FCC covid-19 DirecTV??

Discussion in 'DIRECTV General Discussion' started by dtv757, Mar 17, 2020.

  1. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

    50,688
    2,187
    Apr 17, 2003
    Michiana
    Allegedly fraudulent. If the phone was actually fraudulent he doesn't have an argument - but the claim is that the phone was shut down for fraud when it was not a fraudulent phone.

    It would be good to get an update that the problem was fixed - but with this coming from a friend of a friend via twitter I don't expect to see one. Negative press travels faster than positive messages and corrections/updates seem to travel slowest of all.

    And now back to DIRECTV ... any stories about how they are treating customers who are having trouble paying?
     
  2. techguy88

    techguy88 Well-Known Member

    1,004
    470
    Mar 19, 2015


    I don't believe it was because everyone Tweet bombed AT&T. Outside of a pandemic I had my phone accidentally flagged as fraud once I just called with my mother's phone and within 24 hours of a case being opened they reactivated my phone and apologized for the inconvenience. Mistakes happen humans and technology isn't perfect.

    Also idiots need to remember AT&T just like any other essential services are trying their best to operate under this pandemic the best they can. While normally bashing AT&T is normally justified they should actually be commended for their overall handing for the pandemic. Out of all the wireless/telecommunications/pay-tv carriers they were the first to come out with policies for their employees for paid time off for COVID-19 symptoms, quarantine, high risk employees, school closings/daycare, etc and they continue to take measures.

    Also they just updated their page about DirecTV/U-Verse TV customers:

     
    dtv757 likes this.
  3. trh

    trh This Space for Sale

    7,385
    702
    Nov 2, 2007
    NE FL
    Should be interesting. Good companies will continue to pay employees. Until they can't. Many companies won't have the funds. So when the government bail-outs start, what will the companies do? Help their employees who aren't working, or take care of their stockholders and corp executives? I know Sprint has removed data caps and AT&T also has removed internet data caps and no late fees.

    DIRECTV hasn't made any pledges about payments (that I've seen), but they do have this posted about previews:

    We’ll kick things off by providing an extended complimentary preview of SHOWTIME for our DIRECTV and U-verse customers starting today until March 26 (if SHOWTIME isn’t part of their current video package). In the coming weeks, we’ll offer additional previews of premium channels, while also expanding to include our AT&T TV and AT&T TV NOW customers:

    • STARZ: 3/26-4/2
    • EPIX: 4/2-4/16
    • HBO: 4/17-4/20
     
    dtv757 likes this.
  4. techguy88

    techguy88 Well-Known Member

    1,004
    470
    Mar 19, 2015
    Must say mad respect here for both Dish and AT&T :)

    COVID-19 Response: DISH Provides Spectrum to AT&T at No Cost, Delivering Enhanced Capacity to Wireless Network - Mar 19, 2020

    Back to the D* specific stuff

    The way the billing was explained to me combined customers from friends at the O&O call centers shouldn't have to worry in the following scenarios (TV = Legacy D* / AT&T billed D* / U-Verse TV)

    If the TV product is combined in the following scenarios AT&T's billing system (referred to as Enabler) can't suspend one product and leave one active it is all or nothing. It also charges a single late fee for the whole bill not multiple late fees for each product. The standalone D* late fee is cheaper than the standalone Wireless late fee for example so combine D* + Wireless customers get charged the higher late fee normally. So in a Legacy D* + Wireless situation if a customer gets past due and would normally be charged a late fee this would be waived entirely due to COVID-19.

    POTS & DSL customers can't combine with D* anymore and those customers were de-combined systematically when AT&T started to move customers from legacy billing to AT&T billing. Only Post-Paid Wireless is eligible for combine billing.

    Customers in these scenarios don't have to worry about loss of TV:
    TV + AT&T Internet
    TV + AT&T Wireless
    TV + AT&T Phone
    TV + AT&T Internet + AT&T Phone
    TV + AT&T Internet + AT&T Wireless
    TV + AT&T Internet + AT&T Phone + AT&T Wireless

    Standalone D* customers who are past due with a service interruption date can call 1-800-531-5000 (legacy billed) or 1-800-288-2020 (AT&T billed) prior to the date on the bill and request an extension. I was told to tell people to bookmark and keep checking AT&T's COVID-19: Our Response page as any new updates are posted there first. If calling customer care please be patient with them they are answering calls as quickly as possible but they are a bit understaffed due to the measures AT&T has in place (see the employees section.)
     
    dtv757 likes this.
  5. slice1900

    slice1900 Well-Known Member

    10,835
    1,587
    Feb 14, 2013
    Iowa
    I wonder how quickly Sprint and AT&T can actually put that to use. They would have to be installing antennas capable of using those frequencies in areas they aren't licensed for, or very quickly installing them on a temporary basis. Maybe they use sort of 'standardized' antenna setups on all towers nationwide, and but only actually use the frequencies they are licensed for?

    But good on Dish for putting that to work now since they are years away from using it themselves.
     
  6. techguy88

    techguy88 Well-Known Member

    1,004
    470
    Mar 19, 2015
    PCMag has an article that explains it better but essentially AT&T, T-Mobile and Verizon gets a chunk of Dish's spectrum temporary that fits into their networks. For AT&T and T-Mobile the spectrum they are leasing involves Bands only they uses currently while Verizon got a common band all carriers use. As far as I'm aware no one has lent any spectrum to Sprint during the pandemic.
     
  7. dtv757

    dtv757 Icon

    2,175
    377
    Jun 3, 2006
    757
    That free preview info .. was that in an email ??

    Sent from my SM-N960U using Tapatalk
     
  8. trh

    trh This Space for Sale

    7,385
    702
    Nov 2, 2007
    NE FL
    Not that I received. It is on the at&t COVID-19 page.
     
    dtv757 likes this.
  9. dtv757

    dtv757 Icon

    2,175
    377
    Jun 3, 2006
    757
    Found it thanks

    Sent from my SM-N960U using Tapatalk
     

Share This Page

spam firewall