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Existing Customers going to Genie

Discussion in 'DIRECTV General Discussion' started by KsBillsFan, Oct 27, 2012.

  1. inkahauts

    inkahauts Well-Known Member

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    Genie has multiple ir codes and rf and such. With this being the holidays and most stuff on repeat, I'd suggest you hold off a bit and watch all those recordings on the HR20 pronto. You can't hide it in a closet and use it as a server without paying for it. The other thing you could do is put it where the h20 is now and then have the genie and the HR20.

    And yeah, they will upgrade you dish with the install of a genie.
     
  2. rahlquist

    rahlquist Hall Of Fame

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    Jul 24, 2007
    As part of your install did you need a SWiM upgrade?
     
  3. mbailey

    mbailey Mentor

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    Doing the install as I type. Got Genie (add-on) for new TV. Had to go with SWM16 from Zinwell switch keeping HR20, HR21, HR24, H21 and 2-H24's. Will see how this works when done. Have had zero problems with whole home DVR's and HD receivers up to this point.

    Cost for HR34 - $49.00 plus $49.00 install. With $10 monthly discount for the next year.

    Here is how: Called DTV and told them I wanted to add HR34. Was told $399.00 + Install. Told DTV that was too much and would probably change to TWC and for CSR to place this in notes on the account. Called back 3 hours later, to order HR34 again. When CSR looked at account notes, they transferred me directly to retention who gave me the above offer. Thanks to DBSTalk for clues on how to save over $400.00.

    DTV customer 1995-2002, 2006-present
     
  4. Mjbillmeier

    Mjbillmeier Cool Member

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    Oct 8, 2011
    I called and got Genie foe $49 and no install as well as additional Hr24 for free. I now have (3)hr24, (1)hr34, (1)h24, (1)h25 and (2)standard. They also lowered my bill $28 a month. Required new 2yr commit.
     
  5. inkahauts

    inkahauts Well-Known Member

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    Ok, I give... Why on earth do you still have two sd receivers? :)
     
  6. TDK1044

    TDK1044 Godfather

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    No. I already had a SMW 8. I was going from 3 DVRs on whole home DVR to an HR34 plus a Genie Client. :)
     
  7. dracozny

    dracozny Cool Member

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    Oct 1, 2009
    too bad that trick doesn't work with Employee accounts.
     
  8. taoseno

    taoseno Cool Member

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    Sep 12, 2011
    I called last week and after much negotiations and the threat of the Hopper I got them down to $49 + $49 install; immediate $50 one time credit and a $10 credit for next 6 months. So I said yes and there were to install last Friday; called last Friday morning and cancelled due to big snowstorm. I had to call back and reschedule and got pushed back to tomorrow afternoon. A little disappointed but I really feel for the techs in this area who deal w/ lots of winter weather and inadequate vans w/ no 4WD and a huge service area to cover. Last week it was -12F here...........
     
  9. cheap fish

    cheap fish Cool Member

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    Oct 10, 2007
    Called this AM, $49 install charge for $0 Genie, they'll be moving my HR-21 to the spare room. I only called to see if the free upgrade of my SD-Tivo to HD DVR was still available. I agreed to a two year contract, but where else am I going to get TV from, Comcast and Dish are a joke.

    Had a TV in the bedroom, but never watch it, heck the box is never on because of the noise, moving to a spare room will be better. Guess my bill wil drop $2 since I won't be paying the $5 Tivo charge, but I'll have the $3 Whole Home.
     
  10. Kayhold

    Kayhold New Member

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    Dec 27, 2012
    Wanted to give my experience.

    Been with DTV since 2003, currently running 2 HD DVR's, no SWM.
    I have whole home run through a cat5 cable.

    When the whole Comedy Central thing was going on, even though I had no plans to leave, I called and threatened and got a lot of discounts and a free year of NFL Sunday Ticket and a new HD DVR upgrade.
    I was supposedly on a new contract starting then.

    I called this week about upgrading to Genie and was told it would be full price.
    I asked to cancel, knowing I would get a discount, but had no plans to cancel since I thought I had about 18 months left in contract.

    This guy tells me I only have 4 months left in contract, and they would do the install and genie for $150, plus $100 for the other TV.

    I told them I would call back - I talked to the husband and we decided to do it.

    I called back, but told them I wanted to still cancel, because it was not sitting well with me that I, as a loyal customer, could not get the same deal a new customer does and I really don't want to deal with a company who does no respect long time customers, and would gladly pay my $80 cancel fee and go somewhere else.

    Even though I was secretly willing to pay the other price, this guy dropped the fee to $0 for the Genie, $0 for the extra TV, and $49 install.

    I told him to waive the install fee, and we'd go ahead, so he dropped it, too.

