There still is no validation shown of a wide-ranging problem as reported in the original post. There were some early firmware issues as ith any new device, and isolated cases of certain models of certain manufacturers having Dolby-related hiccups primarily linked to drivers to support those AVRs. Testimony of other HR24 users NOT have the issue further substantiates this as an isolated issue.[/QUOTE] No validation? Did you look at anything that I posted? I didnt say wide ranging problem, I said known problem. It is or was KNOWN that the HR-24 had a unique problem in respect to audio dropouts. Also, there are no "drivers" for HDMI devices!! It isnt USB. Testimony of others that do not have the problem substantiates nothing!! That is hilarious! Are you saying that because no one has responded to my post with said problem, it doesnt exist? LOL, im not quite sure what to respond to that. [/QUOTE] Had that course been followed, the OP likely already would have a replacement unit by now and the problem resolved. I also read nothing about replacement cables being substituted to validate that cables/connections could be eliminated as a source of the problem....diagnostics 101.[/QUOTE] WTF do you think I am doing? I have trouble shot. I came here to research and see if anyone else experienced this problem. Found that people still are, whether it is being experienced widely or not i didnt specify, but there are posts dated 2013 on the internet of people experiencing this. Also, reread my posts, i have tried numerous different brands of cables, three different receivers and two different TVs. [/QUOTE] As stated earlier, following a process of elimination path to get to the root cause is the only way to resolve the issue. At this point, complaining without logically attempting to resolve the matter is just complaining.[/QUOTE] As stated earlier, that is exactly what I am doing!!! I regrettably made a pit stop here to pick the brains of other intelligent members (obviously not all) who for the most part know more than almost any CSR i have ever spoken with. I cant understand how you think my process is not logical. Are you implying that i was not ever going to call DTV to get it fixed? are you implying i was coming here to bitch and wait for a magical fix? oh well[/QUOTE] Well, when are you going to call DirecTV? It's been two days since you started this thread.