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FAP interface bad but drive OK?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by reber1b, Apr 10, 2010.

  1. BuffaloDenny

    BuffaloDenny Icon

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    Mar 19, 2007
    Thanks. Well you said that your old playlist was available after your soft reboot, but if the soft reboot was picking up your internal drive, how was it showing the same playlist that was supposed to be on your external? To me, it should have have picked up a different playlist, which would have been the indicator the HR was picking up the internal drive.
     
  2. BuffaloDenny

    BuffaloDenny Icon

    691
    4
    Mar 19, 2007
    Hey guys,
    What's the deal with the MX-1? It sounded like reading here like that was a great DVR solution to move our FAPs/Extremes over to. However, now that I've looked up the product, it is getting a lot of bad reviews about the fan failing after about 6 months of non-stop use. So, have people around here had good long term experiences with this enclosure, or can it not handle the stress of non-stop DVR use?

    If this thing is expected to fail after 6 or so months, I might as well just get the warranty replacement drive and enclosure from Seagate. The downside to that, of course, is losing all the data. Appreciate everyone's feedback.
     
  3. CCarncross

    CCarncross Hall Of Fame

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    Jul 19, 2005
    Jackson
    Mine has been running for 3+ years. I DO shut it down about once every 3-6 months and dust the fan, like you need to do with every fan in an always on PC as well.
     
  4. reber1b

    reber1b Legend

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    Jun 14, 2007
    In my earlier post I may not have been clear enough about that. I first connected it to the receiver I assumed it was associated with, and that receiver would not pick it up at all. Next I connected it to the other receiver thinking I may have been wrong in my initial assumption, as several months had elapsed since the FAP's failed. It was when I connected it to THAT receiver that I saw the the eSATA's playlist, but, of course, was unable to play any of the titles. The thing that baffles me is why will the unassociated receiver pick it up on a soft rebooot while the receiver actually associated with it requires a red button reset to pick it up.

    I also wonder what ever happened to the talk about D* providing a software update that would allow us to switch between internal and external drives without the necessity to reboot. That would sure come in handy for someone like me with an internal drive that is 65% full and an external drive that is 75% full.
     
  5. kikkenit2

    kikkenit2 Icon

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    Oct 25, 2006
    The key to getting these external drives to work reliably is cooling. You should get an enclosure with a 3" fan unless the environment is kept cold by a/c etc. The antec has a big fan and will get noisy when it gets dirty. Frys house Rosewill brand has a cheaper, thinner enclosure with the 3" fan and they get very noisy when dusty. They aren't as cool running as the mx-1 but still better than the free agent enclosure. Generic fans are cheap to replace anyway.
     
  6. reber1b

    reber1b Legend

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    Jun 14, 2007
    Extricated the hard drive from the second failed FAP, stuck it in the Antec MX-1, connected it to its associated HR20, and found it to be perfectly healthy. That's two out of two FAP failures caused by the interfaces, and not the drives.
     
  7. xtc

    xtc Legend

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    Jun 26, 2004
    The Antec MX-1 is a miracle worker. my 750GB Seagate FreeAgent Pro looked like it completely failed. my HR20 would not even boot with it usually. And when it did, it would constantly restart the receiver after a few minutes. I read on hear about the MX-1 and figured I'd give it a shot. I went to best buy and got one for $70 - a rip-off, but i had to try it there to see if it would work first. So tried taking apart the FreeAgent Pro, and MY GOD that was a complete nightmare, I read on here that it's not big deal, just takes a few minutes.... Uhhhh, NO. It's a gargantuan pain in the ass. I followed all directions i could find online and it was an insane hassle and I've got cuts and bruises all over my hands after spending a VERY long time trying to open it up. I think i now realize why the FreeAgent pros are failing. It's because of all the Crazy glue those idiots put in it to keep the thing together!!! I couldn't believe what i saw inside this thing, it's all adhesive! If they spent have the time on creating a good drive and enclosure as they did on making sure it never gets opened up, maybe we all wouldn't have to be looking for replacement options now! Anyway after a very grueling day of taking it apart, I finally was able to put it in the MX-1 and Boom! everything returned. All the programs - everything like before. It's a life saver. And i've read a lot of stuff online that the MX-1's fans often fail after 6 months or whatever. I am not too worried about that because i have dealt with Antec many times in the past, and they basically will replace anything for you - they're an easy company to deal with so, when that time comes, I'm confident they will replace my MX-1 with almost no questions asked. I'm gonna return this MX-1 to Best Buy and get it at Amazon for $49.99. Too bad a year or 2 ago, they were going for under $20 after rebate...

