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External Hard Drive Not Staying Connected

Discussion in 'Hopper System Support Forum' started by js0873, Dec 28, 2012.

  1. js0873

    js0873 Legend

    147
    0
    Apr 18, 2005
    Ever since the latest release, S234, I'm finding that my external hard disks aren't staying connected. This used to happen every now and then but it's happening frequently now. Most of the time I can disconnect power to the EHD, reconnect it, and the Hopper will recognize it again - for a day or 2. Today I even had an occasion where it wouldn't recognize it no matter what I did (disconnecting/reconnecting power to the EHD, disconnecting/reconnecting the USB connection, etc.). I was going to check the EHD itself on a PC but when I went to disconnect it again the Hopper did a spurious reboot. When it came back it found the EHD just fine.

    I have multiple Hoppers and they have Western Digital Elements and WD MyBooks attached to them, externally powered EHDs. Are others having the same problem?
     
  2. 356B

    356B Icon

    908
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    Oct 11, 2008
    Northern...
    Me too......My fix is pulling the usb or power, to date this has always worked.
     
  3. thomasjk

    thomasjk Legend

    522
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    Jan 10, 2006
    This issue began with S230 and continues with S234.
     
  4. P Smith

    P Smith Mr. FixAnything

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    Jul 25, 2002
    W.Mdtrn Sea
    Perhaps disabling power save mode on the EHD would help ?
     
  5. 356B

    356B Icon

    908
    1
    Oct 11, 2008
    Northern...
    How? I see no adjustments or menus for the Western Digital model I have......? Nothing but questions......
     
  6. P Smith

    P Smith Mr. FixAnything

    23,223
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    W.Mdtrn Sea
    I would reach HDD itself , without enclosures ...
     
  7. Richierich

    Richierich Hall Of Fame

    8,489
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    Jan 10, 2008
    This is EXACTLY why I went to having Owned HR24-500s so I could simply Replace the Internal Hard Drive with a 2 TB WD 24/7 Hard Drive designed for use in an A/V DVR and I have had ZERO PROBLEMS since then!!! :D
     
  8. david_jr

    david_jr Godfather

    557
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    Dec 10, 2006
    I,ve had the same problem since I had my install in early November both on 230 and 234.
     
  9. Spice Girl

    Spice Girl New Member

    3
    0
    Thursday
    My Hopper wants to format my Western Digital Elements hard drive even though I have been using this hard drive since December. When I choose to tranefer recordings from Hopper to the external drive I see this that an external hard drive is not connected to the Hopper. Most certainly is. Wants to format the hard drive when I plug into any of the USB ports on the hopper. Anyone have any idea what would be going on?




    Sent from my iPad using Tapatalk
     
  10. RBA

    RBA Well-Known Member

    1,171
    89
    Apr 14, 2013
    TEXAS
    Have you tried a different cable?
     
  11. Spice Girl

    Spice Girl New Member

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    Thursday
    That is my next step. Need to purchase one. When I checked the hard drive on my computer using disk management all partitions were listed as healthy unknown. So the hard disk is fine.


    Sent from my iPad using Tapatalk
     
  12. P Smith

    P Smith Mr. FixAnything

    23,223
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    W.Mdtrn Sea
    if you would read my posts back for a few years, I'm always recommend to change HDD's [and internal controller if possible] settings; like turn off power-on-standby and spin-down-time by run WinPC utility from mfg or third party...
     
  13. Spice Girl

    Spice Girl New Member

    3
    0
    Thursday
    What does Win PC do? Have hard drive unplugged from plug socket and disconnected from hopper now. Did that last night.




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  14. P Smith

    P Smith Mr. FixAnything

    23,223
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    Jul 25, 2002
    W.Mdtrn Sea
    the mfg utility (to change above mentioned parameters affecting HDD behavior) written to run on Win PC !
     

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