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External HD and error code 788

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by zog1234, Oct 1, 2008.

  1. zog1234

    zog1234 Cool Member

    12
    0
    Aug 11, 2008
    Western digital 500gb drive

    Several months ago, I activated the drive, and successfully transferred files.

    After several months, I plugged in the drive , drive was recognized. When I attempted to start a "send to drive" session, I get error code 788. The drive has not been used for several months, never used on any other 622 DVR. I do not want to reformat the drive. Why is the drive suddenly not recognized??

    Rebooted DVR, rebooted drive, tested with another USB cable. Nothing clears error code 788.
     
  2. Ken Green

    Ken Green Hall Of Fame

    1,105
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    Oct 6, 2005
    What happens if you attempt to restore an event from the EHD to the receiver's HD, and can you playback an event stored on the EHD?
     
  3. phrelin

    phrelin Hall Of Fame DBSTalk Club

    15,103
    329
    Jan 18, 2007
    Northern...
    Ouch! When Dish added the hex code for accounts that allowed moving the EHD between 622/722/612 receivers on the same account, a few did have problems with the error code 788 unrecognized drive. How long ago was it when you last hooked up your drive?
     
  4. zog1234

    zog1234 Cool Member

    12
    0
    Aug 11, 2008

    No menu options to restore from drive.
     
  5. zog1234

    zog1234 Cool Member

    12
    0
    Aug 11, 2008
    Several months ago. Sounds like an entitlement problem. Anyone know who in tech support could resolve this problem?? (A direct phone number would be useful).
    Thanks for providing a clue.
     
  6. dbrakob

    dbrakob Godfather

    264
    0
    Apr 25, 2006
    Something similar happened to me about 6 months ago. Call Dish and have them send a "hit" to your DVR. It cleared up my issue by somehow marrying up the DVR and EHD. May not work but worth a try.
     

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