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Discussion in 'DIRECTV General Discussion' started by unixguru, Jun 21, 2012.
Isn't that what you did? Settled for medocrity by eventually getting what you wanted?
It just makes it all the more hilarious that you are referring to the most successful satellite service provider in history...at a time when they are performing incredibly well in all aspects. If this is your example of a company in crisis...I'd hate to see the alternative. :lol::lol::lol:
This thread started with you referring to installers as hacks, you called the wrong number, and then decided to complain about what you guessed was a sweat-shop call center in India...that was just the beginning.
Are you honestly surprised by the response you received here?
...based on what information exactly?
Yep. When I added Whole-Home it was taking multiple actions by the agent to get my DVR to accept it. That's probably why he was willing to order me an upgrade to a newer DVR to replace my HR20.
Had I called in and asked for an upgrade they would not have done it - even for money. (But I could take the offer and then cancel my HR20! It's an ADD offer, not an upgrade offer!!!!)
Supposedly one can't control what model you get. You can't be guaranteed to get an HR24. Apparently an HR20 is no longer in the mix of possibilities. But sure could get one of those dogs that is newer and worse than an HR20.
Whatever arcane formula they use has capped you at $99. Some combination of how long you've been a customer, what level of service ($) you are using, payment methods, credit rating, part of the country you are in, the number of floors in your house, how many cats in your block, etc, etc, etc.
This kind of inconsistency does nothing but alienate customers.
I didn't get what I wanted. And it was far too time consuming and frustrating an experience.
Assuming one wants the programming, what choices does one have? D*, Dish, or Cable. Choose the least bad. Kind of like politics. All the choices suck and the market is rigged.
A better way will come along and it won't be long. Then these dinosaurs will pay for their mediocrity.
It seems like this has been shaved very carefully to get your point out.
There are DirecTV installers who work directly for DirecTV.
There are installers who work for HSP, and the HSP contracts with DirecTV.
There are private Home Theater Installers who can install DirecTV, but their market is the higher end customers, so you pay more for their service.
Add to this some flyby night DirecTV retailers, who have some hack slap together their installs, and this should just about cover the range.
Successful compared to what? One other option?! :nono2:
I suppose you will argue I'm wrong on this too... Microsoft used to be what you describe. Now they are a mess and getting their arse kicked. Treating customers like dirt.
That's what incompetence and arrogance buys.
I started this thread simply telling what happened. Convenient that you list the least important things. Totally missing the forest for the trees. Just more deflection.
...umm...the things I listed were the first things you listed.
If I was that unhappy with Cable, Sat, Phone, internet, etc., the last thing I would do is signup for 2 more Years! But thats just me.
Laugh all you want. History backs up my perspective.
Ask Apple competitors how life is these days.
All indications are that Apple is coming for "TV" next. Only a fool would believe D* is safe.
Just a couple of things.
a: You're working outside of the system so you shouldn't get upset that it's not going to be what you want. If you want to do everything yourself then order and install everything yourself.
b: Most of the information you post here is old information that is no longer correct. You're upset because you make assumptions rather than attempt to find out what is actually real at this point
c: Comparing different companies that aren't even in the same business to DIRECTV is not a relevant comparison.
So my suggestion is stop calling DIRECTV and just order and pay for someone to install everything yourself. Then you can have flowers and rainbows since you're in control which is ultimately what you really hate giving up.
After skimming this thread this was my thought the whole time, lower your expectations. Its like when I hear somebody complaining that the food they got from a fast food drive through wasnt good. My thought is WHY did you EXPECT any thing but mediocre service.
Also I have to say that OP is probably no where near the norm as a cable/sat customer. Your expertise is well above the average customer, you also know that either do it yourself so you get it your way or pay for a private contractor who will provide you the higher level of service that you desire. If you just know that they are going to send a nuck dragger to your home than do the job yourself.
Its like everything else out there in terms of service, as long as there are humans doing the work there will be variances to the degree of which a job gets done well.
+1 :lol::lol::lol: Isn't it funny when someone posts to rant and rave about how unhappy they are...and then we find out they signed up for two more years! Hilarious!
...what? Apple already has an Apple TV. An actual Apple television would be the combination of a display, the Apple TV device functions, and iOS features...probably with a hefty price tag and display PQ that cannot match the best performers. How exactly does that threaten DirecTV anymore than the current streaming capabilities of repetitively cheap Apple TV? How would that be more of threat than all the other streaming devices on the market today? I'm not following the connection you are trying to make between a potential Apple TV display and DirecTV's demise.
Or are you talking about something else related to Apple and the TV industry? Content rather than equipment? ...still not sure what you think they have up their sleeve that poses a larger threat to DirecTV than other companies that have been doing so for longer. Between Amazon, Hulu, Vudu, Blockbuster, HBO Go, Showtime Anytime, Max Go, WatchESPN, various sports leagues that stream to devices...what exactly is the content that Apple can push exclusively?
I'd love another choice. I like the PROGRAMMING I view and the FEATURES of DVRs. We watch some of the HBO/SHO series - can't get those without subscription to sat or cable or wait a year or more for streaming/Blu-Ray. What choice is there beyond staying with the least objectionable?
Phone I fixed - OOMA. I highly recommended it. Seriously.
What choice for internet? DSL or cable or sat. Sat is terrible. DSL is slower/cheaper here. So I pay more for speed from cable. What other choice for speed?
Maybe people should not be unhappy that there isn't a cure for cancer or any other disease. Maybe they should just refuse any treatment because it isn't perfect. That way no company would have to invest any money in improving treatments or, forbid, actually solving the problem entirely... Maybe the gov shouldn't repair old bridges... Maybe our schools shouldn't bother trying to increase the quality of graduates... Heck, why don't sat and cable companies all get together and agree not to add any more improvements to their boxes... that will shut up those pesky whining customers!
Sure. Call 1 was Tuesday; call 2 was today. Yep, old info and no longer correct.
And you're an employee of D*.
Sums it up doesn't it?
It's Apple you should know that Apple will reinvent shows, broadcast methods, and currency so that pay tv goes away. At least that was the pitch back when Apple TV came out back in 2006. Can't you see how they run the industry now? If that was true however this thread wouldn't exist would it.
Agree with you mostly.
IF I could have gotten the HR34 for the same price WITHOUT having to play games on the phone with D* I would have.
But they won't allow it. Pay the full ride or play the games.
You just figured that out?
This must be one of those more useful posts that I hear about.