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Feeling slimed after dealing with D*

Discussion in 'DIRECTV General Discussion' started by unixguru, Jun 21, 2012.

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  1. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I hope someone won't mind me passing along their comment.
     
  2. unixguru

    unixguru Godfather

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    So if the HR34 had been out longer, was in greater supply, and was orderable online, I would have been offered the $199 off on the HR34 online? Not so sure.

    If ordered through another vendor I would then still have to fight with D* for credit.

    I don't care about limited availability. I'm just a customer. This is acceptable: online system is smart enough to either let me order or preorder and put in the queue. Or, better yet, don't release products until they are ready and available in sufficient quantity. Apple products are almost always available to order/ship IMMEDIATELY on announcement. If not they take preorders.

    What limited availability really means is they can't handle the surge of install jobs. Install jobs that are rarely necessary for existing customers.

    Why would anyone that reads this forum be ok with paying full $399 for the HR34? Some people get it free. Some get it for $99. etc. So squeaky wheels get the grease and the rest are screwed. Another great way to make your customers happy. As I've said, I don't have any sports or adult packages but I'm premier, a 17 year customer, always auto-pay, perfect credit. Yet I don't deserve an automatic discount to what others are paying?

    Again this is why Apple succeeds. One product. One price. In physical store. Online from Apple or anywhere else. Period. Consumer knows what it costs and knows that they aren't getting a raw deal compared to others.

    Which does D* have more of now and in the future? Existing customers or new?

    As a side - new customers get FREE LIFE HD. That's $120/year for the rest of us. I understand the competitive need for temporary perks but this is just salt in the wound.
     
  3. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Sorry but this last part is just plan wrong.
    Loading up a system with 5 more tuners that has to be on a SWiM, doesn't fall under "rarely necessary".
    You, yourself, needed to change your SWM8 to a SWiM-16.
     
  4. unixguru

    unixguru Godfather

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    Ok, sure, I'll buy that.

    Then D* needs to immediately SHUT OFF every 3rd party seller of dishes, switches, DECA, CCK, splitters, receivers/DVRs, etc.

    And to make that workable they have to greatly improve the installer situation. Many may be ok with these hacks mutilating their homes but I'm not. I'm willing to pay extra for a professional installation. In fact I did pay someone to install my dish and wiring. Customer must be able to select level of installer skill/price. They must offer, for additional price, running cables on routes that are not easy (i.e. not along the outside wall).

    Their installer situation is just plain inadequate to be a total installer-based service.

    I pay for the protection plan. Last summer I had someone here for a problem with intermittent sat trouble on one receiver. He was clearly a cut above an installer. Yet he couldn't figure out what was wrong. Failed IV. Signal would bounce up and down. So he replaced a receiver. Didn't help. Finally got it to pass IV so he left. He claimed it was interference from trees. Which is apparently code for - get me outta here. NO WAY it was trees. Problem returned immediately. I had a WB68 multiswitch.

    So then I read about some change in frequencies, power, etc that made it more marginal for longer cable runs (mine was 50' dish->switch and 30' switch->receiver; high grade quad RG6). I put in a SWM myself and it's been trouble-free since.

    If they want to use the installer model then they have to do it right.
     
  5. unixguru

    unixguru Godfather

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    Ok, rare was a poor choice of words.

    I was only "2 over". H20 + HR20 + HR24 is 5. HR34 would make 10. But I wanted to return the H20 and will unplug it and return it. That gets it down to 9. Anyone with an HR and an H wouldn't need a SWM change.

    If I trusted the HR34 (including working with my external RAID storage) I would have immediately swapped my HR20 for it. No SWM change needed again.

    So why is 5 tuners different? What if I had wanted 2 HR24s? I would still be over and it would still have let me order that online, wouldn't it?

    The one thing different about the HR34 vs others is 5 vs 2. Which is no different than 2 vs 1 for H.

    It's just BS hiding the lack of confidence in the product, inventory, and installer availability. And that last one would be improved if they weren't wasting time on trips like mine.

    And BTW, it was my mistake for putting a SWM8 in myself a year ago - I should have gone straight to SWM16. That's more stupidity on D* - they would refuse to upgrade a WB68 with a SWM16 unless it was absolutely needed. When a house is already over 50% of the capacity they should always install the next bigger unit. PEOPLE time is far far far more expensive than hardware.

    What makes this all utterly ridiculous is that the HR34 isn't their first rodeo. After 17 years one would think their systems would have evolved much further.
     
  6. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I'm finding it harder and harder to be "in the middle" here, as you seem to be pulling this from an extreme point.