    I have a side question. I also have a HR-23 with a Cavalry eSata Drive plugged into it. Here's the exact model : http://www.newegg.com/Product/Product.aspx?Item=N82E16822101133
    Should I get a MX-1 for this drive as well? it's got no fan, but it doesn't run warm like the Free-Agent pro did. But I realize that almost none of these External drives are meant to be run 24/7 like the DVRs require, so is it a good idea to get the MX-1 for it too and is it difficult to open this drive up like the FreeAgent pro was???
     
  8. reber1b

    reber1b Legend

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    Jun 14, 2007
     
  9. primetime

    primetime Legend

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    Mar 23, 2007
    My 750GB FAP just failed. It is just over 2.5 years old and I noticed it has been pixelating, droping audio, very slow at times so I was mentally noting it would die soon. It had been running at about 35% to 40% remaining disk space and I was trying watch any shows that I was behind on and deleting stuff I really didn't care about.

    Anyway, turned on the TV this afternoon and I noticed it had messages like a software update and sure enough the HR20 was reading the internal drive. Numerous attempts to reboot didn't connect. Also tried the hit select while the DVR was rebooting to get into the diagnostic mode trick. It wouldn't read the external drive, got an error 71 or error 72 everytime.

    I ran across your posts and think I'll give it a try. I got the hard drive out of the enclosure and will try the Antec enclosure tomorrow if one of the local Best Buy's has one. (I know there are cheaper places but I will probably just return it if it doesn't work or may just buy a new drive and use the enclosure.)

    I am by no means familiar with taking apart and putting computers together but I managed to get this hard drive out. I unplugged the wires going into the base of the metal cage to remove the drive. Does the drive then just plug into the antec device? Hopefully I can figure it out and it works.

    My wife is not so understanding about the failure of the hard drive after 2 + years no matter how many times I explain it runs 24/7/365.
     
  10. primetime

    primetime Legend

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    Mar 23, 2007
    Only received one minor cut during the dismantiling phase, jabbed the screwdriver or cut my thumb on the plastic trying to get the two halves apart.

    Another thread mentioned that once you get all the base screws out to wedge a thin flat head in the middle one of the three slits/holes on either side of the bottom and pry there, the side with the Seagate logo is the cover. I got all but one of the clips to release fairly quickly and just had to use brute force to break the last one. It was the one on the bottom front of the enclosure.
     
  11. TomCat

    TomCat Broadcast Engineer

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    Aug 31, 2002
    I think we all understand RBR but I am not sure what "soft reboot" means, unless you mean a menu restart. AFAIK, the only difference between the two is one is immediate, while the other may wait for background tasks to finish first (although I did a menu restart the other day and found it still waiting to restart 2 hours later, and had to do a RBR, which is a perfect example of the reason why RBR is even available). Also, interrupting background indexing tasks probably only means that they have to be done over again, so there really is no fundamental difference between RBR and a menu restart as far as what the final process or outcome is.

    We do know that fully pulling the pug and letting the unit cool for 10-30 minutes can fix some things that a RBR can't, however, so not all reboots are identical, either. But it seems like it may have only been coincidence that yours took on RBR; that may have just been the time it worked and may have had nothing to do with the type of reboot.
     
  12. SWORDFISH

    SWORDFISH Legend

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    Apr 16, 2007
    We had a power outage on Saturday night. My HR20-700 and FAP 750gb are on a UPS, so I shut them down until the outage was over. Once powered back up, the box would not recognize the external drive. I tried everything I could think of (changed cable, pulled power for ten minutes, RBR etc), but it still would not connect.

