FCC covid-19 DirecTV??

Discussion in 'DIRECTV General Discussion' started by dtv757, Mar 17, 2020.

  1. dtv757

    dtv757 Icon

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    Are DirecTV customers protected under that fcc mandate ?

    COVID-19 Coronavirus: AT&T Online Help & Support Resources

    I see it mentions home phone and broadband but I dont see DirecTV... is DirecTV considered a luxury ..?

    I'm not worried but I know a few folks might be impacted ...

    Thanks for any info

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  2. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    What FCC mandate?
     
  3. trh

    trh This Space for Sale

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    I think he is referring to this mentioned on the linked website:

     
  4. trh

    trh This Space for Sale

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  5. JoeTheDragon

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  6. inkahauts

    inkahauts Well-Known Member

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    I think the point of it is to not disconnect someone from their phone service which many people get through the internet these days. And I wouldn’t be surprised if they would just stop DIRECTV service but leave your phone line on if you didn’t pay your bill.
     
  7. JoeTheDragon

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    and then hit you with late / other fees for the DIRECTV part and you can't get internet any more till they are paid?
     
  8. dtv757

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    Correct I was asking about that FCC ruling regarding late payments and no one gets disconnected etc..


    Doesnt mention DirecTV but does mention att

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  9. dtv757

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  10. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    It is NOT an FCC ruling. It is a request from the Chairman that may companies have voluntarily decided to follow. As others have noted, the "pledge" refers to Internet and broadband connectivity - not TV services. Whether a company decides to extend the courtesy to the other parts of their business (or even keep the pledge) is up to the individual company.

    (And no, this is the same kind of "voluntary" that applies to fines where stations "voluntarily" pay fines to avoid other enforcement actions. This pledge is 100% optional.)
     
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  11. inkahauts

    inkahauts Well-Known Member

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    I dint see where you are getting that. I don’t know but I doubt they’d block your internet if you didn’t pay your sat bill, but rather just hit your sat portion of the bill. Just because they are combined billing doesn’t mean they can’t block one thing and not others.
     
  12. JoeTheDragon

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    with ATT billing they may just have to void any cut off at all.
     
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  13. carlsbad_bolt_fan

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    Saw this yesterday. Can't say I'm too surprised.

     
  14. dtv757

    dtv757 Icon

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    How does that relate to DirecTV??

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  15. carlsbad_bolt_fan

    carlsbad_bolt_fan Icon

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    It relates to AT&T the owner of DirecTV, which claimed they wouldn't disconnect anyone. In that tweet, they did.
     
  16. trh

    trh This Space for Sale

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    No, AT&T said they would not disconnect anyone who couldn't pay their bill caused by the pandemic. In the tweet, AT&T, for reasons we don't know, said the phone was 'a fraud' and shut it down.
     
  17. dtv757

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    Fraud and covid/disaster relief are 2 different things



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  18. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    So are the AT&T services covered by "the pledge" and DIRECTV.

    That being said, DISH is apparently allowing some people to continue viewing without payment, with the following banner sent to affected receivers.
    "Due to the impact of coronavirus, we are preventing service interruptions due to non-pay on this account."
    (Cynically, it would push any cancellations into the next quarter. DIRECTV should follow suit.)
     
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  19. techguy88

    techguy88 Well-Known Member

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    Still they need to fix the problem asap and also the guy who put AT&T on blast should update the public on if/when the problem is resolved to be honest
     
  20. trh

    trh This Space for Sale

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    Who is 'they'? AT&T or the subscriber with a fraudulent phone? I agree, the user with a fraudulent phone should stop doing that.
     
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