OK... after reading through the rest of this thread, hoopsbwc34 has caused me to change my answer slightly! I prefer the HR20 UI to the Tivo... As so many have pointed out, the speed which everything runs is night and day over my old Tivos. I love being able to set my defaults and set up a series link with two clicks of the record button! Personally, I prefer the HR20 remote to the Tivo remote simply because of it's size. While the common complaint seems to be that it's big and bulky, I find the Tivo peanut remote to be too small for my hands. My poor fat fingers are always hitting the wrong buttons - especially now that the Tivo has been relegated to the bedroom and we're watching it in the evening before bed with the lights turned down... so I can't see what I'm doing anyway and trying to do it by feel... The HR20 remote took a little getting used to as far as location of the buttons, but now that I know where they are - and it's the machine I use most frequently - I feel much more comfortable using it than the other... HOWEVER... after reading through this, hoopsbwc34 makes a good point. The HR20 did take a little more learning to figure out where things are. My wife is semi-technical, and she doesn't really want to do anything on the HR20. My mother-in-law, on the other hand, is NOT at all technical... But we bought them a SA Tivo a couple of years ago, and she hasn't had any problems working through it. I HATE juggling through a dozen screens to set up a recording. For her, though, it's perfect... That sort of simplicity is fantastic for her, and it drives me up the wall nuts!! So, Earl, to answer your question, I think the "UI Excuse" comes down to which side of the fence you come down on that particular issue. Do you want your DVR to hold your hand through every process, or do you want your DVR to "back off" and let you do it all. I prefer the HR20's hands off approach, while my mother in law would most certainly prefer the hand holding.