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Existing Customers going to Genie

Discussion in 'DIRECTV General Discussion' started by KsBillsFan, Oct 27, 2012.

  1. Jan 5, 2013 #161 of 343
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Favre-

    One word of caution: Make sure you're not using up your mover's package before you move! You could then be behind the 8 ball. Meaning $$$ when you do move.
     
  2. Jan 6, 2013 #162 of 343
    wingrider01

    wingrider01 Hall Of Fame

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    they flag everything you get - your taking those items flagged it as a credit and from what I read there is a upper limit on the credits you get, if you surpass it you will not get anything else added. Maybe the difference between the current regualr price and the price you where offered is the remaining credit difference you have. Don't know for sure, but it appears to be.

    A credit is still a credit no matter if it is offered to keep you as a customer or just by calling in and asking
     
  3. Jan 6, 2013 #163 of 343
    prushing

    prushing Active Member

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    I haven't upgraded my boxes for a while, at least 2+ years. I have 2 HR22-100s.

    First offer was standard $249 fee and they said there were no discounts available. So I said that was crazy and got transferred. I guess it was retention that I got transferred to. She quickly looks at my account and says no problem. She does some stuff and comes back and says because I haven't changed equipment in a long time, the upgrade is free. I also qualified for $10 per month credit for 1 year, basically just extending the free HD Access.

    Now I just need to copy my backlog of stuff off onto my computer before the tech appointment.
     
  4. Jan 7, 2013 #164 of 343
    wingrider01

    wingrider01 Hall Of Fame

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    what are you going to use to do that?
     
  5. Jan 7, 2013 #165 of 343
    prushing

    prushing Active Member

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    Vulkano, basically it is a Slingbox and Nomad combined together. You can stream, but you can also record to the device and then transfer that to any computer, phone, etc. The only downside is when recording, you have to actually view the program on the DTV box.

    It works great for what I want which is to watch shows when I'm offline.
     
  6. Jan 7, 2013 #166 of 343
    dpeters11

    dpeters11 Hall Of Fame

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    So basically uses the analog hole to record DRM content?
     
  7. Jan 7, 2013 #167 of 343
    prushing

    prushing Active Member

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    Yes, anything that is output to the TV can be recorded. It does a lot of other stuff, but I use it to transfer recordings and occasionally stream.

    This is the model that has a HDD
    http://www.monsoonmultimedia.com/products_volcano_blast.html
     
  8. Jan 7, 2013 #168 of 343
    RoundRockJohn

    RoundRockJohn Legend

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    I think I just played CSR roulette, and lost.

    I have two HR20-700s (both around 5 years old now), with no SWM. I called and was quoted $299 + $99, along with another $150 installation fees (along with some other fees). But, Lucky me, with the protection plan I have, they were only going to give me a rebate of $50... basically, $597 was the quote for 1 FH34, 1 SWM, 1 C31.

    I said that was crazy, the guy on the phone was able to get to $520 and change. I'm actually kinda pissed about that number, since I haven't really taken any discounts, or freebies on my ST service, and have been with Directv for about seven years. It has been really wondering if I really need to watch a really bad football team in my home on Sundays.
     
  9. Jan 7, 2013 #169 of 343
    inkahauts

    inkahauts Well-Known Member

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    Call back and try again. Maybe even ask for retention dept.
     
  10. Jan 7, 2013 #170 of 343
    prushing

    prushing Active Member

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    RoundRockJohn-

    I've been with DTV for 7+ years and haven't tried to get discounts on NFLST or monthly bills and my HRs are 3-4 years old, so you should be able to get the same deal as me.

    Yep tell them you want to talk to a supervisor, I got the same BS. Also mention that you aren't under contract and that the current new sub offer is free HR34, plus $30 monthly bill, etc.

    Also when I got on the line with retention, apparently there is a difference between upgrade and replace. Say you want to upgrade one of your existing HRs. Also I would just keep the other HR and it will give you more tuners and nice to have backup DVR if something happens.
     
  11. Jan 8, 2013 #171 of 343
    montanaxvi

    montanaxvi Legend

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    Made another inquiry over the weekend. I'm on contract until mid this year due to upgrading an old SD DVR a couple years ago. I've never gotten any deals on my bill other than 2 referrals and the 2 year HD credit. They're still trying to get me for $200 for the HR34 alone, not even getting into any installation costs etc.

    Maybe by time an HR44 comes out they'll be willing to deal with me.
     
  12. Jan 8, 2013 #172 of 343
    RoundRockJohn

    RoundRockJohn Legend

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    Interesting idea. I'm going to call back, going through to Customer retention if I can.

    After some thought, I'm prepared to live with the NFL:ST if means saving $500 installation fees. The funny part is I was prepared to update my package to the highest leve, too.
     
  13. Jan 8, 2013 #173 of 343
    MurrayW

    MurrayW Legend

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    What is the Texas upgrade clause? I got a genie this summer, so I can't use it for a genie, but wondering if it is good for anything else?
    thanks!
     
  14. Jan 8, 2013 #174 of 343
    dpeters11

    dpeters11 Hall Of Fame

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    Here is the relevant section though it isn't staying exclusive to Texas.

    Being enrolled in the Plan for greater than twelve (12) months, also allows you to upgrade your DIRECTV hardware every (2) two years from the initial date of installation of your DIRECTV system
    or from the date of any prior upgrade received.
    o Your upgrade can range from any additional
    receiver up to an Advanced Whole Home HD DVR which may include up to three (3) client receivers.
    o Any upgrade to your DIRECTV system, including those offered as benefit of the Plan, will reset your DIRECTV programming commitment to two (2) years.
    o Electing to upgrade as set forth above does not automatically extend your term commitment under the Plan.
    - Dedicated technical troubleshooting professionals available 24 hours a day 7 days a week.
     
  15. Jan 9, 2013 #175 of 343
    joed32

    joed32 Hall Of Fame

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    Why not wait for the HR44 now, otherwise in a few months you'll have "old" equipment again.
     
  16. Jan 9, 2013 #176 of 343
    Datagg

    Datagg Legend

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    I had 6 months left on my contract... A call, stating I would save more going to Dish and the Hopper looks great and I want to cancel my account. They dont like the thought of the Hopper. After that mention, 2 days later free Genie hookup. You might give that a whirl. As for waiting for the HR44, well its taken over a year to straighten out bugs in the HR34 and still some exist, for me and others....So i would personally hold off on a new unit at least a year seeing as though DTV takes that long plus to get a piece of hardware to work as it should.

    Good Luck.
     
  17. Jan 9, 2013 #177 of 343
    dpeters11

    dpeters11 Hall Of Fame

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    Though there is a difference between when the HR34 came out, and the HR44. The 34 was a whole new class of receiver. The 44, while it has some differences shares a lot of code with the 34. In fact, if you look at the Firmware monitor, the build number for the 34 and 44 software is the same.
     
  18. Jan 9, 2013 #178 of 343
    Datagg

    Datagg Legend

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    Well that's actually bad news as the HR34 still has issues and its been over a year.... I'm usually a new tech early adopter, but DTV I would be reluctant to touch a new box until at least a year. I'm sick and tired of being one of there over charged Beta testers.
     
  19. Jan 9, 2013 #179 of 343
    RoundRockJohn

    RoundRockJohn Legend

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    What's the time frame on that? The HR20-700s are actually rather painful to live with right now.
     
  20. Jan 9, 2013 #180 of 343
    Datagg

    Datagg Legend

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