I have a question. I have a service call scheduled for tomorrow for another SWM 16 that is on the fritz again. I called the office of the President last night to see if it was possible to get one of the LNBs that supported 21 tuners. They said they had to email the Field Services group and find out. They called me back today and said they had them but that at this time they only supported 13 tuners and in the future there would be a software update that would allow for the 21 tuners. Is this true? They also said it would have to be changed from a service call to a work order for the LNB install. Since I am using 15 tuners, this of course wouldnt work but I grow very tired of the SWM 16 going out every 6-8 months.