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First BSOD with 622. Say it Ain't So

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by moman19, Feb 22, 2006.

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  1. gpflepsen

    gpflepsen Guest

    Guys, call and get the rebooting box replaced. My 622 rebooted numerous times in the first week that I had mine. On the third call to report the problems they replaced it. The new box hasn't missed a beat in about 4 days.
     
  2. moman19

    moman19 Icon

    710
    1
    Oct 22, 2004
    Another BSOD this evening while switching channels from satellite to OTA via the guide. Picture froze, it rebooted but hung up midway. I had to pull the plug to finally get rolling again.

    This is NOT good.
     
  3. Jerry G

    Jerry G Icon

    812
    0
    Jul 12, 2003
    I just had my second BSOD in the week since I got the 622. Both time occurred during playback of a recording. This time I was watching a recording of something on Universal HD. Don't recall what I was watching the other time.

    The first time, it took a few minutes and then the 622 rebooted. This time I just pressed the power button for a few seconds to reboot the 622. After booting, I noted that when I selected the same show from the recorded DVR menu, it didn't display the "Resume" button. So the 622 hadn't yet registered that the recorded show hadn't been stopped before the end was reached. Upon fast forwarding to the point of the show that the 622 rebooted, the segment played back fine, so there was nothing wrong with the recording that I can tell.

    Hope Dish can fix this issue in the near future.
     
  4. DAG

    DAG Legend

    224
    0
    Feb 7, 2006
    While watching a live sat local this AM I got a black screen with screetching/static digital sound that could only be remedied with holding the power off button on the front of the 622. It rebooted fine. There is an OTA antenna attached, but I was not watching those channels or recording them. Temp are 129 max, averaging 104. The max temp occured days ago, and the internal fan does not come on except during booting.

    I've read that some of these BSOD issues can be helped with the use of a UPS with AVR, such as:

    http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=770423&Sku=ULT31502

    I am using an APS surge suppressor at present and considering the purchase of a UPS like that above. Any comments? Do you think this type of bug is hardware or software? Should I report this to DISH? And would I just call regular tech support?
     
  5. suzook

    suzook Cool Member

    48
    1
    Feb 1, 2006
    i received a replacement 622 3 days ago, and reboots seem to be gone. I dont know if this will fix the problem i had, which was at least 2 reboots a day. The csr from tech support told me when i was switching to the replacement unit that there is already l353 and 354 sw in the works to fix the reboots. She said some units are sw related, and some are hw related. I dont understand this, but for now, my new box seems to be ok.
     
  6. steelhorse

    steelhorse Legend

    163
    0
    Apr 27, 2004
    One issue I seem to have is a loss of picture if it loses sat lock. On 61.5 it will sometimes lose lock. When it comes back, there is sound but no picture.
    A power button restart solves it.
    Other than that it is fine.
     
  7. liferules

    liferules Godfather

    305
    0
    Aug 14, 2005
    I had a BSOD last night after installing an OTA. I was fine-tuning the reception and one channel was poor and dropped. Then the 622 froze while in the OTA programming menu and rebooted. Maybe this is something to do with OTA, as I've had the 622 a week prior to the OTA install and it was flawless...

    BTW, I have a line conditioner (AVR), so apparently it doesn't help...
     
  8. DAG

    DAG Legend

    224
    0
    Feb 7, 2006
    Drat. I was hoping the AVR would make a difference. My BSOD last occurred when I was not watching an OTA, though the OTA coax is still attached to the back of the receiver. I guess I won't rush out and buy a UPS/AVR yet.
     
  9. Bill R

    Bill R Hall Of Fame

    2,498
    4
    Dec 20, 2002
    I have a UPS on mine and I have seen lockups. The lockups have been related to OTA channel problems (as far as I know). The 622 doesn't seem to handle OTA signal problems well. One of my OTA digital stations is having tranmission problems (signal drops from 90 to 0 several times an hour) and, if I am watching (or recording) that channel on the 622, it causes it to have fits. I have contacted the station twice and while they have owned up to the problem they haven't totally fixed it yet.
     