    Sunday morning I bought an Antec MX-1. Removing the FAP drive was easier than I thought it would be. I removed all of the screws on the bottom, then stuck a long screwdriver through one of the bottom vent holes and pried the logo side of the case up. Two of the clips released and I was able to pull the cover with my hands until the other two came off. I then removed the drive and installed it in the MX-1. I powered up the drive, then the HR20. The drive was recognized immediately, my recordings and series links were all intact. Total time from start to finish was 45 minutes.

    Thanks to everyone who has posted regarding this issue. Without seeing these threads, I probaby would have sent the FAP back for a replacement and lost 400gb of recordings.



    SF
     
  13. shendley

    shendley Hall Of Fame

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    Nov 27, 2005
    Having similar problems with my FAP, so last night I had a look to see if I could simply get the stand off. I saw online that this was the easy part and that all one had to do was keep unscrewing screws till it came off. I found one screw on the bottom which came off easily removing one component of the stand. But after that, I saw no screws at all except one which was visible through some slits in the bottom of the stand. I tried to get a screw driver on it but the angle through the slits were all wrong and I just kept stripping it. If this is the easy part, then I guess I better just throw in the towel now!
     
  14. Herdfan

    Herdfan Well-Known Member

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    Mar 18, 2006
    Teays...
    You pretty much destroy the housing getting it apart. A large flat blade screwdriver helps. Just jam it in there and start twisting. The drive itsself is pretty protected so you can use a bit of force.

    I could start a new business. Send me your non-working FAP and get back the drive in a new MX-1 for $99. :)
     
  15. reber1b

    reber1b Legend

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    Jun 14, 2007
    You might take a look at this site before you give up. It helped me a little, but I still had to use a large flathead screwdriver and brute force.

    http://thydzik.com/how-to-disassemble-a-seagate-freeagent-pro/
     
  16. machlis

    machlis AllStar

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    Aug 15, 2007
    We have an HR20-100 with a 750 GB FAP. Have had both for 2 1/2 years with no serious problems. In the last month we've had bad pixellation/audio drop out problems. I decided to try power cycling the DVR and hard drive. I turned both off, turned on the FAP, waited 30 sec, turned on the HR20, waited (forever) for it to boot... and then it was reading the internal drive. Tried several more times. FAP is dead. We thought about pulling out the drive and putting it into a new enclosure, but it turns out we're still having the pixellation/audio problems even on the internal drive. I figured it's a software bug and nothing would help, but shockingly when we called DirecTV they just asked a few simple questions and then said the DVR is bad and they'll send us a new one. (We pay for the Protection Plan.) So we've lost all the recordings on our 750 GB FAP even if the drive is still fine.

    Given that our FAP died after only 2 1/2 years, and so many other people have reported FAPs dying after 1-2 years or so, I think we're going to get a warranty replacement on the FAP and use it for a non-critical application on our Mac, and buy a new, more reliable eSATA drive for the replacement DVR.
     
  17. shendley

    shendley Hall Of Fame

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    Thanks for the replies guys. Okay, I may just have to take the screwdriver and see if I can simply pry the thing open. I guess I've got nothing to lose in any case! And thanks for the link to the website but that was the one I used. It's says getting the base off is the easy part, just a matter of unscrewing every screw you can see. Trouble is, I only saw two screws: one came off easy and I couldn't get a good angle on the other with a screwdriver since I had to wedge the screwdriver through some slats. Perhaps I should just bust a couple of slats off!
     
  18. SWORDFISH

    SWORDFISH Legend

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    Apr 16, 2007

    Remove the rubber feet on the bottom, the screws are under there. Then remove the base and the plastic cover. Then the tiny screws and metal plate, then more small screws. Now you are ready to pry it open.


    SF
     
  19. shendley

    shendley Hall Of Fame

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    Nov 27, 2005
    Thanks! I hadn't thought of removing the rubber feet. Now I see me some screws to unscrew. But, wow, these screws are in tight. Of the four under the rubber feet, two were already partially stripped. Took forever to get them off. I see the light now, but not sure this is going to really be worth it. Still, thanks for helping me to see at least how to begin.

     
  20. Herdfan

    Herdfan Well-Known Member

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    Mar 18, 2006
    Teays...
    It all depends on how much your recordings are worth to you. They must have been worth something or you would not have gotten a larger hard drive to start with.
     

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