sunday I got my HR34 installed.
    Genie was free, but had to pay $49.00 for install.
    I too have done all prior installs myself.
    The $49.00 turned out to be a massive bargain!

    dish needed to be re-peaked
    prior installer never grounded dish, that was done
    New LNB
    new splitters
    SWiM 16
    Green 4 way splitter
    DECA units
    new wire runs
    7 hours of work

  8. Dec 2, 2012 #88 of 343

    SPACEMAKER Freethinker

    Dec 11, 2007
    Mason, MI
    Are you a Premier subscriber?
  9. Dec 4, 2012 #89 of 343

    KsBillsFan AllStar

    Oct 16, 2009
    SteveHas, happy the install went well for you because I know the Bills football season isn't going great. I hope for some changes for next year, but not holding my breath.
  10. Dec 4, 2012 #90 of 343

    bm54409 New Member

    Mar 28, 2008
    I called to cancel and was given about $30 off a month for a year, 3 months of all the movie channels free, a $200 gift card and was offered the genie (2 rooms) for $49. I guess being a loyal customer for 19 years paid off.
  11. Dec 5, 2012 #91 of 343
    RD in Fla

    RD in Fla Icon

    Aug 26, 2007
    19 years? Directv launched on June 17, 1994.
  12. Dec 5, 2012 #92 of 343
    Ed Campbell

    Ed Campbell Hall Of Fame

    Feb 17, 2006
    Depends on where you were. They did my install March, 1994.

    Signed up at their storefront in town. Bank financed the purchase in February, 1994.
  13. Dec 5, 2012 #93 of 343

    ewing453 Cool Member

    Oct 22, 2008
    I was offered $299 from retention for the genie.

    I called a few days later to address a problem with some receivers not getting 103 sat. Talked to case management and in the process was offered a free equipment upgrade since I had the protection plan. I have a total of 17 tuners with the genie swap, to make a long story short I got the following totally free:

    Genie DVR
    Swm expander
    2nd swm-16
    2 1x4 splitters
    2 DECA for existing receivers
    New LNB for the dish
    Free install

    I did end up buying a swm-E2 because I didn't like how I was going to have to mount the SWM-16 upside down.

    On a side note I had the 5 LNB dish. I have not noticed any problems with HD on HR21 receivers, but the newer receivers in the kids room were missing HD channels. The tech could not even get the 103 sat to register on his meter, se he replaced LNB and all is working now.
  14. Dec 5, 2012 #94 of 343

    weadjust AllStar

    May 9, 2008
    Tupelo, MS
    Did you just look at the searching for signal message until they started broadcasting in June?:lol: The first system sold in the USA was at Cowboy Maloney's Electric City in Jackson, MS on June 17, 1994.

  15. Dec 7, 2012 #95 of 343

    wthalliii New Member

    Dec 13, 2007
    Just got my Genie & three clients a couple of days ago. It replaced an HR-21 and a SD DVR (don't remember the model). The installer charged me $50 for doing one wire run. I had coax running to the other two TV's. The interesting thing was that the $50 went to him, not to DirecTV. Whatever. Anyway, that's the only thing I had to pay up front. According to what DTV told me, I'll be paying monthly charges of $3 for whole home, and $6 each for two of the clients.

    Actually, when I called, I was not aware that the Genie had been released. I was wanting to replace the SD DVR with HD. When she asked if I was wanting the Genie, I asked how much. She said that it was no cost for new customers. So I asked, well, how much for me? She said she'd look, and then said she was surprised that it was offering me the Genie plus one client for free. I jumped on that.

    I'm happy with it so far. Dunno about the Genie Recommends thing yet, we'll see, but the menus are faster than my HR-21 was. And they expanded the series manager so that it has more than 50 slots. That's great! I was always running out.

    BTW, someone was talking about some kind of extended warranty thing for Texas that gets you free upgrades every two years. As far as I know, I'm not on that. I am in Texas, though.
  16. Dec 7, 2012 #96 of 343
    Diana C

    Diana C Hall Of Fame DBSTalk Club

    Mar 30, 2007
    New Jersey
    I simply had everything in place for the installer - I had already balanced the tuner count on the SWM, run the coax, the HDMI and digital audio lines, I even ran the power cord. All he had to do was plug it in and turn it on. He was in and out of here in under 20 minutes.

    By letting him plug it in, I saved $270 off the Solid Signal price.
  17. Dec 7, 2012 #97 of 343

    goinsleeper Godfather

    May 22, 2012
    It was mentioned several months ago that Texas customers had a $2 increase on their protection plan and it now allows for a free upgrade every two years. It's not a special addition, it's now built into your regular protection plan coverage.
  18. Dec 7, 2012 #98 of 343

    txfeinbergs Legend

    Nov 15, 2005
    This is correct. The trial for this program is being done in Texas and I was able to take advantage of it. Note that you had to have been on the protection plan for at least 1 year before you can take advantage of your first free upgrade (to prevent people signing up just to get a bunch of new equipment and then dropping it afterwards I imagine). I was able to get a Genie and 2 C31 clients for free (albeit you are locked into another two year contract though).
  19. Dec 9, 2012 #99 of 343

    wthalliii New Member

    Dec 13, 2007
    Okay, that makes sense. It keeps you under contract. But it also does get you the latest equipment, so I guess that balances it out.
  20. turkeylord

    turkeylord Cool Member

    Jan 9, 2008
    Looking to make the jump myself. I've been holding on to my HR20 and H20 up untill now because DTV still hadn't done HD locals in my area. As of a month ago they finally launched.

    I have some recordings on the HR20 that I'd like to keep, what are my options? Use it as an active receiver? The UI is sooo slow it drives me crazy. Can I keep it in a closet somewhere to serve the recordings over WH and not pay the receiver fee? I understand from reading some threads that it's not possible to transfer recordings to the new DVR.

    I still need to do some more reading here, I'm not entirely sure if I'm going to need a new dish or not, right now I have the non-SWiM AU9 I believe.

    *EDIT* Oh, and I'm using an alternate IR code set in my home theater - does the Genie still have this feature?

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