Fast hardware replacement

Discussion in 'DIRECTV General Discussion' started by billsharpe, Jan 8, 2011.

  1. billsharpe

    billsharpe Hall Of Fame

    Jan 25, 2007
    I called DirecTV yesterday afternoon at 3:15 pm PST to complain about a non-responsive remote. My 3+ year-old remote's ON button, which turns on both the receiver and TV set, no longer worked. All other buttons, including the OFF button for both items, worked.

    After running through a couple of quick checks the CSR offered to send me a replacement.

    The package arrived from FedEx before 11 am today (Saturday).

    I am impressed! :sunsmile:

    ...and he picked up the phone immediately -- no waiting.
  2. ChrisE_STB

    ChrisE_STB New Member

    Nov 26, 2010
    Yea we are lucky here in California, we have a warehouse in Rialto, if we call before the shipping cutoff and it is handed to Fedex the same day we should see it next day. I have had the same with replacement HDDVRs

    Glad it worked out for you.

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