External Hard Drive Not Staying Connected

Discussion in 'Hopper System Support Forum' started by js0873, Dec 28, 2012.

  1. Dec 28, 2012 #1 of 135
    js0873

    js0873 Legend

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    Ever since the latest release, S234, I'm finding that my external hard disks aren't staying connected. This used to happen every now and then but it's happening frequently now. Most of the time I can disconnect power to the EHD, reconnect it, and the Hopper will recognize it again - for a day or 2. Today I even had an occasion where it wouldn't recognize it no matter what I did (disconnecting/reconnecting power to the EHD, disconnecting/reconnecting the USB connection, etc.). I was going to check the EHD itself on a PC but when I went to disconnect it again the Hopper did a spurious reboot. When it came back it found the EHD just fine.

    I have multiple Hoppers and they have Western Digital Elements and WD MyBooks attached to them, externally powered EHDs. Are others having the same problem?
     
  2. Dec 28, 2012 #2 of 135
    356B

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    Northern...
    Me too......My fix is pulling the usb or power, to date this has always worked.
     
  3. Dec 28, 2012 #3 of 135
    thomasjk

    thomasjk Legend

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    This issue began with S230 and continues with S234.
     
  4. Dec 28, 2012 #4 of 135
    P Smith

    P Smith Mr. FixAnything

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    Perhaps disabling power save mode on the EHD would help ?
     
  5. Dec 28, 2012 #5 of 135
    356B

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    Northern...
    How? I see no adjustments or menus for the Western Digital model I have......? Nothing but questions......
     
  6. Dec 28, 2012 #6 of 135
    P Smith

    P Smith Mr. FixAnything

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    I would reach HDD itself , without enclosures ...
     
  7. Dec 28, 2012 #7 of 135
    Richierich

    Richierich Hall Of Fame

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    Peachtree...
    This is EXACTLY why I went to having Owned HR24-500s so I could simply Replace the Internal Hard Drive with a 2 TB WD 24/7 Hard Drive designed for use in an A/V DVR and I have had ZERO PROBLEMS since then!!! :D
     
  8. Dec 30, 2012 #8 of 135
    david_jr

    david_jr Godfather

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    I,ve had the same problem since I had my install in early November both on 230 and 234.
     
  9. Jan 18, 2018 #9 of 135
    Spice Girl

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    My Hopper wants to format my Western Digital Elements hard drive even though I have been using this hard drive since December. When I choose to tranefer recordings from Hopper to the external drive I see this that an external hard drive is not connected to the Hopper. Most certainly is. Wants to format the hard drive when I plug into any of the USB ports on the hopper. Anyone have any idea what would be going on?




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  10. Jan 18, 2018 #10 of 135
    RBA

    RBA Well-Known Member

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    TEXAS
    Have you tried a different cable?
     
  11. Jan 19, 2018 #11 of 135
    Spice Girl

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    That is my next step. Need to purchase one. When I checked the hard drive on my computer using disk management all partitions were listed as healthy unknown. So the hard disk is fine.


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  12. Jan 19, 2018 #12 of 135
    P Smith

    P Smith Mr. FixAnything

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    if you would read my posts back for a few years, I'm always recommend to change HDD's [and internal controller if possible] settings; like turn off power-on-standby and spin-down-time by run WinPC utility from mfg or third party...
     
  13. Jan 19, 2018 #13 of 135
    Spice Girl

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    What does Win PC do? Have hard drive unplugged from plug socket and disconnected from hopper now. Did that last night.




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  14. Jan 20, 2018 #14 of 135
    P Smith

    P Smith Mr. FixAnything

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    the mfg utility (to change above mentioned parameters affecting HDD behavior) written to run on Win PC !
     
  15. Jan 20, 2018 #15 of 135
    Spice Girl

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    Would this even work if the computer does not see the disk drive because the format was done on the Dish network receuver?



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  16. Jan 21, 2018 #16 of 135
    P Smith

    P Smith Mr. FixAnything

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    yes, the utility communicate with HDD on very low level, below file system driver
     
  17. Jan 21, 2018 #17 of 135
    Spice Girl

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    Great will give that a shot. I read somewhere else by deleting a partition that DISH creates on the hard drive worked for DISH DVR user. But which of the 4 partitions can be deleted with out erasing recorded shows.


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  18. Jan 22, 2018 #18 of 135
    P Smith

    P Smith Mr. FixAnything

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    umm, the partition(s) does hold your recordings !
     
  19. Jan 22, 2018 #19 of 135
    Spice Girl

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    So every partition would have recordings?
    The option that I am thinking about is purchasing a new hard drive and let the hopper format the drive then see if there us a way to copy the recordings to the new drive.


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  20. Jan 23, 2018 #20 of 135
    P Smith

    P Smith Mr. FixAnything

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    then just copy a content of each "disharc" folder from old to new HDD under Windows
     

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