FedEx Home Delivery - signature required?

Discussion in 'DIRECTV Installation/MDU Discussion' started by Mr. Furious, Feb 14, 2008.

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  1. Capt'n

    Capt'n Legend

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    Is that not what I said? The sender pays extra for signature required deliveries so THEY have proof of delivery. It doesn't matter whether or not the recipient tells the guy to deliver it anyways. It's the sender requesting it, not FedEx. They are not supposed to have a choice to deliver it with or without a signature if a signature is required.

    I guess I don't see the contradiction.
     
  2. tcusta00

    tcusta00 Active Member

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    Aren't these one in the same?
     
  3. Capt'n

    Capt'n Legend

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    Yes and no. "It's not so the recipient doesn't get his stuff stolen" as in it's not just a courtesy to the recipient. The signature has a purpose other than that. My line of thinking came from the post about filling out a form or telling the guy he has permission to deliver all packages anyway like it's just a courtesy to the recipient.
     
  4. DishCSR

    DishCSR Godfather

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    Directv does not require a signature , so the fedex delivery person will just leave it anywhere he can
     
  5. Mr. Furious

    Mr. Furious Legend

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    We got home this evening around 7:30. I looked on the front porch (where virtually every package has been delivered in the 7 years I've lived here, unless the garage door was open), and there was no package there. I was pissed. I figured the best route to take would be to call DTV first to get a replacement shipped out, then the police to get the report written and all that.

    After we put the kids in bed and got the car unpacked, I did some recon to make sure it wasn't dropped off anywhere else. I looked on the deck, no dice. I went out the garage door, and found it wedged behind the garden hose caddy.

    Now, there are several reasons why that's a terrible place to leave a package. First, it's out in the open, so anybody can see it, and if they noticed the newspaper that was delivered on Saturday morning despite a vacation hold being in place, a criminal could reasonably assume that the homeowners were out of town. Second, also because it's out in the open, it's exposed to the elements, such as the torrential rains that swept through the area over the weekend.

    None of this is DTV's fault, except, maybe, for a poor choice of couriers. FedEx leaving the package where they did rather than the front porch, which is about a 15 second walk from where it was left, is not something I can easily excuse.

    And, to add insult to... well, insult, there were no BBCs in the package. :lol: Other than that, the receiver is working perfectly, so that's cool, especially considering that it's a bunged-up refurb. I would've complained to DTV, but I was thrilled to get an HR20 rather than an HR21.
     
  6. DishCSR

    DishCSR Godfather

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    sorry about where it was delivered, I personally never understood why dtv doesn't require a signature, this will never make sense to me.
     
  7. tcusta00

    tcusta00 Active Member

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    Dec 31, 2007
    It costs more to get a signature so it's turned into a risk that they're willing to self-insure. If they have FedEx get a signature then they transfer some of the risk to the courier. In this case I'm sure they have some actuaries with little plastic green visors in the depths of their headquarters calculating whether to spend the extra two bucks on a signature versus saving it to pay for any claims that may arise for theft or non-delivery. It's called risk management in business. ;)
     
  8. Capt'n

    Capt'n Legend

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    I would call Home Delivery and let the manager know. There's a pretty good chance the driver will here about it. I know the delivery guys will sometimes try to put packages out of site if it's obvious the package is worth something. But this sounds more like just plain laziness. But then again, you didn't see it right off the bat. Maybe that was his attempt at hiding it, lol

    If you order stuff on-line, you will probably get another chance of seeing this guy. They all have the same route(area) every day most of the time. Next time, sit and wait for him and let him know what you thought about his last visit to your home. lol
     
  9. Lord Vader

    Lord Vader Supreme Member

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    This is incorrect if a signature is not required.

    Example: Last month I sold someone from the Deal Database forum a new Harmony 880 and shipped it to this gentleman in Massachusetts. I did not choose the option for signature, but I did list the declared value at $200.00, even though it was sold for $130.00. (Note: The declared value is NOT insurance--FedEx doesn't have insurance per se.)

    The Harmony was delivered per the tracking information and auto-Email that both the recipient and I received. However, the package was nowhere to be found. After many conversations with FedEx, they told us that because I did not select a signature--there are 3 types: indirect signature, direct signature, and adult signature--FedEx was not responsible and would not pay for a reimbursement. While I was finally able to get FedEx to make a one-time exception only after they made sure I fully understood their signature policy, they did reimburse this one time for the cost of the seemingly stolen remote but would not do it again.

    I've had a FedEx account for several years and use it 99% of the time for FedEx Home Delivery, which is an offshoot of FedEx Ground, separate from FedEx Express.

    FedEx Home Delivery delivers Monday through Saturday and by default does NOT obtain a signature. The sender must specify one. However, I have found that by default, when I ship things that reach or exceed a declared value of $500, FedEx will automatically ask for a signature or redeliver.

    Not for me it doesn't. Never has.
     
  10. tcusta00

    tcusta00 Active Member

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    Dec 31, 2007
    Right, but the point of my post was that the "receiver" is not responsible if he didn't get the package and didn't sign for it. It's up to the Sender and the Courier to battle it out over who's paying.

    For me it does [cost more for a signature]. And especially for a larger corporation like DirecTV - they ship thousands of packages every week and more than likely have special agreements to drive down the costs as much as possible - like omitting a signature requirement so that the delivery driver can just leave the box instead of reattempt after reattempt.

    I obviously don't know for sure how D* handles their logistics, but I'd assume the above scenario exists since so many other large corporations do it.
     
  11. Lord Vader

    Lord Vader Supreme Member

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    Better yet, call FedEx and politely voice a complaint. It does work. They will make sure their driver is made aware of these things.
     
  12. Capt'n

    Capt'n Legend

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    Aug 23, 2007
    Yes, that was my first suggestion which you omitted from the quote. :nono2:
     
  13. Mr. Furious

    Mr. Furious Legend

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    Feb 9, 2006
    Heh. Maybe it wasn't laziness at all, but rather genius. :D
     
  14. cartrivision

    cartrivision Hall Of Fame

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    I have had several DirecTV DVRs delivered by Fedex and never signed for any of them.

    You can get the Fedex tracking number from DirecTV after the package ships and check online where the package is and if and when they claim it has been delivered.
     
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