    So, I ended up paying nothing, but did sign a new contract; Comcast is the only other option we have, which is not going to happen because I would never go back to them, so it wasn't a big deal.
    Plus they ended up giving me a $20 credit per month for the next year - not sure why, but I won't complain.
     
  11. miggo

    miggo AllStar

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    Feb 28, 2007
    I just got off the phone. I could not get them below $299 + install. I have been with them for 15 years. I was adding a receiver. Maybe I should ask about upgrading my old R15 instead. I own it so I could re-activate it later if I want to. I use it for my slingbox!
     
  12. Oogie Pringle

    Oogie Pringle Cool Member

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    May 24, 2008
    I haven't been able to get them below this either. The last time I talked they would just ship me the Genie for $299 to self install. Apparently they know that I have a SWM 16 in the system.

    Then, yesterday they started calling me again to see if I have enough HD receivers (I'd told them during an earlier conversation that I was upgrading my last SD TV to an HD). They offered a new HD receiver for free if I would get back on contract. I told them that that wasn't good enough. If I'm going to go back on contract, I wanted the latest equipment so I would be good for the two years. Said that I wanted a Genie to swap for my SD receiver. They lady told me $299 to ship to me to install. Told her that wasn't good enough and that I did need an install because the SWM 16 just feeds right into an 8 that feeds all the receivers. She then came back with $199, free install and $15 credit for a year. It is getting installed tomorrow.
     
  13. bigdaddyps

    bigdaddyps New Member

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    Apr 21, 2011
    I had some D* yokel employee Chris in Tennesee say I had to pay 300 samolians to give them back 2 Hd dvr's to upgrade to a Genie!! I complained loud and hard to no avail. Pissed me off to the point I wanted to jump thru the phone and slap the taste out his mouth.

    My contract has expired, I haven't upgraded anything in 2 plus years, I have the protection plan, and I'm a long time customer. Didn't matter.

    How in the hell can they ask you to pay 200-400 dollars for a piece of equipment that you don't even own! Would anyone pay that kind of money to rent an audio receiver?

    They can kiss my tuchose!
     
  14. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    I paid $400 for mine, and know I'm not the only one.
     
  15. bigdaddyps

    bigdaddyps New Member

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    Apr 21, 2011
    Wow... Why would anyone pay that kind of money just for the temp usage of a product that is owned by D*????

    No way in hell that it makes sense. Of course if 400 bucks is a pittance to one, then I guess it doesn't matter.

    Not I, my brothers from other mothers.
     
  16. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Dec 2, 2010
    Winters,...
    Take a little longer view. The box has likely a five year + useful life. That's less than $10 per month to be added to the receiver fee.

    Leasing a car? How 'bout a few thousand down, and over $500/month.
    Often, it's made financial sense for me to lease rather than buy a new car. Here, truly, YMMV, and not just mpg.....
     
  17. dpeters11

    dpeters11 Hall Of Fame

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    Not a pittance but I decided that it was worth it to me, and I got one, haven't regretted it at all. I just don't like playing the games. I will call to see if there is a special being run, or ask what the price will be and if they give me a deal, great. But I won't play CSR games.

    Now, in the case of my 34, for various reasons, I got it before DirecTV would let a current customer have one even at that price, so I went through Solid Signal.
     
  18. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    Exactly. Plus, if anything does go wrong with the box, you know you'll never get anything less than a 34, which was a consideration for me. I would have been less likely to pay $200 for an HR24 and have it go bad and risk getting a 21. Plus, I figured that it might get more features that were exclusive, and I was right (not just Genie).
     
  19. Goldlexus

    Goldlexus AllStar

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    Jun 23, 2002
    I called to add another HD receiver for my sons new TV and they offered the Genie for free and $49 to install. Installer came out today and refused to climb up to the second story roof :( We've had many dish and directv people out and all of them got up on the roof with no problem. One installer even climbed up there when it was a bit icy! The pitch of the roof isn't steep. In the past installers just used a ladder to get on the first story roof and walked over the the dormer that intersects with the second story roof and climb up. This guy was a wuss. Now we have to wait for his supervisor to come and evaluate how to do the install and whether or not they will need safety equipment. What?! I think the installer just didn't want to do it. He felt it needed to be done all over including moving the dish down to the first story roof. There is more to this story which I wont go into but there are indications that he had things he wanted to do today so therefore didn't want to put in the time in on our install. I am slightly ticked off with this, after all I had things I needed to do today too. I have no clue when I can expect someone to come and install the Genie. I may need to call Directv in the morning to get this expedited.
     
  20. dpeters11

    dpeters11 Hall Of Fame

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    May 30, 2007
    Cincinnati
    I think I remember new regulations that prevent them from going on the roof, at least without fall protection. I believe DirecTV has decided to not let them leave the ladder instead of dealing with that, though they may still do it when needed and there are two installers present, etc.
     

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