    Should the installers be better? sure.

    Are there options for what you asked? once again, sure, they're called independents that charge for their work.
     
  7. bnwrx

    bnwrx Icon

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    :cuttle: Hope you enjoy your HR34....I love mine..:jumpingja
     
  8. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    While "some" might not need an installer, the numbers/chances of needing one is much greater.

    If you've had an install in the past few years, if you had 4 or less tuners and no MRV, you didn't get SWiM.

    If you went for the "standard" package, it was 1 DVR + up to 3 receivers, or five tuners.
    I fall into this with 2 DVRs, and one receiver, with DECA/MRV, etc.
    Now I am looking at maybe getting a 34.
    Since I'm at 5 tuners right now, my choices are to swapped a DVR with the 34, keeping me at 8 tuners, or drop the receiver and use the 34 there, which looks to make more sense, but it puts me at 9 tuners, which means a -16.
     
  9. CCarncross

    CCarncross Hall Of Fame

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    I think my IQ just dropped 5 points after reading the OP's postings here....crazy expectations, please meet reality.....
     
  10. cariera

    cariera Icon

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    From the OP's first post:

    Regarding what he pays Directv - "over $150/mo"

    then later in that post, "$1900+/year" - Fail #1 (I know that $1900 is "over $150/month, but lets be consistent).

    Then in post #13, "I still pay in excess of $2000/yr" Fail #2. C'mon in the span of 13 posts you go from $1800/yr to $1900/yr to $2000/yr. Pick a number.

    Again from the first post, "No doubt an offshore (India probably) call-center sweat shop" - Directv does not have reps in India. Fail #3

    Thanks for the entertainment. :)
     
  11. Hoosier205

    Hoosier205 Active Member

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    No it isn't.
     
  12. Hoosier205

    Hoosier205 Active Member

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    My favorite part of the first post was when the OP got upset with DirecTV because HE called an old number.
     
  13. Combat Medic

    Combat Medic Legend

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    Ummm....AT&T does automatically give you a discount when you buy on their website. It will tell you how far in your commitment you are and the price will vary based on that.
     
  14. spartanstew

    spartanstew Dry as a bone

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    I've always been able to get a better price on every cell phone I've ever purchased by walking into the store, as opposed to ordering it online. So, while the website might give a discount, it's usually not the best offer - just like with D*, where you have to call.
     
  15. Xsabresx

    Xsabresx Icon

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    I just want to point out that I feel "slimed" because some of you log on and it is offering a free HD DVR and I actually WANT another DVR and only have the $99 offer.
     
  16. studechip

    studechip Godfather

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    So you are saying that Directv doesn't read these forums?
     
  17. unixguru

    unixguru Godfather

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    Well, let's see. AFAIK, all installers are independent contractors. Not what you are talking about I'm sure.

    Totally independent as in not associated at all with D*... of course. I live in Minneapolis metro and I had a hard time a few years ago finding a competent person to do my dish and wiring work. I paid him - a substantial sum.

    So on the one side it's suggested that D* is only intended to be an install-based service. Yet here it is admitted that one has to go outside of normal D* services to get a professional install. If D* wants to be in control and guarantee quality then they need to create another tier of installer and put them under contract. Charge people more to use those services. In my post that you quoted I said I would pay for quality service.

    At the very least D* should have a referral network for this kind of higher quality install.
     
  18. unixguru

    unixguru Godfather

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    You gotta be kidding. So blindly accepting mediocrity is the way to go eh?

    I've seen, and worked for some, big companies that had that kind of mentality and they met the market - are out of business now.

    This is exactly what a company looks like when management and product managers run amuck. Chaos and misdirected resources.
     
  19. unixguru

    unixguru Godfather

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    So a DVR they will upgrade to an HR34? Or do you have to cancel it first?!

    Either way it points out the stupidity of their rules. (For the first being allowed to upgrade an HR but not an H.)
     
  20. unixguru

    unixguru Godfather

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    Thanks for nit-picking the irrelevant.

    $172.14/mo or $2,065.68/year + PPV. I don't keep track of every dollar I pay to purchase leased receivers, upgrade infrastructure, etc. For example, I purchased an AM21N to go with this order. I don't keep track of PPVs either.

    The point is A LOT OF MONEY.

    The very last paragraph of my OP - grief, cost, value not worth it.

    The guy was clearly of Indian origin. The noise was very bad. Nearly impossible to understand. I said probably. Regardless of how you label it it's a sweat shop.

    You must work for D*, probably in management. This is typical deflection from the real issues.
     
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