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Existing DirecTV subscriber, how much would it be to upgrade to Genie?

Discussion in 'DIRECTV General Discussion' started by Nguyenning, Jul 1, 2013.

  1. Prea

    Prea New Member

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    Jul 23, 2013
    What do you mean to share the internet connection? I don't follow. The genie doesn't need to be connected to the internet as far as I know, I don't know what the sharing you are referring to is, and I don't think whole home service has anything to do with internet. But I could be wrong.

    I do have a wired internet connection plugged into the hd-dvr right now (and what will be the genie) if that makes any difference.



    Ah yea very good points. I think I'll do that then.
     
    1 person likes this.
  2. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    You can have whole home with or without internet. Once it's set up, though, you'll have internet at each location.... very nice. You can disable or limit sharing as you wish.
     
  3. peds48

    peds48 Genius.

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    As I said on my prior post. The tech is supposed to set your system for WHDVR, this means installing a CCK or using the Genie as a bridge for the Internet connection. once this connection is made, all receivers will be able to "pick up" this connection via the SWM/DECA network
     
  4. paulman182

    paulman182 Hall Of Fame

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    Quick question (don't mean to hijack) but what if there is no internet connection in the home? Will they still install a Genie system?

    My internet comes from AT&T 3G.
     
  5. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    They should. Whole home will work without it just fine, but I do not know the specifics of what the installer "should" insist on.
     
  6. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    They should but may require a phone connection.

    Mike
     
  7. peds48

    peds48 Genius.

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    neither are required.
     
  8. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    OK, just be sure his installer knows that!! :)
     
  9. peds48

    peds48 Genius.

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    so you are saying if customers does not have phone or internet, they cannot have DirecTV?

    As much as I hate it, there are many new installs like that, specially mover's connect and new home buyers
     
  10. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    I am not close to saying anything of the kind.
     
  11. peds48

    peds48 Genius.

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    I am not close to saying anything of the kind.


    It sure sounded something very close to it... !rolling
     
  12. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    According to the latest customer agreement dated 24 June 2013 it is. It goes so far as to say you might need separate accounts for more than one TV unless they're all connected to a phone line.

    http://www.directv.com/DTVAPP/content/legal/customer_agreement

    It's not usually enforced but it is a requirement.

    Mike
     
  13. Tyrate

    Tyrate Cool Member

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    I was so excited after I got off the phone with my DTV rep that I had to tell someone about the AWESOME deal that they hooked me up with so I ran to the board to let the world know.

    Here's the run down, I'd originally called to cancel a box I was no longer using after it busted and it was in a spare bedroom that no one ever went into or used. Mrs *** the rep started off the experience by given me a $20 discount off my current bill, then I'd asked her about the GENIE boxes I was seeing on these DTV TV commercials and she immediately ordered me 1 cinema box, 1 genie, and 2 additional expansion genies with a free box move to my son's room which is normally an additional charge all for free but she wasn't done yet. She then preceded to give me an additional $50 off my bill for a yr, another $15 off for 15 months and free DVR service for a year. Which lowered my bill from $115 a month to $50 and change a month for a YEAR, Wow!! I would of been perfectly happy with that but since she was feeling so generous I'd figured what the hell let's see what she says about the NFL package and sure enough she gave me 1 yr of the NFL package for free and to put the cherry on top she threw in all the premium channels for 2 months for free as well. Needless to say the rep made my year and has erase any ill feelings I previously had about DTV right away.

    All that without a single yell or complaint from me, all I did was start the conversation off in a pleasant tone.

    It should be noted that I've been with DTV for over ten years and I haven't called about any free upgrades in over an year, so I guess they were feeling overly generous with me. Though I thought DTV was losing its grip on its customer service ratings over the past few years they have once again reminded me why they are #1 in customer and TV services! You should also note when speaking on the automated line be sure to say "cancel" when it ask "what are you calling for", it should get you directly to the retention team for help and that's where all the magic happens.

    Thanks again DTV for making my year!
     
  14. peds48

    peds48 Genius.

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    Yes, Mike we know is has been "required" since the early days but I have yet to see anybody being deny service because the lack either or both
     
  15. Prea

    Prea New Member

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    Yea my dad just called about upgrading to genie, and they're telling us we would have to pay the additional $3/month for whole home and that it's required for the genie. I don't see why it would be though.
     
  16. peds48

    peds48 Genius.

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    Yea my dad just called about upgrading to genie, and they're telling us we would have to pay the additional $3/month for whole home and that it's required for the genie. I don't see why it would be though.


    well all I can say is DirecTV policy.
     
  17. dpeters11

    dpeters11 Hall Of Fame

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    Though I think installers have to meet a certain metric and have a certain percentage connected either to phone or Internet. I wouldn't think that the required level would be so high though that it would be difficult to meet.
     
  18. peds48

    peds48 Genius.

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    Though I think installers have to meet a certain metric and have a certain percentage connected either to phone or Internet. I wouldn't think that the required level would be so high though that it would be difficult to meet.


    Yes, we the installers have to meet a certain percentage of "responding" boxes. But this should not impact the customer in any way. According to you, installers could deny a prospective customer service if they don't have neither. I am pretty sure DirecTV would balk at this as they would like to collect from the customer
     
  19. dpeters11

    dpeters11 Hall Of Fame

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    Directv probably would have an issue with it, but I wouldn't rule it out. I've had an installer drive off in the middle of a job.
     
  20. peds48

    peds48 Genius.

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    Directv probably would have an issue with it, but I wouldn't rule it out. I've had an installer drive off in the middle of a job.


    Because they did not have a responding method? perhaps there was another reason and this was his excuse. calling DirecTV will get you another tech in a heart beat
     

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