And here's why: 1. No dual live buffers. It's ridiculous that is was not included. 2. Missing random recording. My Tivo's never missed one in 4 years. 3. Slow guide and sofware compared to the Tivo units. 4. The piece of crap actually has a reset button. If it was good, it would not be needed. 5. Simply it's not Tivo. I miss Tivo's power and simplicity so much. If I could watch HD locals on the HR10-250 I never would have gotten rid of it. DirecTV should drop the HR20 "beta" now and beg Tivo for it's software. I hope everyone realizes we are all beta testing the HR20, because there is no way this thing should be considered a final product. Especially since I've had it about 6 months and have had 6 or more versions of software.