  10. moman19

    moman19 Icon

    710
    1
    Oct 22, 2004
    Not sure my issues are related to OTA viewing. Although OTA has been involved in some of the restarts, my signal strength is very consistent on all channels and in the 90 to 100 range.
     
  11. ChuckA

    ChuckA Hall Of Fame

    2,010
    0
    Feb 7, 2006
    In the week since my 622 install I have had two BSODs. Like Liferules, the first time I was messing with an OTA antenna and switching between OTA channels. The second time was yesterday when I was on the phone with a Dish CSR activating my replacement 622. We were working on getting the sat locals to show up in the EPG and I was again switching thru sat locals and OTA locals. It BSODed right there with the CSR on the phone. She was not in the least bit concerned and just waited until the reboot was complete and we finished the activation with no further problems.

    So, in my cases I feel sure they were both related to switching between OTA channels, some of which could have had low signal levels.
     
  12. Rob Glasser

    Rob Glasser Hall Of Fame Staff Member Super Moderator DBSTalk Club

    3,055
    0
    Feb 22, 2005
    If you have OTA's that don't have reliable signals, can you try removing them and see if the BSOD's go away? That would definetly let you know that weak signals can crash the receiver.
     
  13. ChuckA

    ChuckA Hall Of Fame

    2,010
    0
    Feb 7, 2006
    I did that on my previous receiver and had no additional BSODs. When I got the replacement receiver, I scanned for OTA locals before calling for activation but had not removed the ones with no real signal or very low signal. Again after activation I removed the bad guys and again, I have had no additional BSODs.
     
  14. liferules

    liferules Godfather

    305
    0
    Aug 14, 2005
    I agree, I think the bug is poor OTA reception that induces the BSOD's. BTW, what do you consider poor signal? I was receiving about 75-83 on all channels, but lost signal a few times on channel 5 (NBC) despite signal strength of 73 (which I consider good from my location)...
     
  15. moman19

    moman19 Icon

    710
    1
    Oct 22, 2004
    Again, none of my OTA's ever go below 90. Yet I've has several crashes. I believe that OTA may have been involved in each incident but I doubt poor signal is the trigger.
     
  16. Sukey

    Sukey Cool Member

    18
    0
    Feb 13, 2006
    NO OTA's for me. Sorry to add to the mix, but I have had just one of these BSD's. I was watching a recorded show, and recording another, but I do not have an OTA antenna hooked up at all.........
     
  17. boylehome

    boylehome Hall Of Fame/Supporter

    2,143
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    Jul 16, 2004
    For those who are getting the black screen and resets when the OTA digital signal drops or is lost, are you getting the yellow error window #739? I've attached a picture of the error windows. I have not as yet observed the BSOD with signal loss but rather get the error message. The blue window is displayed when I hit help.
     

    Attached Files:

  18. DAG

    DAG Legend

    224
    0
    Feb 7, 2006
    I had 2 BSODs yesterday, neither of which occured while watching or recording OTAs. If they are OTA associated, do you think merely having an OTA connected to the receiver back could lead to this problem? How?
     
  19. lparsons21

    lparsons21 Hall Of Fame

    4,358
    219
    Mar 4, 2006
    Herrin, IL
    I had 11 BSOD's yesterday from 2:30PM through 11:56PM. No rhyme or reason. I don't have OTA connected at all and the BSOD's occur no matter what I am doing for no particular reason.

    Many occur within 20 minutes of each other. I got one stretch of a bit over 4 hours without one and then BAM!, 3 about 20 minutes apart.

    A tech is coming today to install the Dish1000 that should have come with the initial install. Supposedly he will bless the 622 with his knowledge. Personally I think his blessing will be to agree with me that this 622 is FUBAR!
     
  20. ChuckA

    ChuckA Hall Of Fame

    2,010
    0
    Feb 7, 2006
    I concur. Get it replaced. It only took Dish 4 days to get my replacement 622 here.
     
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