Hello everyone, this thread will be detailing my arising frustrations with DirecTV and the billing department. Preface: I have been a DTV customer since October 2002, in which time I have held Premiere package and HD access every month with not 1 single late payment. I currently have 8 boxes: (1) HR20, (2) HR21s, (1) H21, (1) H20, and (3) Tivo units. Problem: I am being charged the DVR service fee of $5.99 since July of this year. This all started July 2008 when I replaced my H20 receiver in my living room with a new HR21 receiver. I've upgraded boxes numerous times before with no problems. For some reason, the CSR turned off my DVR service when they activated my new HR21 on July 16th, 2008. I soon found this out when I went to test the new HR21 and the recording functions didn't work. So I called in and talked with another CSR regarding the matter, at which time they informed me my DVR service wasn't active. Little did I know the hell this would cause me to this day So after they turned my DVR service back on, I noticed the Tivo DVRs weren't functioning! At which time I called back and again spoke with a different CSR. They informed me that Tivo and the HR** units operate on different services and that they would activate my "Tivo DVR" service. So after 3 phone calls, all my boxes were working as they should be. Now comes the fun part, I get my bill the next month and notice I'm being charged a "DVR Service fee" of $5.99 I am not happy about this, so I call again and speak to retention (since this is the only department that seems to know what to do). I tell them of my problem, and how I'm "grandfathered" in and have never paid a DVR fee in the entire time I've been with DirecTV. She checks my account and agrees with me. I tell her I'd like that taken off, to which she says she cannot do because the computer won't let her! She agrees to issue me (12) $5.99 credits over the next year to counteract the DVR Service charges. Now as long as they actually post and wipe out the charge, what difference does it make to me right? Well, since July everything has been ok, except I get my bill this month and not only is my DVR credit not there, but my $10 receiver credit (negotiated (12) $10 credits for my HR21, after paying $120 up front in July) is not there either. Now granted I just added an 8th box (H21) into the master bedroom, which I had to pay $99 + $20 S&H for. So due to the fact my bill is usually around $142 with my credits, I am shocked to see a bill for $287.49!!!!!!!!!!!!!!!!!!!!!!!!!! Here is what the bill shows: Charges: $104.99 Premiere Package $9.99 HD Access $5.99 DVR charge $5.99 Protection Plan $4.99 Primary Receiver $34.93 for extra boxes: $4.99 x 7= (of which, 4 are leased....... adding taxes of $0.40x4)= $1.60 taxes on boxes ________________________ $163.49 + $99 H21 box charge (box 8 of 8) $19.95 S&H $9.52 taxes __________ $128.47 Credits: $3.99 Anniversary Credit (supposed to be 3 free PPV movie credits, this is #3 of 3) * Missing $10 Receiver credit * Missing $5.99 DVR credit ________________________ Totaling: $3.99 (should total $19.98 in credits) Now, we take the charges and subtract the credits: $163.49+$128.47= $291.96- $3.99= $287.97 (give or take a few cents) Now, just disregarding my huge bill this month, can someone please tell me what I should do regarding this matter? Do grandfathered Premiere customers actually have to pay the DVR service fee or not? I am at my wits end with DirecTV and feel like calling the corporate offices to rectify this situation. I am tired of being told "sorry the computer won't let us do that". I want this taken care of. There has to be someone at DirecTV that can take this damn DVR charge off my account for good! I mean seriously, is a computer running the business there or what? :nono2: So please please if there is anyone out there who can suggest something, I'd really appreciate it. If there is any written documentation online, regarding grandfathered Premiere customers not paying the DVR fee, I'd appreciate it. I'm tired of calling in time after time having to deal with this. I thank you for your time and patience with my problem. God help me!